GoldenGreen Posted February 26, 2015 Share Posted February 26, 2015 I think quite a few of us have had problems with the button not displaying for the Richard Dean Anderson phototickets tonight to validate the £2.50. Can the Mods/Admin confirm we will receive a separate e-mail as we did with Sherlocked. I don't know where other people are purchasing from , but it wasn't displaying on my Kindle Tablet. so there isn't the extra button to ticket. Link to comment Share on other sites More sharing options...
chrisrus Posted February 26, 2015 Share Posted February 26, 2015 What happened with Sherlocked? Link to comment Share on other sites More sharing options...
chrisrus Posted February 26, 2015 Share Posted February 26, 2015 Bit of a confusing system, well to me it was. Hope there's a way we can still pay the £2.50 Link to comment Share on other sites More sharing options...
Laz Posted February 26, 2015 Share Posted February 26, 2015 When i went to pay there was big box i had to click to add the 2.50. it was near where you had to tick box for t&cs 1 Link to comment Share on other sites More sharing options...
chrisrus Posted February 26, 2015 Share Posted February 26, 2015 It was hidden away on my iPad. Had to click additional options and then the box. But found that out after I'd already purchased the ticket. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted February 26, 2015 Moderators Share Posted February 26, 2015 I haven't had an issue (so far) but I think it would be so much easier if the system just added it on automatically just to save people time and issues Link to comment Share on other sites More sharing options...
Wrong Name Posted February 26, 2015 Share Posted February 26, 2015 I haven't had an issue (so far) but I think it would be so much easier if the system just added it on automatically just to save people time and issues I think I read somewhere on the forum that they are working with Eventbrite to make this happen 1 Link to comment Share on other sites More sharing options...
Zahariel Posted February 26, 2015 Share Posted February 26, 2015 Not sure if that would be legal to auto add it in - wasn't there a hullabaloo a while back about people like Ryanair doing that, think you have to be the one to choose to pay it or not and not have the opportunity to accidentally pay it by mistake. Sure 9999/10000 would pay it without question but there will always be that 1 person complaining to trading standards about being hoodwinked into it... Link to comment Share on other sites More sharing options...
Wrong Name Posted February 26, 2015 Share Posted February 26, 2015 Not sure if that would be legal to auto add it in - wasn't there a hullabaloo a while back about people like Ryanair doing that, think you have to be the one to choose to pay it or not and not have the opportunity to accidentally pay it by mistake. Sure 9999/10000 would pay it without question but there will always be that 1 person complaining to trading standards about being hoodwinked into it... It's the same as adding a booking fee when you buy concert and football tickets. These get added automatically, why not here? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted February 26, 2015 Share Posted February 26, 2015 Yes, TooTall had posted that they were working on a wayt o automatically add the fee. I am afraid I currently don't know the status of this - nor do I know about what Zahariel posted... he raises a really good point. But there were definitely plans to do this. I will be happy to get this officially confirmed as soon as possible, but to the best of my knowledge e-mails will be sent again. It is pretty clear that the overlooking the add on wouldn't stop with Sherlocked, so I am pretty sure this backup will be in place for a while. In the old store you didn't lose your order by default when there was an issue either. Link to comment Share on other sites More sharing options...
grantweiler Posted February 26, 2015 Share Posted February 26, 2015 I'm just glad I managed to get one. Really looking forward to meeting him. Thanks Showmasters Link to comment Share on other sites More sharing options...
SciFiRob Posted February 27, 2015 Share Posted February 27, 2015 Bit of a confusing system, well to me it was. Hope there's a way we can still pay the £2.50 If the validation fee is necessary to have a valid ticket, then why on earth are they requiring people click not 1, but 2 boxes. Am I the only one who thinks that is completely idiotic. What's even more baffling is that eventbrite seem to say if you don't click the 2 boxes then your ticket is invalid...and then happily let you buy a worthless ticket! "Orders without an E-Ticket Validation will not be valid at the show and can be cancelled without notice or refunds". You forgot to tick a box, but we know this and will take your money for this invalid ticket anyway. Absolute hokum and thievery! At least if they were going to keep with the stupidity of this premise, someone would have had the bright idea to implement a check saying 'If this person doesn't check these 2 boxes' then prevent them from proceeding with the order. Let's put a box up saying 'You must click here to add 2.50 fee', else you can't purchase the ticket...problem solved. Nothing to do with SM of course (and I know they'll sort those validation links for people), but eventbrite's HCI design methodology is frankly awful :) 2 Link to comment Share on other sites More sharing options...
Spacecadet is here Posted February 27, 2015 Share Posted February 27, 2015 BRING BACK MARA.... and the OLD TICKET SYSTEM that we all loved... GRRRRRRRRRRRRRR Link to comment Share on other sites More sharing options...
Zahariel Posted February 27, 2015 Share Posted February 27, 2015 Although I didn't have a problem with adding the validation charge, I do agree that the 'Order' button shouldn't be active unless you have added the charge. It shouldn't that hard to do, there are numerous websites out there that already have this script in place. As to WN's comment about other events, I can only go off of the events I have attended and with them there are multiple ways to deliver your tickets (post, print or collect,) you still have to choose to add the charge by deciding the delivery method. I think that here it's the third step that's getting people confused - They've read SM's terms and accepted by ticking the box and then read EB's terms and accpeted by ticking that box. By all logical standards that should be enough but they then want you to click on a 3rd item to actually add the charge, seems superfluous to me and hopefully some streamlining can happen to help everyone out. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted February 27, 2015 Moderators Share Posted February 27, 2015 BRING BACK MARA.... and the OLD TICKET SYSTEM that we all loved... GRRRRRRRRRRRRRR That does raise a question I hope non of the fantastic sales staff haven't lost their job as a result of moving onto this new system 1 Link to comment Share on other sites More sharing options...
Zahariel Posted February 27, 2015 Share Posted February 27, 2015 BRING BACK MARA.... and the OLD TICKET SYSTEM that we all loved... GRRRRRRRRRRRRRR That does raise a question I hope non of the fantastic sales staff haven't lost their job as a result of moving onto this new system +1 Always been so helpful whenever there has been any hiccups for me. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted February 27, 2015 Share Posted February 27, 2015 That I can confirm for sure: no one lost their job. Mara is still there. You'll likely see her at the sales table at the next event you are attending. Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted February 27, 2015 Moderators Share Posted February 27, 2015 Good really pleased to hear, Mara is absolutely superb and so are the rest of the team Link to comment Share on other sites More sharing options...
Wrong Name Posted February 27, 2015 Share Posted February 27, 2015 (edited) Although I didn't have a problem with adding the validation charge, I do agree that the 'Order' button shouldn't be active unless you have added the charge. It shouldn't that hard to do, there are numerous websites out there that already have this script in place. As to WN's comment about other events, I can only go off of the events I have attended and with them there are multiple ways to deliver your tickets (post, print or collect,) you still have to choose to add the charge by deciding the delivery method. I think that here it's the third step that's getting people confused - They've read SM's terms and accepted by ticking the box and then read EB's terms and accpeted by ticking that box. By all logical standards that should be enough but they then want you to click on a 3rd item to actually add the charge, seems superfluous to me and hopefully some streamlining can happen to help everyone out. Indeed with some other events you can choose but with some I've been to (and I can say I go to a lot of different types of events) many of them are e-ticket only and this is without a doubt one of the cheapest I have seen. Edited February 27, 2015 by Wrong Name Link to comment Share on other sites More sharing options...
candymit Posted February 28, 2015 Share Posted February 28, 2015 Sorry to ask, and I know it's probably been asked on another thread. I did click the validation charge, but it's not showing on my tickets, is it normal or am I going to need to bring my card statements too? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted February 28, 2015 Share Posted February 28, 2015 Sorry to ask, and I know it's probably been asked on another thread. I did click the validation charge, but it's not showing on my tickets, is it normal or am I going to need to bring my card statements too? You need to click twice apparently. If the charge did not go through you will be contacted before the show. Is it on your order confirmation? The charge is not showing on the tickets. Link to comment Share on other sites More sharing options...
scifisteve Posted February 28, 2015 Share Posted February 28, 2015 Sorry to ask, and I know it's probably been asked on another thread. I did click the validation charge, but it's not showing on my tickets, is it normal or am I going to need to bring my card statements too? It dose not show on the Ticket, It just shows the face value which is £45. The Charge appears on the Email Confirmation (if you did it correctly). 1 Link to comment Share on other sites More sharing options...
candymit Posted February 28, 2015 Share Posted February 28, 2015 Brilliant, thanks for the replies. Yes it's shows on the email just not on the tickets Link to comment Share on other sites More sharing options...
Crazyfools Posted February 28, 2015 Share Posted February 28, 2015 I liked the old way it was way better, didn't have to scroll all the way down to bottom just to be able to pay for any tickets. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now