heroes Posted April 21, 2013 Share Posted April 21, 2013 Have emailled the right email address, been waiting for a refund since february has anybody got any clues when they are gonna be done. As i still haven't hadn't had it. Link to comment Share on other sites More sharing options...
grantweiler Posted April 21, 2013 Share Posted April 21, 2013 Was wondering the same myself with a refund im due too Link to comment Share on other sites More sharing options...
SciFiRob Posted April 21, 2013 Share Posted April 21, 2013 On the Ray Park thread 29th March "we will be refunding any tickets in the next few days" of course 2 weeks later some posted they never received it. See when we order tickets, there's never much of a delay in taking our money - last batch I ordered money was taken within a day...but when it comes to refunding, why such a delay? The service is no longer available, so the money ain't yours - get it back to the customers in a timely manner...you know it makes good business sense :) 2 Link to comment Share on other sites More sharing options...
Spacecadet is here Posted April 21, 2013 Share Posted April 21, 2013 I am still waiting for all my Refunds... Total £70 so far.... I sent an Email but no reply. that was weeks ago.. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted April 21, 2013 Moderators Share Posted April 21, 2013 Likewise I've not had a refund and have not had an email reply Link to comment Share on other sites More sharing options...
Queen_Sindel Posted April 21, 2013 Share Posted April 21, 2013 The mods are trying to find out, that question came up a couple of times already. We will post an update as soon as we hear back. Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted April 21, 2013 Showmasters Admin Share Posted April 21, 2013 Hi everyone, For this year's events we have been working hard to get the guest line-up secured as early as possible which is good for everyone but unfortunately has created a lot more work over the last few months for the team in the office. We are working our way through the backlog of previous orders and are processing refunds as quickly as we can. If you are still waiting for a refund then thank you for your patience and we will get to your order as soon as we can. Link to comment Share on other sites More sharing options...
timelord81r Posted May 7, 2013 Share Posted May 7, 2013 before the show (CMMK end of may) would be nice, esp for guests that cxl in march. Link to comment Share on other sites More sharing options...
dee Posted May 9, 2013 Share Posted May 9, 2013 I am not personally waiting on any refund this time but always find it difficult to understand why showmasters can find the staff to take the payments but they have no staff free/available to refund money. I have read various reasons including the one that refunds are dealt with by someone who works full time and refunds are done in her spare time. Surely a company as large as showmasters who run so many events could afford to employ paid staff to deal with important details like bookings and refunds. Many of us can not afford to just lend money to a company free of charge, once the cancellation has been anounced the refund should follow straight away, Showmasters should consider a refund as important as a booking - it matters to the majority of customers. 6 Link to comment Share on other sites More sharing options...
heroes Posted May 9, 2013 Author Share Posted May 9, 2013 i suppose refunds will get done after the shop closes for Collectormania. Link to comment Share on other sites More sharing options...
jonathan Posted May 9, 2013 Share Posted May 9, 2013 (edited) I am not personally waiting on any refund this time but always find it difficult to understand why showmasters can find the staff to take the payments but they have no staff free/available to refund money. I have read various reasons including the one that refunds are dealt with by someone who works full time and refunds are done in her spare time. Surely a company as large as showmasters who run so many events could afford to employ paid staff to deal with important details like bookings and refunds. Many of us can not afford to just lend money to a company free of charge, once the cancellation has been anounced the refund should follow straight away, Showmasters should consider a refund as important as a booking - it matters to the majority of customers. Very well said. Every year Showmasters events get bigger and better so we'd like to think that they have the staff to deal with that. This year judging by the majority of posts the communication from SM when e mailing over most things has become extremely lacking sadly..... Edited May 9, 2013 by jonathan Link to comment Share on other sites More sharing options...
Avengers7 Posted May 12, 2013 Share Posted May 12, 2013 i suppose refunds will get done after the shop closes for Collectormania. Is this official as I was hoping for the refund in order to use on autographs. Link to comment Share on other sites More sharing options...
heroes Posted May 12, 2013 Author Share Posted May 12, 2013 not official but most realistic, if not done before collectormania then will take my tickets to collectormania 19 to customer services for refund. Link to comment Share on other sites More sharing options...
CosmicAvatar Posted May 12, 2013 Share Posted May 12, 2013 You should definitely have had a refund for a cancellation in Feb, given that I've got a photoshoot refund relating to Thomas Brodie-Sangster's cancellation at the end of March, assuming the refunds are being processed in order of cancellation. Hope you get it sorted. Link to comment Share on other sites More sharing options...
Avengers7 Posted May 13, 2013 Share Posted May 13, 2013 Here's hoping for quick refunds to spend on other things. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted May 13, 2013 Moderators Share Posted May 13, 2013 Yeh would be nice before CM19 and with the shop closing it might help Link to comment Share on other sites More sharing options...
GoldenGreen Posted May 15, 2013 Share Posted May 15, 2013 Last I looked I am still waiting on my refund for a Ray Park photo shoot ticket. Is it possible to get a refund on these on the day if they haven't been credited before because would be good to use the money for other things at the event. Link to comment Share on other sites More sharing options...
jonathan Posted May 15, 2013 Share Posted May 15, 2013 I assume that refunds have to be made back onto the card that originally paid for them. As Showmasters do card sales on the day I guess it could be possible for them to refund on the day. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 15, 2013 Share Posted May 15, 2013 The mods are trying to find out - update will be posted as soon as we hear back. Link to comment Share on other sites More sharing options...
timelord81r Posted May 17, 2013 Share Posted May 17, 2013 Im yet to receive a refund for ray park who cxl in what, end of march? which is a bit of a micky take considering the show is a week away and refunds were promised in what a couple of weeks from the cxl? on the subject, I paid by credit card which expired in april, the account number is the same but the new card obviously has a new expired date and secure number, will this effect refunds? Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted May 17, 2013 Showmasters Admin Share Posted May 17, 2013 If it does they will email you. Link to comment Share on other sites More sharing options...
timelord81r Posted May 17, 2013 Share Posted May 17, 2013 thanks mate. just rather frustrating, i booked some tix on the day the shop closed and thats been taken from my account already but a refund from a cxl ages ago hasnt been put back.... yet. Link to comment Share on other sites More sharing options...
Avengers7 Posted May 17, 2013 Share Posted May 17, 2013 Has anyone had refunds for William Russel or Michael Sorcha yet? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 17, 2013 Share Posted May 17, 2013 I was told that the refunds process for all cancelled guests is about half way through and should hopefully be finished after the weekend. So if your banks play along the money should be back just before the event. 1 Link to comment Share on other sites More sharing options...
mflowers Posted May 21, 2013 Share Posted May 21, 2013 Any idea when I will be refunded? Link to comment Share on other sites More sharing options...
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