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RomeroSavini

Eventbrite working OK for others?

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Howdie Ho Ho Ho everyone :-) didn't quite know where to post this. I was trying to order London tickets, here I hope.

Is Eventbrite working for everyone? I have never had a problem ever with the site on my (Android) phone.

Just went to put on my big first order of 2020 entry and photoshoots and it doesnt want to work anymore! Just constantly takes me back to the top of the order with a Red ERROR box when I press PAY NOW.... tried mobile and desktop versions on my phone. It doesn't highlight where the error is either which is a pain.

I think iPhone users experienced this kind of error for a while, so is Android now effected? As it will be bad if I cannot order tickets anymore on my phone, I will lose out on a lot of tickets sadly.

 

Anyway Ho Ho Ho any help :-D or have you been getting an Error?

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I just ordered a photoshoot ticket from the desktop about 2 hours ago (Chrome, latest version). That worked fine. What browser did you use?

I'm afraid I can't try Android because I got nothing left to order right now.

Does it just say error? No number code or anything? Possible it's on the back end then and nothing you can do about it.  

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I will give Chrome a try thanks. Forgot to try another browser.

But yes the ERROR is just that, no number. Odd.

I have a fortune to spend Christmas Eve on Photoshoots. God help me, or Santa :dance:

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Let me know if Chrome helps please.

I'll try to reach someone, but as you say it is Christmas Eve.... Officially the Office is closed until January 6, and if they need Eventbrite to fix it I imagine it might be the same there.

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Thank You, I keep forgetting its Christmas Eve (he types dressed as an Elf, seriously haha). Ohhh no worries, Will just wait till next year when the guys and gals are back in their office if it continues.

Tried Chrome, sadly same thing. Will be trying a PC later, if it works on that then I will know its a phone problem or just a ChristmasEve bug.

 

Merry Christmas by the way :WAVE:

Edited by RomeroSavini

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Why can it never be the easy fix? ><

Desktop worked for me, so hopefully it's really a phone issue. That would be bad enough, but at least you'd get your tickets.

I'll post here if someone gets back to me, but please don't count on it. 

And Merry Christmas to you too. 

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2 hours ago, MrsCorleone said:

The Kim Coates Shop is still not fixed for Friday and Saturday. You cant choose any Batches. Sunday is fine.

Hopefully they will get around to fixing it when they are back in the office.  It's safe to buy if you want to, they will just be classed as batch 0.

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The missing batches is something that can only be added from the main system, that's on the office computers. It has been reported, but won't be fixed until someone is back.

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Just thought I would update, tried every few days with no success and today it worked. No idea why, now works on my desktop and phone. Pesky Gremlins I guess, no explanation better than that.

Let the ordering begin......gulp...

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I haven't heard back, but maybe one of my "guys, something is wrong" messages was read then. :lol: Glad to hear it is working now.

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I had problems this weekend and today. After 5-6 tries on google chrome in Windows 10 it worked. It seems the credit  card popup is the problem for me.

Weird thing is the Eventbrite app always worked, but now I had the same problem. Just loading and doing nothing.

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I have cant order on the Eventbrite app, similar problem as it was, I think before lfcc 2019, and it is the iOS App. I can order on my Mac with Safari with no problems or iPad with Safari. So I dare to say it is an app problem.

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I'll pass on that the error is back. Unfortunately I have no direct contact to Eventbrite. I remember it had to be fixed on their end last time.

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