The layout. Excellent for the most part with lessons learned from the first few Olympia events. Sensible locations for the photos, autographs etc. Thanks for moving the queue zones for Photo A-D. That prevented the usual congestion on the floor area in between. There was a lot of space between stalls as well, which really helped foot traffic moving around.
The crew. Most of them were excellent and helpful. They seemed to be very well informed this time so I think whoever was in charge of the daily briefings did an excellent job.
Air con. Excellent throughout, despite the insane heat outside. The autograph area became a little overheated, but that was due to having so many people and a lower ceiling.
Lots of free talks on the Friday and Saturday. That really helped to fill the gaps. Thank you.
An excellent guest list. You managed to cater for so many genres and interests. Outstanding agency work there.
Autograph queuing. I already posted about this separately, but this weekend was the worst I'd ever experienced. The queue needs to be treated like the Photo pits with very clear instructions on which passes/numbers are being currently accepted. The queue needs to max out at about a 20-25 minute wait. Any longer and it causes chaos for your customers. For instance, the Lance Henrickson queue was ridiculous. I tried to join three times and when I finally managed to get in, it was a 90 minute queue. This meant that I missed a photo shoot and was able to obtain less autos overall (costing you guys money). If a queue is 90 minutes, you also need to factor in the guests breaks, talks and photos, so a 90 minute window isn't that easy to make room for from a customer perspective. The crew were completely ignoring the virtual queue system that day. Anyone could join the queue at any time and as a result, it was massive. When they finally took control and started calling out numbers, it was too late. There were people waiting with numbers like 80, whilst people with 300+ were already in the queue. Completely pointless, a waste of time for many, and it would definitely have caused SM some lost revenue.
The pit staff need PA's or something to help them control their zones. It would help with their sense of presence and control of the area.
Very few free talks on the Sunday.
Extremely uncomfortable seats. I know that's probably beyond your control as the Olympia own the seats, but geez, those things really did into your back.
Overall, an outstanding event Showmasters! I can't wait for next year.