timelord81r Posted June 20, 2014 Share Posted June 20, 2014 I've had 2. 1st was straight away the 2nd I had to email as it appears refund didn't go through. Now waiting on my 3rd. Well I'm still waiting :-( Link to comment Share on other sites More sharing options...
Murph Posted June 21, 2014 Share Posted June 21, 2014 Not had this one yet either. Link to comment Share on other sites More sharing options...
Jemzamia Posted June 22, 2014 Share Posted June 22, 2014 Me neither Link to comment Share on other sites More sharing options...
shawlax Posted June 22, 2014 Share Posted June 22, 2014 yea no refund yet - thought the new system ment it was alot quicker coming back to us? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 22, 2014 Share Posted June 22, 2014 Sean was announced before the new system was implemented, so a lot of the orders are still on the old system and have to be done manually. LFACC is the last event which has a mixture of orders if I remember correctly, for all other coming events it is the automatic system. I'm trying to get a status update on the Sean refunds, please bear with me there. Also can we please keep it friendly in here? I understand the frustration (Sean was on my meet list too and it's been at least 4 times he cancelled on me now), but some of these comments were a little over the top. Everyone understand you are disppointed and you are welcome to voice this, but once it gets personal those comments will be removed. Link to comment Share on other sites More sharing options...
shawlax Posted June 22, 2014 Share Posted June 22, 2014 i got my shoot with him only a few days before the cancellation, so would have bought it since the new system was put in place ;/ Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 22, 2014 Share Posted June 22, 2014 You may need to give it a few days until the refund shows up on your card anyway. The cancellation was announced on the 17th, today's the 22nd and Sunday too. It may already be there tomorrow. Link to comment Share on other sites More sharing options...
timelord81r Posted June 23, 2014 Share Posted June 23, 2014 Sean was announced before the new system was implemented, so a lot of the orders are still on the old system and have to be done manually. LFACC is the last event which has a mixture of orders if I remember correctly, for all other coming events it is the automatic system. I'm trying to get a status update on the Sean refunds, please bear with me there. lets hope its not another 6 month wait then! could have sworn all my LFCC orders were on the new payment system, im hoping its done before LFCC, which would only benefit SM, more money for punters to spend with them at LFCC. Link to comment Share on other sites More sharing options...
timelord81r Posted June 23, 2014 Share Posted June 23, 2014 You may need to give it a few days until the refund shows up on your card anyway. The cancellation was announced on the 17th, today's the 22nd and Sunday too. It may already be there tomorrow. fingers crossed Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 23, 2014 Share Posted June 23, 2014 The new system only started on April 1. I can't recall when Sean's tickets went on sale, but it was definitely before April. Link to comment Share on other sites More sharing options...
bonniesrg Posted June 23, 2014 Share Posted June 23, 2014 (edited) The new system only started on April 1. I can't recall when Sean's tickets went on sale, but it was definitely before April.You're definitely right about Sean tickets being on sale before WorldPay came into effect.On my confirmation e-mail it doesn't have WorldPay in the payment section like some of my latest purchases do. Edited June 23, 2014 by bonniesrg Link to comment Share on other sites More sharing options...
sdad Posted June 23, 2014 Share Posted June 23, 2014 I still don't understand why you don't get them to sign a contract to appear which you can hold them to. It's work after all. Why should they be allowed to choose another job in preference to one that has already been booked? Link to comment Share on other sites More sharing options...
Rockstar6662 Posted June 23, 2014 Share Posted June 23, 2014 I still don't understand why you don't get them to sign a contract to appear which you can hold them to. It's work after all. Why should they be allowed to choose another job in preference to one that has already been booked? Are you serious? No-one would ever sign a contract like that. Their acting roles come first, it's how they make a living. If they were to turn down work because they had a convention appearance booked, how many roles do you really think they'd be offered in future? They'd just offer things to people who were available, they'd be messing up their own career potentially. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted June 23, 2014 Moderators Share Posted June 23, 2014 (edited) Because no guest would sign such a contract. Their job is acting (or directing, etc). Conventions are a sideline, as much as they may enjoy doing them. Taking acting jobs is rather more likely to keep them in MORE acting jobs than doing a convention. And that's not even considering that often convention appearances get cancelled not because of a NEW acting job, but because of filming schedule changes on acting jobs they already have. Edited June 23, 2014 by etmuse Link to comment Share on other sites More sharing options...
timelord81r Posted June 23, 2014 Share Posted June 23, 2014 The new system only started on April 1. I can't recall when Sean's tickets went on sale, but it was definitely before April. i ordered mine 5th may and it was done through world pay, STILL no refund, isnt world pay meant to automatically refund when a guest cancels? though thinking about it how would that be possible when for example my order that had sean had about 6 other guests in also, so surely it must still have to be done manually? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 23, 2014 Share Posted June 23, 2014 So far the system went this way . Store looks up order 1: 2 Sean tickets, Tesco Visa number whatever. They grab terminal, do refund on these details. Order 2: no Sean tickets, move on. Order 3: 5 Sean tickets, Mastercard so and so. Enter transaction details to terminal, refund Mastercard so and so. As far as I understood it now the "grab transaction and refund to each number" part is done automatic. I really don't know what needs to be done to kick it off. It is possible that mixed orders make a difference. Link to comment Share on other sites More sharing options...
Murph Posted June 23, 2014 Share Posted June 23, 2014 I ordered mine 5th may and it was done through world pay, STILL no refund, isnt world pay meant to automatically refund when a guest cancels? though thinking about it how would that be possible when for example my order that had sean had about 6 other guests in also, so surely it must still have to be done manually? Worldpay can do part refunds on an order. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 23, 2014 Share Posted June 23, 2014 Okay guys, I have a small update: Half of the Sean orders are on the old system and about half are on the new system. Worldpay doesn't quite work as I (and from some of the posts I am not the only one) understood it. Each refund still has to be done individually, but it's all on the screen and not digging through all paperwork and then manually processing all refunds. About 1/4 of the refunds are done so far and the rest should be done within the next couple of days. Hope this info helps. 3 Link to comment Share on other sites More sharing options...
Wondermoose Posted June 24, 2014 Share Posted June 24, 2014 Because no guest would sign such a contract. Their job is acting (or directing, etc). Conventions are a sideline, as much as they may enjoy doing them. Taking acting jobs is rather more likely to keep them in MORE acting jobs than doing a convention. And that's not even considering that often convention appearances get cancelled not because of a NEW acting job, but because of filming schedule changes on acting jobs they already have. offc they wont. But try next time to book Sean much closer to the event. The two times Ive seen him cancel he has been one of the first guests announced for the event like 9-10 months in advance. The chance of something coming up by that time is not unlikely... Hopefully we will see him for another event :) 1 Link to comment Share on other sites More sharing options...
shawlax Posted June 27, 2014 Share Posted June 27, 2014 still no refund! Link to comment Share on other sites More sharing options...
xaphania Posted June 28, 2014 Share Posted June 28, 2014 Ah I was just coming here to find out about refunds as nothing is showing on my account yet. Any update on when it will be processed? Could do with it soon before my next bill is due! Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 28, 2014 Share Posted June 28, 2014 What we know so far has been published in my post above. They should all be done meanwhile. But as I said, sometimes refunds can take an extra couple of days to appear on the card. The joy of banks. Link to comment Share on other sites More sharing options...
Murph Posted July 1, 2014 Share Posted July 1, 2014 Still no refund here Link to comment Share on other sites More sharing options...
cherrydarling Posted July 1, 2014 Share Posted July 1, 2014 I haven't had refund either. I bought tickets on new system and got my John Ratzenberger tickets that were on same order refunded really quickly after he cancelled. I was sent an email about Ratzenberger refund a few days before money showed up in my bank. Hoping it doesn't take too much longer for Sean Maher refund to go through Link to comment Share on other sites More sharing options...
cecitj Posted July 1, 2014 Share Posted July 1, 2014 Haven't gotten my refund either yet. Hopefully it'll come soon. Link to comment Share on other sites More sharing options...
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