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lucykemp21

Edward James Olmos - refunds?

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Has anyone had their Edward James Olmos refunds yet? I didn't even get a cancellation email like I have had for other guests. however, my friend got his Val kilmer refund already and he cancelled after Edward....

Should I email them?

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9 minutes ago, lucykemp21 said:

Has anyone had their Edward James Olmos refunds yet? I didn't even get a cancellation email like I have had for other guests. however, my friend got his Val kilmer refund already and he cancelled after Edward....

Should I email them?

I would give it a bit longer as it depends on the banking system as well.  It does also need to be borne in mind that everyone has been at the venue for the greater part of the past week and there will still be the breaking down/emptying of the venue going on today and possibly tomorrow so staff may not necessarily be back in until Wednesday (or possibly tomorrow) to handle everything.

 

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Thanks for the reply. I just assumed it was EventBrite that did it. I have had all the other BSG guests refunds within 3-5 days. It's just a bit weird I never even got a cancellation email this time but like I said, the Val Kilmer cancellation was last minute and he's been refunded already. I'll give it a day or two, then I'll email.

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1 minute ago, lucykemp21 said:

Thanks for the reply. I just assumed it was EventBrite that did it. I have had all the other BSG guests refunds within 3-5 days. It's just a bit weird I never even got a cancellation email this time but like I said, the Val Kilmer cancellation was last minute and he's been refunded already. I'll give it a day or two, then I'll email.

there have been issues with Eventibrite,  a few people never got emails

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Probably get done when they get back, they will also have to do the James Callis cancelled Sunday shoot as well 

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The way it goes is as follows - sorry, quick rundown:

SM instruct Eventbrite to refund. Eventbrite issue refund. Attendee gets e-mail. Money is in account a few days later.

I can confirm that minus Peter Mayhew (because of the option to have tickets carry over to the Spring show) and James Callis because that happened at the show (I think Paige Turco Sunday was cancelled too) refunds have been instructed. 

However, during the Megan Fox refunds an issue with the refund amount turned up for several people. Due to that Eventbrite have had to slightly change their refund procedures, making them more time consuming as expected. 

 

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To be fair to SM/EB, my refunds have been pretty swift even with the late cancellations/reported refund errors. This is the last one I'm waiting for.

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2 hours ago, Queen_Sindel said:

The way it goes is as follows - sorry, quick rundown:

SM instruct Eventbrite to refund. Eventbrite issue refund. Attendee gets e-mail. Money is in account a few days later.

I can confirm that minus Peter Mayhew (because of the option to have tickets carry over to the Spring show) and James Callis because that happened at the show (I think Paige Turco Sunday was cancelled too) refunds have been instructed. 

However, during the Megan Fox refunds an issue with the refund amount turned up for several people. Due to that Eventbrite have had to slightly change their refund procedures, making them more time consuming as expected. 

 

If we have not received a cancellation email what should we do. I am also waiting for a refund for this and have not heard but others are saying they have had refunds already.

 

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2 minutes ago, Kirstie stark said:

If we have not received a cancellation email what should we do. I am also waiting for a refund for this and have not heard but others are saying they have had refunds already.

 

What refund are you waiting on please? A lot of the recent cancellations are still being worked on. The only completed ones I can definitely confirm are Megan Fox and Mary McDonnell.

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1 minute ago, Queen_Sindel said:

What refund are you waiting on please? A lot of the recent cancellations are still being worked on. The only completed ones I can definitely confirm are Megan Fox and Mary McDonnell.

Edward James Olmos

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Then just wait please. There is no indication his refunds have all been completed.

I will try to get an update when the office people are back in.

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Who do I contact as I've not had anything back for my Mary McDonnell photo shoot yet? Thanks

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1 hour ago, johnhuk said:

Who do I contact as I've not had anything back for my Mary McDonnell photo shoot yet? Thanks

Email shop@showmastersevents.com with your order number but remember as Queen said they aren't going to be back in the office for a couple days as they will be clearing down.

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Yup, got that, thanks for the email address.

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I got my Val refund but not EJO yet and I'm pretty sure they cancelled the same day

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Also waiting for my Edward James Olmos refund, no cancellation email received either.

I also have to send you an email for the Peter Mayhew refund :)

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Just had the refund email about EJO, shouldnt be much longer for everyone i guess

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Just now, XIII said:

Just had the refund email about EJO, shouldnt be much longer for everyone i guess

me too.:smile:

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12 minutes ago, Khalessi Kate said:

Not even had an email for Val refund 

anyone else waiting for that? 

I got my email yesterday. I’m sure it’s just time. It can take a while.

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Do not e-mail the shop please. All refunds but Peter Mayhew, Paige and Sunday James Callis are with Eventbrite.

If you have not geard about Megan Fox or Mary refunds - and only then please - e-mail assistance @ eventbrite.com (without spaces). 

All other refunds are still being processed.

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Yup, I just received today the email for the refund. Now it's just a matter of time for both Eventbrite and my bank to make the transaction effective.

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i got my Megan refund the day after my email arrived , and as my Edward email arrived yesterday , I'm hopeful of receiving it today or tomorrow

 

Just my Sam Neil green screen and Paige Turco (sun) to go , after that

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All refunds but Fred Ottman and Sam Neill Green Screen have been processed now, and these 2 are being worked on.

If you had not had an e-mail I'd give it til Friday and then please contact the e-mail address I provided.

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20 hours ago, Queen_Sindel said:

All refunds but Fred Ottman and Sam Neill Green Screen have been processed now, and these 2 are being worked on.

If you had not had an e-mail I'd give it til Friday and then please contact the e-mail address I provided.

I email the address you posted above about my Megan refund and they have responded saying:

"Hello Amanda,

I'm sorry for any confusion here, but hopefully I can clarify. Eventbrite is an online software tool that organisers all over the world can use to sell tickets to their events. We are a self-service tool, meaning the organiser sets up their entire event page and executes all of the event management through our service.

 

This means we can't provide additional details about your refund, but you can reach out to the organiser directly by following the directions in this Help Centre article."

Please can anyone advise me of what to do now?

 

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