Davey Posted July 14, 2009 Share Posted July 14, 2009 Hi everyone, just to let you all know that we have now posted out all the pre orders from the online store. You should receive your tickets in the next day or two. If you do experience problems please check your bank account and the online store to check the status of your order. Please bring your confirmation email with you. If your status has come up as rejected or cancelled this means that there was an issue with your payment. Please do not worry about losing your tickets, again bring your confirmation email with you and valid payment and you will receive your tickets at the show. This makes it easier for you so you can get into the show quicker and easier. Any oversea orders have been processed but not sent out. You will need to pick these up at the show, they will be waiting for you, again please bring your confirmation email. If you have any other queries please email info@collectormania.com only. Please keep checking the first post of this thread for any updates. We look forward to seeing you all at the show and hope you have a great weekend. The Showmasters Team Link to comment Share on other sites More sharing options...
Charlokylie Posted July 14, 2009 Share Posted July 14, 2009 Wooooo! Great news. Look forward to getting post. =] Link to comment Share on other sites More sharing options...
Dellefyne Posted July 14, 2009 Share Posted July 14, 2009 I live oversea, so I guess the ticket I booked last Saturday or Sunday (it was about midnight so don't remember well which day it actually was ) won't have been sent out, and I understand that. But what about the query I made at the end of June? The money has been taken out of my account, and so I wonder if it will have been sent out to me... It contains 2 early bord tickets for Sat, 2 early tickets for Sun, 2 Michael photo shoots and one Twins photo shoot. Hope you can help me! Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted July 14, 2009 Showmasters Admin Share Posted July 14, 2009 I live oversea, so I guess the ticket I booked last Saturday or Sunday (it was about midnight so don't remember well which day it actually was ) won't have been sent out, and I understand that. But what about the query I made at the end of June? The money has been taken out of my account, and so I wonder if it will have been sent out to me... It contains 2 early bord tickets for Sat, 2 early tickets for Sun, 2 Michael photo shoots and one Twins photo shoot. Hope you can help me! If you have queried this via email Kirstie will get back to you. Link to comment Share on other sites More sharing options...
lizzy88 Posted July 14, 2009 Share Posted July 14, 2009 Thank you! I recieved the last tickets I was waiting for this morning :) Link to comment Share on other sites More sharing options...
angel19_82 Posted July 14, 2009 Share Posted July 14, 2009 i have received my early entry ticket and photo tickets for peter and justin today. i am just waiting on my alex meraz one. thanks so much, i am really looking forward to this weekend. Link to comment Share on other sites More sharing options...
Flibble Posted July 14, 2009 Share Posted July 14, 2009 Thanks for letting us know. Will keep re checking my on line status order and credit card company for any change. Link to comment Share on other sites More sharing options...
Binebear Posted July 14, 2009 Share Posted July 14, 2009 Does this mean all overseas orders get the postage fee refunded, then? Link to comment Share on other sites More sharing options...
Starbuck73 Posted July 14, 2009 Share Posted July 14, 2009 Thanks for the update, Davey... *waits to tackle the postie tomorrow* Link to comment Share on other sites More sharing options...
vash-chan Posted July 14, 2009 Share Posted July 14, 2009 Thanks for the update. If I don't get some of the tickets in time for this weekend I'll be sure to bring my email confirmations with me Link to comment Share on other sites More sharing options...
Tauri888 Posted July 14, 2009 Share Posted July 14, 2009 (edited) WOO HOO!! Thanks for letting everyone know. (Only three days to go!) Recieved my tickets this morning!! YEY!! Edited July 15, 2009 by Tauri888 Link to comment Share on other sites More sharing options...
kel Posted July 14, 2009 Share Posted July 14, 2009 I live oversea, so I guess the ticket I booked last Saturday or Sunday (it was about midnight so don't remember well which day it actually was ) won't have been sent out, and I understand that. But what about the query I made at the end of June? The money has been taken out of my account, and so I wonder if it will have been sent out to me... It contains 2 early bord tickets for Sat, 2 early tickets for Sun, 2 Michael photo shoots and one Twins photo shoot. Hope you can help me! This will not have been sent either as we only had the Phelps tickets at the weekend. Both your orders will be at the show to collect. Kirstie Link to comment Share on other sites More sharing options...
pez Posted July 14, 2009 Share Posted July 14, 2009 you take a print out of your order to the reg desk to get a refund on your card i think if im reading the other thread right Link to comment Share on other sites More sharing options...
Dellefyne Posted July 14, 2009 Share Posted July 14, 2009 I live oversea, so I guess the ticket I booked last Saturday or Sunday (it was about midnight so don't remember well which day it actually was ) won't have been sent out, and I understand that. But what about the query I made at the end of June? The money has been taken out of my account, and so I wonder if it will have been sent out to me... It contains 2 early bord tickets for Sat, 2 early tickets for Sun, 2 Michael photo shoots and one Twins photo shoot. Hope you can help me! This will not have been sent either as we only had the Phelps tickets at the weekend. Both your orders will be at the show to collect. Kirstie Ok, thanks. I hope I can get a refund for both queries for postal fees, since it cost me £10!! Will it be by cash at the event or afterward on the bank account? Money transfer on a bank account can cost you money, whereas by cash it would cost nothing! Or I could even see a third solution: What if I gave an extra-£5 or £10 to the crew booth on the day, and in exchange they give me an auto voucher? It might be the easiest way to do it! Link to comment Share on other sites More sharing options...
Moderators DavidB Posted July 14, 2009 Moderators Share Posted July 14, 2009 Will it be by cash at the event or afterward on the bank account? Money transfer on a bank account can cost you money, whereas by cash it would cost nothing! Or I could even see a third solution: What if I gave an extra-£5 or £10 to the crew booth on the day, and in exchange they give me an auto voucher? It might be the easiest way to do it! While I have no idea how they're doing it, I would suggest that they will do it the same way for EVERYONE. If every person wants a refund in a different way - to a card, or cash, or part payment for an autograph - then suddenly everything becomes a lot more complicated. It may be easiest for you, but it won't be for them. Link to comment Share on other sites More sharing options...
Dellefyne Posted July 14, 2009 Share Posted July 14, 2009 I understand that, of course! It's just that for a £10 transfer, you could be charged a few more pounds by the bank... No need wasting money! Anyway, we'll see what will be decided! Link to comment Share on other sites More sharing options...
kel Posted July 14, 2009 Share Posted July 14, 2009 I have now answered ALL the queries that came in by email. If you did not receive an answer, please email me again or post enough info on here so I can check please I will be back on line with the emails and here tomorrow - but not early as I still have stuff to do before bed - so please be patient. I will answer you ASAP. The decision of refund postage is one that must come from Showmasters and that will be posted soon - but please note that if we knew it would not go you (overseas in last few days) were not charged. Thank you all for your patience. Kirstie Link to comment Share on other sites More sharing options...
keithporter23 Posted July 14, 2009 Share Posted July 14, 2009 Lets all start looking forward to the show - and stop worrying about £2 postage costs - its not even the price of a pint!! Well done in getting all the tickets out guys - must have been a nightmare job. Link to comment Share on other sites More sharing options...
Flibble Posted July 15, 2009 Share Posted July 15, 2009 (edited) I have now answered ALL the queries that came in by email. If you did not receive an answer, please email me again or post enough info on here so I can check please I will be back on line with the emails and here tomorrow - but not early as I still have stuff to do before bed - so please be patient. I will answer you ASAP. The decision of refund postage is one that must come from Showmasters and that will be posted soon - but please note that if we knew it would not go you (overseas in last few days) were not charged. Thank you all for your patience. Kirstie Hi My order no is 10166. ( photoshoot tickets for Sunday Scott Bakula and Dominic Keating). You sent me an email on 02/07/09 saying that you had tried to take payment on my card but you had problems. I sent you an alternative card number for payment, but no money has been taken and I have not heard from you, and I didn't get an email last night. Could you please let me know what has happened to my order? Thank you. (My status on the shop says viewed) Edited July 15, 2009 by Flibble Link to comment Share on other sites More sharing options...
bonniesrg Posted July 15, 2009 Share Posted July 15, 2009 My account was already charged a week or so ago so that's sortd, I just hope that they come tomorrow or thursday as the news said there's another mail strike in London friday. But I can always print out my confirmation if neded, though with paper stun shoot tickets or the last colour ones means I will have to be at the end of shoot queues. Link to comment Share on other sites More sharing options...
Starbuck73 Posted July 15, 2009 Share Posted July 15, 2009 ALL my tickets came today, yaaaaaaaaaaaaaaaay!!! All my photoshoot tickets are blue, with the exception of Scott's (which is yellow) & the Phelps Twins (no colour at all). Also wondering why I was for charged recorded delivery when the envelope only had a single first class stamp on it... Link to comment Share on other sites More sharing options...
SophieCullen Posted July 15, 2009 Share Posted July 15, 2009 Mine have arrived woooo hooooo!!!!!!!!!!!!!! Do we get to keep the tickets. I'd like to if that's ok? Sophie Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 15, 2009 Share Posted July 15, 2009 Mine have arrived woooo hooooo!!!!!!!!!!!!!! Do we get to keep the tickets. I'd like to if that's ok? Sophie Normally theyare taken from you at the photo session. Ask at the Organisers Booth at the end of the day, maybe they can give you one then. Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted July 15, 2009 Showmasters Admin Share Posted July 15, 2009 Mine have arrived woooo hooooo!!!!!!!!!!!!!! Do we get to keep the tickets. I'd like to if that's ok? Sophie They have to be given in. We are looking at the end of the day for people to be able to get them back. Link to comment Share on other sites More sharing options...
HisOwnBrandOfHeroin Posted July 15, 2009 Share Posted July 15, 2009 i have just emailed info then found this post....... My email has just bounced back and told me that your mailbox is over its quota and cant receive my email. i had an email on monday (only just got my net back after hasving no net access from the weekend)saying my order has been cancelled as they had problems with my card (after checking with my bank the wrong security number was entered) im wondering after reading some of the posts above whyh i wasnt contacted. the tickets that i ordered were for presents so im worried that they wont get the tickets now.....is it guarenteed that they will be able to q up with us on sunday in the early bird q and collect the tickets at the same time as we get in....... my order was placed on 1/07 then not viewed untill 13/07 and no on contacte me to tell me there were problems and simply cancelled my order. please help me out as im all upset now. Link to comment Share on other sites More sharing options...
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