yellowmarlin Posted March 5, 2013 Share Posted March 5, 2013 Thanks. E-mail sent. Link to comment Share on other sites More sharing options...
timelord81r Posted March 5, 2013 Share Posted March 5, 2013 humm, so the possibility that ppl will end up with much higher numbers with the replacement tix? Link to comment Share on other sites More sharing options...
Moderators DavidB Posted March 5, 2013 Moderators Share Posted March 5, 2013 QS will confirm as soon as possible. Link to comment Share on other sites More sharing options...
CosmicAvatar Posted March 5, 2013 Share Posted March 5, 2013 Thanks, QS. I did email on 15 Feb, but as it didn't specifically reference this issue (i.e. the 9 Feb dispatch date) and I've heard/received nothing since, I've forwarded that message on to be sure. Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted March 5, 2013 Showmasters Admin Share Posted March 5, 2013 humm, so the possibility that ppl will end up with much higher numbers with the replacement tix? Simply, no they will not "end up with much higher numbers". 1 Link to comment Share on other sites More sharing options...
AndryPresh Posted March 5, 2013 Share Posted March 5, 2013 humm, so the possibility that ppl will end up with much higher numbers with the replacement tix? Simply, no they will not "end up with much higher numbers". so that means we will get the exact same tickets? Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted March 5, 2013 Moderators Share Posted March 5, 2013 I'm really concerned about this I have placed two orders In the last month and not received a confirmation email or tickets I have sent an email to SM hoping for a reply soon Link to comment Share on other sites More sharing options...
jonathan Posted March 5, 2013 Share Posted March 5, 2013 I'm really concerned about this I have placed two orders In the last month and not received a confirmation email or tickets I have sent an email to SM hoping for a reply soon Have you checked the status of each order the orders section of your account when you log into the showmasters online store? You should really have receied e mail confirmations instantly or at the very least soon after making the order so if you havent I'd check your order history to make sure the orders went through. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 5, 2013 Share Posted March 5, 2013 I'm really concerned about this I have placed two orders In the last month and not received a confirmation email or tickets I have sent an email to SM hoping for a reply soon This is a one off. While the occasional letter has gone astray never before has a whole batch gone missing, which seems has happened this time. So far unless you ordered on the above dates you do not have any reason to worry. The big incident only involves orders from February 9 and 10. You were supposed to get one e-mail when you entered your order, that is it. There is no other confirmation when payment is taken if you expected that. If you are worried please check your order history as jonathan has said. If it says dispatched there and you did not get tickets, e-mail info@collectormania.com. This is the e-mail for ticket enquiries. These enquiries do not go through the main office e-mail. If the status says anything else than paid your order was not sent yet and is still being processed. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted March 5, 2013 Moderators Share Posted March 5, 2013 I've tried logging into my account which is now saying it has been deactivated???? I've managed to find one of my order numbers from a screenshot I took on my iPad, I've sent an email to info@showmasters.com. It was the initial email that I did not receive confirming my order has been placed Link to comment Share on other sites More sharing options...
dee Posted March 5, 2013 Share Posted March 5, 2013 I've tried logging into my account which is now saying it has been deactivated???? I've managed to find one of my order numbers from a screenshot I took on my iPad, I've sent an email to info@showmasters.com. It was the initial email that I did not receive confirming my order has been placed If you have a bank statement or similar showing that money has been taken from your account i would at least mention the date it was taken. You could maybe block out other information and copy as proof. This is what I would do if I had the same problem. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted March 5, 2013 Moderators Share Posted March 5, 2013 Yeh i will do, just awaiting a response via email Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 5, 2013 Share Posted March 5, 2013 I've tried logging into my account which is now saying it has been deactivated???? I've managed to find one of my order numbers from a screenshot I took on my iPad, I've sent an email to info@showmasters.com. It was the initial email that I did not receive confirming my order has been placed You need to e-mail info@collectormania.com as stated above please. The address you used is wrong and not even in use. The office e-mail is info@showmastersonline.com. But please do not e-mail there with your ticket enquiries, use the collectormania one. Link to comment Share on other sites More sharing options...
adriangill Posted March 5, 2013 Share Posted March 5, 2013 (edited) I've tried logging into my account which is now saying it has been deactivated???? I've managed to find one of my order numbers from a screenshot I took on my iPad, I've sent an email to info@showmasters.com. It was the initial email that I did not receive confirming my order has been placed You need to e-mail info@collectormania.com regarding shop/order queries. info@showmasters.com is not used by Showmasters. Edit: Snap Edited March 5, 2013 by 1of2 Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted March 5, 2013 Moderators Share Posted March 5, 2013 Yeh my mistake that is the one I've used, thanks Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 6, 2013 Share Posted March 6, 2013 Okay guys, apparently I am speaking Chinese or something. Stuart, seeing you are saying your account is deactivated you're a special case and I am not referring to you with this post. A huge request I am posting on behalf of the ticket shop fairies: Yes, there is a slight problem with Royal Mail having lost a batch of tickets. As I have already posted, this is only about one batch of tickets. These orders were placed in December last year and they were mailed off at the beginning of February. If you have ordered within the last few weeks and have not received your order yet there is no reason to worry about those orders yet. The store is getting swamped because a lot of people are now panicking. That onslaught of e-mails is seriously delaying the order processing. There were no orders processed at all last night because they spent all evening replying to e-mails. We all understand you are worried. But as long as you have your initial store e-mail everything can be sorted out. You are not going to lose out on anything. There's a picture in my profile, you can hunt me down and tar and feather me at LFACC if needed. Unless you have ordered in December please hang in there a little longer. Orders are processed as fast as humanly possible. Less e-mails means all orders are getting out faster. I repeat what I said in the other topic: if you have ordered in December and your store account says the ticket was dispatched on February 9 or 10 please e-mail the store with your order number, what you ordered and your details. Please only e-mail under those circumstances. Link to comment Share on other sites More sharing options...
discodiva Posted March 6, 2013 Share Posted March 6, 2013 I am assuming we have plenty of time to sort this out as I am in Canada at the moment and don't have easy access to email to check my account etc.. I think I might be one of those with missing MS/ AT talk tickets but I won't panic yet as I'd like to enjoy my holiday After all, LFCC isn't until July is it? ...why panic unnecessarily .... Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted March 6, 2013 Showmasters Admin Share Posted March 6, 2013 After all, LFCC isn't until July is it? ...why panic unnecessarily .... I think I may love you 1 Link to comment Share on other sites More sharing options...
discodiva Posted March 6, 2013 Share Posted March 6, 2013 After all, LFCC isn't until July is it? ...why panic unnecessarily .... I think I may love you You know you do....btw my hair is no longer striped red, but deep purple....Plum is the new Pink...I have decided.... Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 6, 2013 Share Posted March 6, 2013 I am assuming we have plenty of time to sort this out as I am in Canada at the moment and don't have easy access to email to check my account etc.. I think I might be one of those with missing MS/ AT talk tickets but I won't panic yet as I'd like to enjoy my holiday After all, LFCC isn't until July is it? ...why panic unnecessarily .... Do you have access to your order number? If you want to send an e-mail to the address in your profile I can give you an idea then as my order is missing too. So if you are close to my number I can give you an idea. You're a Stargate fan too, right? So yeah, it could be possible that yours is in the batch. BTW as wrong as this may sound: I love you too. Link to comment Share on other sites More sharing options...
discodiva Posted March 7, 2013 Share Posted March 7, 2013 I will try and email you when I get settled in Vancouver sometime tomorrow...am also battling con crud although this bout was passed on by my darling husband... Group love-in for all.... Link to comment Share on other sites More sharing options...
Marousj Posted March 9, 2013 Share Posted March 9, 2013 I got my photo ops today. nice to know it can go right! hehe gives me more hope for these tickets to arrive when they get re-dispatched :) Link to comment Share on other sites More sharing options...
Marousj Posted March 16, 2013 Share Posted March 16, 2013 Any word on when the new tickets went out? Or.. when they will go out? (sorry for the double post) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 16, 2013 Share Posted March 16, 2013 Any word on when the new tickets went out? Or.. when they will go out? (sorry for the double post) We will post an update as soon as they are being mailed. The last thing I have heard is that they are still sorting out the whole situation. Mail services can be wonderfully unhelpful sometimes, in particular when you want them to solve a problem. *sighs* Link to comment Share on other sites More sharing options...
Lina Posted March 18, 2013 Share Posted March 18, 2013 I am still waiting for a Linda Hamilton photoshoot ticket where I placed the order DECEMBER 2012. I received Friday and Saturday shoot tickets but still no Sunday. Its marked as dispatched and also its listed as I ordered 2 Friday shoots when I didn't. Have sent numerous emails and have been responded to say there has been a problem, then that next set of tickets were checked and that they were sure my missing one was in the replacement mailings, then to wait another 7 days which I have. Still nothing. I think printing e tickets ourselves is so much better. Link to comment Share on other sites More sharing options...
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