Zahariel Posted March 20, 2014 Share Posted March 20, 2014 Just wanted to pass on my compliments to the team who have dealt with the online store update - I purchased 2 tickets this afternoon for LFCC photoshoots (looks like I held on too long to get a Stan Lee talk ticket though ,) it was nice and smooth, payment went through instantly and it's all looking good. Great to now have the payment taken straight away and any problems in that regard are instantly apparent and we can try a different card if necessary. Nice one Link to comment Share on other sites More sharing options...
Not_Pennys_Ship Posted March 25, 2014 Share Posted March 25, 2014 I'm guessing that under the new current system that credit card payments are no longer processed manually. As soon as I booked tickets, I received a "Confirmation" and "Paid" notification instantly. Whereas previously, there was a delay of a day or two to get the "paid" notification email. My feedback is that it was an easy and smooth transaction. Keep it up SM. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 25, 2014 Share Posted March 25, 2014 I'm guessing that under the new current system that credit card payments are no longer processed manually. Your guess is correct. This is automatic now. Link to comment Share on other sites More sharing options...
Spacecadet is here Posted March 25, 2014 Share Posted March 25, 2014 I just bought my photo shoot tickets using the new system.. But I have an Email saying my order is placed and waiting to be accepted by SM.. Hmm not automatic I think? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 26, 2014 Share Posted March 26, 2014 I just bought my photo shoot tickets using the new system.. But I have an Email saying my order is placed and waiting to be accepted by SM.. Hmm not automatic I think? I haven't tried myself - but the mods have been told it's all automatic now and all experiences from friends and other attendees seem to go along with that. yours is the first order where I hear of an e-mail about waiting for acceptance on SM's behalf. Could you copy and paste the text about acceptance (you can leave out personal details if you want, I only need the order number) and e-mail it to me please? Link to comment Share on other sites More sharing options...
Spacecadet is here Posted March 26, 2014 Share Posted March 26, 2014 I just bought my photo shoot tickets using the new system.. But I have an Email saying my order is placed and waiting to be accepted by SM.. Hmm not automatic I think? I haven't tried myself - but the mods have been told it's all automatic now and all experiences from friends and other attendees seem to go along with that. yours is the first order where I hear of an e-mail about waiting for acceptance on SM's behalf. Could you copy and paste the text about acceptance (you can leave out personal details if you want, I only need the order number) and e-mail it to me please? Will Do QS. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 26, 2014 Share Posted March 26, 2014 Got the e-mail. Will see what I can find out. What does your order status in the store say? Link to comment Share on other sites More sharing options...
Spacecadet is here Posted March 26, 2014 Share Posted March 26, 2014 Got the e-mail. Will see what I can find out. What does your order status in the store say? My In Store status says Paid. But no conformation Email only the email saying order placed? It must be the Gremlins.. Didn't know they were coming to the show. 1 Link to comment Share on other sites More sharing options...
Zahariel Posted March 26, 2014 Author Share Posted March 26, 2014 Must have been the team working late to get the Chevron letters out yesterday - left a bit of food out and well post midnight you know the rest... Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 26, 2014 Share Posted March 26, 2014 It's still being looked into, but for the moment the quick diagnosis is that the Gremlins only got hungry after the first e-mail went through and decided to eat the second one. You should get a new second confirmation e-mail some time this evening or tomorrow. 2 Link to comment Share on other sites More sharing options...
Spacecadet is here Posted April 2, 2014 Share Posted April 2, 2014 Wow, it's happened again? Ordered some photo shoot tickets, Got an Email for a Placed order and an Email from payment taken but no Email saying Paid? GRRRRRRRR is it only me? I know I'm bit of a dinosaur with computers but I cant be doing something wrong? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted April 3, 2014 Share Posted April 3, 2014 Wow, it's happened again? Ordered some photo shoot tickets, Got an Email for a Placed order and an Email from payment taken but no Email saying Paid? GRRRRRRRR is it only me? I know I'm bit of a dinosaur with computers but I cant be doing something wrong? You're the only one who's reported that so far. I currently don't have regular access to a computer, but if you e-mail your order number again I'll get your e-mail resent. Link to comment Share on other sites More sharing options...
Zahariel Posted May 3, 2014 Author Share Posted May 3, 2014 Received tickets I bought last week - though I just wanted to say that I never received the paid email from the store. I've used the new system twice now, first time got 3 emails: Order confirmation; Order paid and World pay receipt - this time just the Order confirmation and World pay receipt. Not a problem but thought it worth mentioning. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 3, 2014 Share Posted May 3, 2014 Thanks, I'll get that checked out. Link to comment Share on other sites More sharing options...
Zahariel Posted June 4, 2014 Author Share Posted June 4, 2014 Placed an order last night and got the usual SM order confirmation and World pay transaction confirmation but not the SM Order paid email again. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 4, 2014 Share Posted June 4, 2014 There's a couple of service calls open at the moment, this is one of them. There seems to be a problem with some mail servers and the automatic e-mails. While it's only the paid e-mail that triggers the problem is a complete mystery at the moment. *sighs* Link to comment Share on other sites More sharing options...
Zahariel Posted June 4, 2014 Author Share Posted June 4, 2014 oh well.... as long as the tickets arrive. Link to comment Share on other sites More sharing options...
jael001 Posted June 4, 2014 Share Posted June 4, 2014 I only got the paid email the first time I ordered, subsequent orders have only had the Worldpay receipt and my order confirmation. But I've been receiving the tickets so I'm not concerned. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted June 4, 2014 Moderators Share Posted June 4, 2014 I didn't get the 'paid' email but given that the money went out and the 'packing slip' has been generated, I'm not worried. Link to comment Share on other sites More sharing options...
MojoeDark Posted June 4, 2014 Share Posted June 4, 2014 To clear everything up when you order on the shop you should get 2 emails1st email will be Showmasters Order # email 2nd email will be from World pay You do not get an Paid email any more! That was with the old non world pay system where payment was taken manually for each order. Only once payment had went though you where sent an order paid email. With the new system payment is taken as you order and world pay email along with you Showmasters order email are all you get now. I hope that clears that up, I also changed it and forgot to tell a few people sorry QS ;-) Andrew Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 4, 2014 Share Posted June 4, 2014 I hope that clears that up, I also changed it and forgot to tell a few people sorry QS ;-) Andrew Well that's one service call closed then. Link to comment Share on other sites More sharing options...
Zahariel Posted June 5, 2014 Author Share Posted June 5, 2014 Good to know - though I did get 3 emails first time round under the new system... Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted June 5, 2014 Showmasters Admin Share Posted June 5, 2014 Yes you would have. It got changed around 2/3 after the new system went up Link to comment Share on other sites More sharing options...
Zahariel Posted June 5, 2014 Author Share Posted June 5, 2014 Thanks for the clarification - good to know. Link to comment Share on other sites More sharing options...
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