Raylenth Posted April 22, 2015 Share Posted April 22, 2015 I think so many of us would contribute to buy QS a drink in thanks we would also need to buy her a new liver at the same time! Link to comment Share on other sites More sharing options...
Themanwho15 Posted April 22, 2015 Share Posted April 22, 2015 Hi Guys, been going to these for a few years now. First time on the forum. I am also adjusting to this new eventbrite system. I also got the email. But I'm a little confused. My receipt for entry tickets that I bought for myself and 3 friends for the Sunday as well as Chris Lloyd shoot all indicate that the £2.50 covers those 5 tickets. Then I hurriedly purchased my M J Fox photo ticket last Thursday. So I assumed that the 'validation' email I received today was for that. Went ahead an paid the £2.50 as I thought it may be for that. Are we assuming that this is a fault? Is my M J Fox ticket valid? Hope so for what I paid :-/ Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted April 22, 2015 Showmasters Admin Share Posted April 22, 2015 All those that upgraded tickets or package for Sherlocked, your upgrade orders were moved to the main shop this week so they can be used at the event. This is why you have received a new eticket(s) earlier this week. These are the etickets you'll need on the day. The upgrade shop was also set to send out an automated reminder email. And the show opening time was set incorrectly to 10am on Friday. The site is still at 2pm reg and 6pm opening. Because of this move when the automated system picked up the orders without e-ticket validation it added them to the list to send the email to. This was an error, we apologise for this. You do not need to revalidate your upgraded order. Anyone that has paid this fee this evening from this email will be refunded first thing in the morning. Again please accept our apologies for this error. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted April 22, 2015 Share Posted April 22, 2015 Okay, the full story is still being communicated - sorry, we're living on text messages right now still - but I can confirm that this was indeed a weird computer glitch that right now sent a lot of people into hectic activity. Those who are finding this e-mail please ignore it, you do not have to pay again. Those who have paid will be refunded tomorrow. The additional tickets being sent as attachments are an Eventbrite service feature. If you come prepared as most of you are again you can ignore those e-mails. An e-mail about upgrades being done at 10 AM that seems to have appeared for some is a standard e-mail from the upgrade shop. No further upgrades will be done on site. My sincere apologizes for the confusion. Thank you so much for getting this checked into... If I could, I'd buy you a very large drink! I bet you'll be glad when this event's over Well I am at the show myself. If you happen to find me... I'm already flying in tomorrow, leaving for the airport 11 AM UK time. So I am trying to get everything I can settled before then. I learned the hard way in Paris that my shiny new phone doesn't do Internet roaming as it's supposed to. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted April 22, 2015 Moderators Share Posted April 22, 2015 Hi Guys, been going to these for a few years now. First time on the forum. I am also adjusting to this new eventbrite system. I also got the email. But I'm a little confused. My receipt for entry tickets that I bought for myself and 3 friends for the Sunday as well as Chris Lloyd shoot all indicate that the £2.50 covers those 5 tickets. Then I hurriedly purchased my M J Fox photo ticket last Thursday. So I assumed that the 'validation' email I received today was for that. Went ahead an paid the £2.50 as I thought it may be for that. Are we assuming that this is a fault? Is my M J Fox ticket valid? Hope so for what I paid :-/ If you made more than one ORDER, you have to pay validation for each one, so if you were missing one on your MJF order then it was correct to pay. Those in this thread are receiving validation emails for orders they have already paid it on, due to upgrading glitches. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted April 22, 2015 Share Posted April 22, 2015 Hi Guys, been going to these for a few years now. First time on the forum. I am also adjusting to this new eventbrite system. I also got the email. But I'm a little confused. My receipt for entry tickets that I bought for myself and 3 friends for the Sunday as well as Chris Lloyd shoot all indicate that the £2.50 covers those 5 tickets. Then I hurriedly purchased my M J Fox photo ticket last Thursday. So I assumed that the 'validation' email I received today was for that. Went ahead an paid the £2.50 as I thought it may be for that. Are we assuming that this is a fault? Is my M J Fox ticket valid? Hope so for what I paid :-/ You're in the Sherlocked section, your questions are about LFACC. If you made two separate orders (one with entry and Chris Lloyd and a second one with M J Fox) you have to pay two validation fees. So: no fault. If you have more e-ticket questions we have a pinned info topic here: http://showmastersonline.com/forums/index.php?showtopic=87828 1 Link to comment Share on other sites More sharing options...
capbiker Posted April 22, 2015 Author Share Posted April 22, 2015 All those that upgraded tickets or package for Sherlocked, your upgrade orders were moved to the main shop this week so they can be used at the event. This is why you have received a new eticket(s) earlier this week. These are the etickets you'll need on the day. The upgrade shop was also set to send out an automated reminder email. And the show opening time was set incorrectly to 10am on Friday. The site is still at 2pm reg and 6pm opening. Because of this move when the automated system picked up the orders without e-ticket validation it added them to the list to send the email to. This was an error, we apologise for this. You do not need to revalidate your upgraded order. Anyone that has paid this fee this evening from this email will be refunded first thing in the morning. Again please accept our apologies for this error. Thanks for QS for letting us know, and for you to clearing up what happened. cap Link to comment Share on other sites More sharing options...
Themanwho15 Posted April 22, 2015 Share Posted April 22, 2015 Oh yes, whoops wrong section Thanks though. I may have another question. So will hop over to LFACC section. :-D Link to comment Share on other sites More sharing options...
Francesca Posted April 22, 2015 Share Posted April 22, 2015 Thanks QS and Too Tall! Link to comment Share on other sites More sharing options...
jael001 Posted April 22, 2015 Share Posted April 22, 2015 phew glad it's all ok, I just got one of these emails as well as 4 more "ticket" emails which is clogging up my inbox and confusing me as to which ones are correct. Link to comment Share on other sites More sharing options...
AnnaMC Posted April 22, 2015 Share Posted April 22, 2015 Thanks, QS! TooTall, it sounds like I need to print the new tickets, then? Man, I'm going to have a book's worth of paper . . . . Anna Link to comment Share on other sites More sharing options...
Queen_Sindel Posted April 22, 2015 Share Posted April 22, 2015 Thanks, QS! TooTall, it sounds like I need to print the new tickets, then? Man, I'm going to have a book's worth of paper . . . . Anna No. They're a reminder/refresher. Kind of like "just in case you forgot about printing that pile of paper..." Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted April 22, 2015 Showmasters Admin Share Posted April 22, 2015 Tickets you want the bring... Ones from the main shop that are called "Upgraded ?????" = Yes Ones from the upgrade shop = No Ones you upgraded from = No Any other ticket you bought = Yes Link to comment Share on other sites More sharing options...
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