But where do you draw the line? Do you say anyone who has a guest cancel gets a refund? But then what if all my friends pull out on me, I don't want to go anymore, so I use a guest cancellation as an excuse. SM would open themselves up to anyone being able to cancel, and use that as their reason. Do you say 'anyone who has proof of a guest cancelling on them gets a refund? In which case, what if i'm only going for an autograph, I have no proof that I wanted to meet that guest. You could say, anyone who has a diamond pass guest cancel on them gets a refund? But that's unfair for non diamond holders? I guess you could say anyone who has no guests left gets a refund, but what if I have two guests booked, one I really want to meet, and one I only kind of want to meet. The one I really want to meet cancels, and I feel like I don't want to go. But am I allowed a full refund at that point? Guests are just an attraction (albeit the main one), just like the exhibits, games corner or comic zone. I have a friend who only goes for the fudge place. Do they get a refund if the fudge place pulls out?
I understand your frustration, but logistically it just seems fairer to offer a blanket wide no refunds policy, compared to tailoring it to specific conditions.