27 replies to this topic

[showmasters]

Marystat, on Jun 23 2009, 10:19 PM, said:

DavidB, on Jun 23 2009, 11:02 PM, said:

Well I've not been able to book a room there without paying upfront since they introduced that ruling.

Seems very unfair if they're doing that for some.

I totally agree..if they did that for some they friggin better refund me MY booking or I will not be a happy bunny! I guess I better give them a call tomorrow and cancel my booking and ask for a refund.

please do not get wound up by this post, it is simply not true, the hotel dose take payment for all the event that are run there in advance now days

jason  

TommyT, on Jun 24 2009, 12:07 AM, said:

Marystat, on Jun 23 2009, 10:19 PM, said:

DavidB, on Jun 23 2009, 11:02 PM, said:

Well I've not been able to book a room there without paying upfront since they introduced that ruling.

Seems very unfair if they're doing that for some.

I totally agree..if they did that for some they friggin better refund me MY booking or I will not be a happy bunny! I guess I better give them a call tomorrow and cancel my booking and ask for a refund.

I would strongly suggest that you don't cancel the booking or even come out with any expression suggesting that you are cancelling, or they might just say that your cancellation is non-refundable. Instead I would use a phrase like you understand that the event s no longer happening and you wondered when your refund would be processed.
Whether they have or haven't been applying the "pay in advance" policy shouldn't affect your refund; they'll have to have a record of who has paid, so they know who still needs to pay. Plus you'll have a paper trail too - an entry on your bank or credit card statement from when you paid.

thanks for that  and the hotel is cool with refunding everyone so there is nothing to worry about

anyway thanks tt

jason

[Jordy]

Jordy, on Jun 23 2009, 08:07 PM, said:

Jola, on Jun 23 2009, 07:55 PM, said:

I can confirm that NO refund was rejected and that all the refunds went through accordingly.

Hard to believe, but banks do tend to accept these event on old cards. So the best thing to do is check with the bank as it may just be "sitting" on your old account.

You can email me with your real name etc, and I can confirm the card it went back onto if that helps? info@collectormania.com

Thanks, I'll do that shortly.

The refund went into my account today - cheers.

[CosmicAvatar]

Got my event refund too today.  Very timely, given that I've been thrashing my poor bank account somewhat this month!

[Marystat]

My refund was in the bank yesterday! I phone the hotel too and had NO problem cancelling it and they said they'd refund me asap. So I expect those money to be in refunded to my card within a few day's time too. Hotel had no problem understanding why I cancelled. NO hassle whatsoever :-D.

I was pretty much broke, then this happen so in a way it was a blessing too. Although I'd rather have the event of course!

[CosmicAvatar]

TommyT, on Jun 24 2009, 12:07 AM, said:

I would strongly suggest that you don't cancel the booking or even come out with any expression suggesting that you are cancelling, or they might just say that your cancellation is non-refundable. Instead I would use a phrase like you understand that the event s no longer happening and you wondered when your refund would be processed.
Whether they have or haven't been applying the "pay in advance" policy shouldn't affect your refund; they'll have to have a record of who has paid, so they know who still needs to pay. Plus you'll have a paper trail too - an entry on your bank or credit card statement from when you paid.

Dead right.  They do indeed have a record of who's paid and who hasn't.  I phoned the hotel and they were aware the event had been cancelled and checked my record and I hadn't actually been charged!  They'd taken my bank details but not actually the payment (over the phone when I booked).  I checked my bank statements and the hotel was correct - I'd paid several large event and hotel-related bills around that time, but nothing relating to my hotel booking for Abrams Inc.  I guess they had my details as surety, anyway.  I was definitely charged upfront for Eclipse 3, though.  Maybe they thought I was a safe bet this time round?

Edited by CosmicAvatar, 25 June 2009 - 08:03 PM.

[Psychosis]

Damn! THey didn't take payment for you then? I wish they'd do that to me in future, hehe.

[Fal]

Thank you for refunding so quickly, money has appeared in my account now.

[Bregi]

There's something I don't understand.. until now noone ever paid money ON the creditcard.. how do I see if it arrived? Or how can I access the money? I paid it with an credit slip from my conto. The credit card runs through my father. Hope somebody can help