yesindeed Posted July 17, 2008 Share Posted July 17, 2008 hay guys we are just crap and do not know what we are doing so if you think it best we can just pack up and leg-it like the other show did would that make you happy ? its funny so many people think that THAY know what to do to run a successful event when in fact WE HAD ONE LAST YEAR odd people forget this well we are in Glasgow now and we will billed it in our own time and the speed we fell is right as we are the ones paying for it and risking time and money on running it thanks for your input and advice we will take it on board be nice to each other people see you there Jason far enough you guys know what your doing with the shows but that is really bad customer service mate you keep talk to people who want to come to your shows and have a good time like that and see if people keep coming to your shows you talk to customers like that and they aint gonna come back customers don't come back then your dealers don't buy tables dealers don't buy you guys are out of a job just a bit of friendly advise Link to comment Share on other sites More sharing options...
HazaRaza Posted July 17, 2008 Share Posted July 17, 2008 The event I hope will be a great success. With Marina Sirtis, Pinhead Doug Bradley + hopefully several more big names to be announced I'm sure it will be. As for customer service, I'm quite convinced the people from Shows replying on this forum are teenagers & heavily into comic books, or in their early 20s. If not, well that is just plain scary. These are just people from Shows responding on the forum, and surely are not the actually owners or 'top dogs' there. Link to comment Share on other sites More sharing options...
Moderators DavidB Posted July 17, 2008 Moderators Share Posted July 17, 2008 While the forum is here to discuss things etc, if you are concerned about other people replying to your points then you could always email Showmasters directly or phone them. That way you won't get anyone arguing against what you have to say, and you can just have things your way As for the ages of the people replying to you, and their interests, that has no relevance whatsoever and I suggest not trying to antagonise people deliberately. If you do that, of course you can't be surprised if you get a few people annoyed at you. Link to comment Share on other sites More sharing options...
yesindeed Posted July 17, 2008 Author Share Posted July 17, 2008 sorry should have made my original post clearer i am not worried about fans responding to any my posts and having an argument with me the quote i put on originally was from Showmasters and i found that to be exceedingly terrible customer service on there behalf Link to comment Share on other sites More sharing options...
Moderators DavidB Posted July 17, 2008 Moderators Share Posted July 17, 2008 Oh I understood that - I was mainly replying to what Haza said, sorry Link to comment Share on other sites More sharing options...
Lizzy Posted July 17, 2008 Share Posted July 17, 2008 I'd say the immature thing is to try and coax people into arguments Not that its gona matter but my view is that SM know what they are doing, and they are prob just a bit fed up by direct attacks by a handful of people. Its gona come together and be a great show, things just need to calm down a lil. They've just announced 2 great guests, its a happy time. Smile and enjoy it! Link to comment Share on other sites More sharing options...
HazaRaza Posted July 17, 2008 Share Posted July 17, 2008 Lizzy, Nobody is trying to coax people into any arguements whatsoever. The responses from Shows on here often seem to come from young people that can't possibly be directors or high up, as customer service skills on here at least are evidently not their forte so to speak. You come across as a mature and well balanced individual Lizzy, it is just the occassional post by yourself where you end up sounding like a Total Poopy Pants. With Marina, etc added looks like a good show, hope more guests will be announced. The fans that know Shows events will be there, it's the general public who have never been to one that you hope will come & the full line up when announced will hopefully pull them in. Link to comment Share on other sites More sharing options...
TommyT Posted July 18, 2008 Share Posted July 18, 2008 Lizzy, Nobody is trying to coax people into any arguements whatsoever. The responses from Shows on here often seem to come from young people that can't possibly be directors or high up, as customer service skills on here at least are evidently not their forte so to speak. The following is my opinion only, but I like to think it's pretty close to reality. Please take it with that caveat. What you may not appreciate, but would pick up here after a while is that many of the Showmasters responses do come from Jason himself. It's no secret that he is apparently dyslexic, and as such, the written word is not his greatest tool. However, what cannot be denied from doing a bit of research is that he does have a very good track record for putting on shows, which he has amassed over a number of years; he is not a johnny-come-lately or flash-in-the-pan in such matters. However, as well as his expertise and experience in running these events, he also has a great deal of passion as well. What you are seeing is a man who believes in and enjoys what he does, and genuinely tries to give as good an experience as possible to show attendeees, reacting to what he feels is unfair or ill-thought-out criticism, but reacting in a medium in which he struggles to express himself as well as he wishes. It's probably unreasonable to expect people to do detailed historical research by reading great swathes of previous posts in the numerous forums here, but if you did, you would find that many of these concerns about shows and guest announcements,lineups etc have been raised many times before and addressed. As such, to an extent it must feel like groundhog day to him; I know it does for me. It is perhaps only natural that sometimes he snaps - having to stay up half the night to talk to agents in Hollywood etc can't help either. Given the accumulation of all these facts, then yes, he will sometimes come across as less than a perfectly-polished customer-service professional. I would also remind you that research shows that in face-to-face conversation, only 7% of the message is conveyed by the words themselves; much more of the meaning and impression is given by things like intonation, facial expression and body language. When you're reading messages here, you're only getting 7% of his "message" and that in a medium in which he readily admits he doesn't excel; it's easy for people to get a bad impression. Showmasters are probably a long way off being an enterprise that can afford to employ slick customer service professionals on a round-the-clock basis to deal with posts here. As such, you get what you get. Is it "great customer service" in the touchy-feely, somewhat obsequious sense? No. It's probably not "great customer service" by any definition. But it is direct answers from somebody who cares and somebody who knows what they're doing. Not ideal, and not to everybody's taste, but there is a certain honesty about it which merits some sort of respect. As somebody who has a previous long background in customer service, and still has to "visit" there occasionally, I actually find it refreshing to encounter somebody who doesn't feel obliged to "fluff things up". I actually like somebody who tells it straight, but I appreciate it's not to everybody's tastes. I'll add that I'm not one of his "mates", my personal interaction with him has solely been here, and I have been critical of Showmasters on numerous occasions. What I will say for them is they do listen, they do improve, and they do know what they're doing. They're not perfect, they're not always right, they do sometimes screw up; but they do seem to listen, they do seem to learn, and they do seem to score a lot more often than they miss. I would say cut them some slack on their "presentation" here, give them some credit for their achievements, and realise that they're a relatively small organisation of committed fans (with all the limitations that may entail) rather than a slick multinational corporation with communications specialists. Link to comment Share on other sites More sharing options...
Lizzy Posted July 18, 2008 Share Posted July 18, 2008 Ok I'm totally pulling this face atm --> because I'm finding it hard to read the words on the screen myself! Been doing waaay too much typing today Anyhoo, You come across as a mature and well balanced individual Lizzy, it is just the occassional post by yourself where you end up sounding like a Total Poopy Pants. Speak for yourself lol Though poopy pants is a great insult, I wana hear it more often hehe (can't type more, my zoom is on like 150% lol sleep may be needed ) Link to comment Share on other sites More sharing options...
Krypto Posted July 18, 2008 Share Posted July 18, 2008 (edited) i dont understand why anyone complains, about showmasters events really ive been to most now, and ive never had a real complaint ive loved every event i've met some amazing guests bought some amazing stuff from dealers tables that i wouldnt of got from shops, its not extremly expensive to get in the guests are good and not overpriced, ive made some new really great friends, i dont understand why people complain so muchhhh, ive been to other events before and the ones ive been to honestly havent been as good, however i can understand jason arguing back but i dont think he should, think should just ignore getting involved in posts that just come out with "showmasters have gone down hill....." or "showmasters have crap guests....", but if people have something constructive to say like the lighting problems at last years LFCC, then become involved maybe. ok i realise people maybe shout at me, but meh, im allowed to be controversial once on this forum Edited July 18, 2008 by Krypto Link to comment Share on other sites More sharing options...
nosfer2 Posted July 18, 2008 Share Posted July 18, 2008 Sometimes people complain because they are related to organisers of other events and want to trash the competition. Link to comment Share on other sites More sharing options...
Krypto Posted July 18, 2008 Share Posted July 18, 2008 yeah this is true Link to comment Share on other sites More sharing options...
Lizzy Posted July 18, 2008 Share Posted July 18, 2008 Sometimes people complain because they are related to organisers of other events and want to trash the competition. Yea, well if this is a case of that, I think the other organisers need more customer service... at the last 2 London/Birmingham shows I've been so angry about the way I've been treated, I've wanted to see someone in charge. But of course, there weren't enough crew to find someone for me. Go figure! Link to comment Share on other sites More sharing options...
Moderators DavidB Posted July 18, 2008 Moderators Share Posted July 18, 2008 blah blah blah ... if people have something constructive to say like the lighting problems at last years LFCC, then become involved maybe. ok i realise people maybe shout at me, but meh, im allowed to be controversial once on this forum Sorry to cut it down for the quote, but I just wanted to pick up on that point. I think that's certainly very important - constructive criticism is not only welcome, it's encouraged. There are plenty of improvement topics after each event, as well as a Guest Suggestions section, so feedback and opinion is obviously something that Showmasters want. However there are people that come on here and tell them how to run their events, and expect everything to be done to their own personal tastes etc, and so it's not surprising Jason or whoever may react slightly less positive to those people. But it's rare that those people will get a reply anyway - the organisers are better off spending their time organising, not replying to stuff that's there to stir things up. And that really wasn't controversial lol try harder Link to comment Share on other sites More sharing options...
Lizzy Posted July 18, 2008 Share Posted July 18, 2008 It was controversial (Thats a hard word to spell!) for him to give an opinion that wasn't "I agree with Lizzy" hehe Link to comment Share on other sites More sharing options...
kel Posted July 18, 2008 Share Posted July 18, 2008 Apart from the fact its rather unfair to post a response without the background to it - I think Tommy really said it all. Jason is incredibly passionate about these shows and really cares about the attendees. He therefore puts himself out there taking critisism whether unfair or not and when he feels it necessary takes time out of a long day to respond in a medium that doesn't express his feelings that well. If anyone goes to meet him at a show you'll see the difference and how much he wants every single person to have a great time. All SM and the crew (including mods) do their utmost to provide a great level of customer service but there are times when unfair comments get the better of anyone. Although personally I don't think this is a good example. I am positive that the show will be great as all the shows are and where issues occur feedback will be listened to and acted upon. K Link to comment Share on other sites More sharing options...
Raylenth Posted July 18, 2008 Share Posted July 18, 2008 Apart from the fact its rather unfair to post a response without the background to it - I think Tommy really said it all. That's what I was thinking, IIRC it was a response to a very long arguement. Link to comment Share on other sites More sharing options...
Chris Quartly Posted July 18, 2008 Share Posted July 18, 2008 I've enjoyed the showmasters events I've gone to, however I can see what the original poster is trying to say, you should expect a certain level of customer service from any organisation. Link to comment Share on other sites More sharing options...
Krypto Posted July 18, 2008 Share Posted July 18, 2008 blah, blah, blah the organisers are better off spending their time organising, not replying to stuff that's there to stir things up. thats exactly what i said you just re-worded it.....all i said was that, Jason and showmasters should just ignore people whos intentions are non constructive, i know what you mean when you say its hard to ignore attacks, but it doesnt get anybody anywhere by responding to such pointless stupid criticism. that just isnt constructive Link to comment Share on other sites More sharing options...
Lizzy Posted July 18, 2008 Share Posted July 18, 2008 Apart from the fact its rather unfair to post a response without the background to it - I think Tommy really said it all. That's what I was thinking, IIRC it was a response to a very long arguement. 'Scuse me for being thick, but what does IIRC stand for? xx Link to comment Share on other sites More sharing options...
TommyT Posted July 18, 2008 Share Posted July 18, 2008 'Scuse me for being thick, but what does IIRC stand for? xx Take your pick: Interactive Illinois Report Card If I Recall/Remember Correctly If I Read Correctly If I Really Cared Image and Identity Research Collective Impedance Imaging Research Center (Korea) If It Really Counts International Internet Recruiting Consultants, Inc. International Inter-Society Research Committee (on Nuclear Codes and Standards) Internet Information Research Center Immunity and Infection Research Centre (probably the second) Link to comment Share on other sites More sharing options...
vampiric_kitten Posted July 18, 2008 Share Posted July 18, 2008 Though poopy pants is a great insult, I wana hear it more often hehe Ok then poopy pants!!!! nowt wron wit comic books tis the spice of life !!! :D:D:D pinhed comin 2 glasgow!!! Can I please have some of whatever you're having hehe Link to comment Share on other sites More sharing options...
Raylenth Posted July 23, 2008 Share Posted July 23, 2008 'Scuse me for being thick, but what does IIRC stand for? xx Take your pick: Interactive Illinois Report Card If I Recall/Remember Correctly If I Read Correctly If I Really Cared Image and Identity Research Collective Impedance Imaging Research Center (Korea) If It Really Counts International Internet Recruiting Consultants, Inc. International Inter-Society Research Committee (on Nuclear Codes and Standards) Internet Information Research Center Immunity and Infection Research Centre (probably the second) Correct Link to comment Share on other sites More sharing options...
Lizzy Posted July 28, 2008 Share Posted July 28, 2008 Full stop BEFORE a sentence? Why, hello Kraag! (Look at past posts). You do realise it is against forum rules to have 2 accounts, let alone 3? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 28, 2008 Share Posted July 28, 2008 (edited) You had the Kraag account, Komex and your "wife's account." That makes 4, including this one. The others are inactive because they all got banned. You were warned to stick to one ID by Showmasters themselves when I found out about the Komex ID. Even if you did not read the rules, this e-mail should have given you a hint! Sticking to one ID does not mean "Oh, today I feel a bit Klingon, I will post as Kraag" and deciding you want to be linka the day because you had a mood change. You misbehaved so badly that Showmasters themselves put you on a temporary posting restriction of 10 days on the Kraag ID. Komex got banned before that due to the no two IDs rule. I personally banned your "wife's" account to be safe after you made a nasty reappearance as Komex Saturday morning because the first ban apparently didn't work. I would have even been nice and overlooked another ID if you had shown any change in attitude. Unfortunately you don't. Seeing you are absolutely not getting the hint, I will suggest to Showmasters that the ban for Kraag will be made permanent. Edited July 28, 2008 by Queen_Sindel Link to comment Share on other sites More sharing options...
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