Posted 25 June 2009 - 08:02 PM
TommyT, on Jun 24 2009, 12:07 AM, said:
I would strongly suggest that you don't cancel the booking or even come out with any expression suggesting that you are cancelling, or they might just say that your cancellation is non-refundable. Instead I would use a phrase like you understand that the event s no longer happening and you wondered when your refund would be processed.
Whether they have or haven't been applying the "pay in advance" policy shouldn't affect your refund; they'll have to have a record of who has paid, so they know who still needs to pay. Plus you'll have a paper trail too - an entry on your bank or credit card statement from when you paid.
Dead right. They do indeed have a record of who's paid and who hasn't. I phoned the hotel and they were aware the event had been cancelled and checked my record and I hadn't actually been charged! They'd taken my bank details but not actually the payment (over the phone when I booked). I checked my bank statements and the hotel was correct - I'd paid several large event and hotel-related bills around that time, but nothing relating to my hotel booking for Abrams Inc. I guess they had my details as surety, anyway. I was definitely charged upfront for Eclipse 3, though. Maybe they thought I was a safe bet this time round?
Edited by CosmicAvatar, 25 June 2009 - 08:03 PM.
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