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Stenun

Diamond Pass complaint

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I am very angry. Diamond Pass holders have just been turned away from Carrie Henn's photo shoot despite supposedly having priority! Despite there being only 6 of us, we were told there wasn't enough time! We were supposed to have priority, that was specified in the terms of the Diamond Pass but we weren't allowed access at all!

 

Very. Very. Angry.

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Mate of mine said the same thing. How can you have a Diamond Pass and a Gold Pass and still not be allowed to have your photo taken?

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I had to queue up behind non diamond pass, non gold pass holders today for her autograph. I may have misunderstood the Diamond Pass perks for Carrie Henn but I thought we were meant to get priority as well. The showmasters steward told me that it was only with Sigourney and I'd have to queue up behind everyone else for anything with Carrie Henn.

 

Anyway I did and she was lovely! Despite spelling my name wrong on my poster and then apologising a million times. :lol:

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Diamond Pass had no affect for Robert Englunds autograph queue either, you were told to join the end of the queue and others were rushed forward!

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I understand Diamond have priorities for autograph but can't believe VQs for Chris Lloyd only got to 150 and Robert Englund only 70!

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Gold pass members had no bloody priority in the autograph queues today. I even had to queue after bloody normal VQ ticket people for Robert englund autograph. Took 1 hour 15 mins.

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Carrie Henn doesn't have a diamond pass. It is only for Bill Paxton, Christopher Lloyd, Michael Gambon, Michael J Fox, Robert Englund, and Sigourney Weaver. They are guest specific. It does not give you priority with everyone.

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Carrie Henn doesn't have a diamond pass. It is only for Bill Paxton, Christopher Lloyd, Michael Gambon, Michael J Fox, Robert Englund, and Sigourney Weaver. They are guest specific. It does not give you priority with everyone.

 

 

But she is part of the S Weaver pass and he had a gold pass as well.

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Gold pass members had no bloody priority in the autograph queues today. I even had to queue after bloody normal VQ ticket people for Robert englund autograph. Took 1 hour 15 mins.

 

It's been a while since I had a gold pass before this event but I'm sure it just allows you to join the back of any queue, not jump right to the front?

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Okay, you will get it as it is guaranteed, Just not today.

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And a gold pass lets you join the back of the queue, as Matt Effect said.

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Anybody with any complaints or issues at the event should speak to the pit boss in the area where they had the problem. Coming on here and complaining about it doesn't really achieve anything. If you tell someone at the time it may be possible to resolve it.

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Anybody with any complaints or issues at the event should speak to the pit boss in the area where they had the problem. Coming on here and complaining about it doesn't really achieve anything. If you tell someone at the time it may be possible to resolve it.

We did. She just spoke louder at us.

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Anybody with any complaints or issues at the event should speak to the pit boss in the area where they had the problem. Coming on here and complaining about it doesn't really achieve anything. If you tell someone at the time it may be possible to resolve it.

We did. She just spoke louder at us.

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Gold pass members had no bloody priority in the autograph queues today. I even had to queue after bloody normal VQ ticket people for Robert englund autograph. Took 1 hour 15 mins.

 

It's been a while since I had a gold pass before this event but I'm sure it just allows you to join the back of any queue, not jump right to the front?

 

Thats what I understand about the gold pass. You can join an autograph queue without a VQT. Not push to the front.

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Yeah but I also had a diamond pass too :( I'm not that bothered as it was my only autograph but a lot more other diamond passes kept being pushed back too

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I understand Diamond have priorities for autograph but can't believe VQs for Chris Lloyd only got to 150 and Robert Englund only 70!

 

Do you mean only that many VQ tickets were claimed or that's only the number that the guests managed to get through?

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That's how many the guest got through.

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I think that it was the number of customers the guests got through.

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Carrie Henn doesn't have a diamond pass. It is only for Bill Paxton, Christopher Lloyd, Michael Gambon, Michael J Fox, Robert Englund, and Sigourney Weaver. They are guest specific. It does not give you priority with everyone.

No, I know this. I wasn't trying to jump the queue with guests. :P It's just that Carrie Henn is included in the Sigourney Diamond Pass and so I thought she'd have a priority line as Sigourney will have for her diamond pass holders. As I say I queued for only about 20mins and got my auto so am a happy camper. Was just surprised that I didn't get use of the pass in any way with her.

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Anybody with any complaints or issues at the event should speak to the pit boss in the area where they had the problem. Coming on here and complaining about it doesn't really achieve anything. If you tell someone at the time it may be possible to resolve it.

Experiences should be shared, so they will be prevented in the future. A pitt boss might solve your problem, but it will not solve the experience. If shared here they might try to prevent it from happening again.

 

Diamond passes and gold passes let you join an autograph queue byw, NOT give you priority. That was always clearly stated as far as l know

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It was never possible for Diamonds to get her photo today, only her auto which I got and she was lovely. Photos will be Saturday for Batch 1 passes and Sunday for Batch 2. This was explained on the forum.

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The Diamond Pass photo shoot issue is being investigated by Showmasters. Apologies to those concerned.

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Gold pass members had no bloody priority in the autograph queues today. I even had to queue after bloody normal VQ ticket people for Robert englund autograph. Took 1 hour 15 mins.

Gold Pass does not get you to the front. It only means you can join the line at any time.

 

Robert is extremely chatty and his line always goes sliw..

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