Jola Posted August 24, 2007 Share Posted August 24, 2007 It seems that a few of you are having problems in ordering online as the relevant card type may not be listed. Don't panic! All the orders have to be processed manually. The online shop only "holds" the information. So, if you need to select a different card option to the one you are using, that is fine. Input the details so that your order goes through. If there is a problem in processing we DO get in contact with you to clarify the situation. You can also put a note in with your order (the order form has a section for this) so you can bring to our attention what the situation is. Hope this helps. Jola Link to comment Share on other sites More sharing options...
leana Posted August 30, 2007 Share Posted August 30, 2007 hi Jola! I ordered 3 adult entries for the whole week-end last sunday, but the money is still not withdrawn from my bank account? I'm french, i was one of those who had troubles with ordering because of the Mastercard not recognised...So i put 'visa' instead and everything went smooth . But as i notice the money is still on my bank account, i wonder if there is another problem? Must i order again or? Thx for answering laurence VALETTE Link to comment Share on other sites More sharing options...
Jola Posted August 30, 2007 Author Share Posted August 30, 2007 hi Jola! I ordered 3 adult entries for the whole week-end last sunday, but the money is still not withdrawn from my bank account? I'm french, i was one of those who had troubles with ordering because of the Mastercard not recognised...So i put 'visa' instead and everything went smooth . But as i notice the money is still on my bank account, i wonder if there is another problem? Must i order again or? Thx for answering laurence VALETTE If there was a problem with your card, we would get in contact with you. No money has been taken out of your account yet, due to the fact we're very busy with the upcoming show this weekend, so orders in the shop are not being processed quite so quickly. We have to manually process the orders ourselves, the shop only "holds" your order so to speak. Link to comment Share on other sites More sharing options...
leana Posted August 31, 2007 Share Posted August 31, 2007 Thanks a lot! I feel reassured :-) Link to comment Share on other sites More sharing options...
Psychosis Posted September 3, 2007 Share Posted September 3, 2007 Just wondering if it's possible to upgrade from standard ticket to gold? Link to comment Share on other sites More sharing options...
Psychosis Posted September 4, 2007 Share Posted September 4, 2007 Bump. Can someone respond before they run out (if they haven't already)? Link to comment Share on other sites More sharing options...
Jola Posted September 4, 2007 Author Share Posted September 4, 2007 They haven't sold out. We've been busy with LFACC to respond to everything and not all of Showmasters have returned back to work yet But technically speaking, yes you can change your ticket. You will need to email in to info@collectormania.com which is the shop address, so that we can keep track of what you want to do. Link to comment Share on other sites More sharing options...
Psychosis Posted September 4, 2007 Share Posted September 4, 2007 (edited) That's okay, just wanted to make sure it didn't sink to the bottom and be missed. Thank you! Sorry to come across as impatient. Edited September 4, 2007 by Psychosis Link to comment Share on other sites More sharing options...
Jola Posted September 5, 2007 Author Share Posted September 5, 2007 No worries - this topic is pinned to the top anyway, so it wouldn't have got lost. I've just responded to you via email as to what you have to do. Link to comment Share on other sites More sharing options...
leana Posted September 8, 2007 Share Posted September 8, 2007 And another week's over and still no money taken from my account for my 3 adults tickets..I ordered august, 23th: more than 2 weeks ago now!...I know, i must relax but still, i made 3 collectormanias and the money was taken out much faster.Plus better get the money at the beginning of the month My confirmation number is 1125. Please, TAKE MY MONEY SOON (hey, it's kind of rare to hear that, right? ) so i can sleep at night!!!! Link to comment Share on other sites More sharing options...
Lenatalia Posted September 8, 2007 Share Posted September 8, 2007 Yeah, I bought mine on Monday. I just hope it processes while there's still some left. Link to comment Share on other sites More sharing options...
Psychosis Posted September 8, 2007 Share Posted September 8, 2007 (edited) Haha, don't encourage them! I'll happily keep my money for as long as possible. I get my student loan in 11 days Edited September 8, 2007 by Psychosis Link to comment Share on other sites More sharing options...
Lenatalia Posted September 8, 2007 Share Posted September 8, 2007 Haha, me too. I wonder if it would be possible for me to upgrade to Gold if there's still any left on 24th September. I rushed to the bank to put money in on Monday and get an overdraft, so that £80 is waiting there. Link to comment Share on other sites More sharing options...
Psychosis Posted September 8, 2007 Share Posted September 8, 2007 I don't have the money for the gold, I'm just going into my overdraft and counting on it to 'refill' when I get my loan. Link to comment Share on other sites More sharing options...
faythe Posted September 8, 2007 Share Posted September 8, 2007 (edited) And another week's over and still no money taken from my account for my 3 adults tickets..I ordered august, 23th: more than 2 weeks ago now!...I know, i must relax but still, i made 3 collectormanias and the money was taken out much faster.Plus better get the money at the beginning of the month My confirmation number is 1125. Please, TAKE MY MONEY SOON (hey, it's kind of rare to hear that, right? ) so i can sleep at night!!!! I have just called to confirm my tickets are definatly booked and will get confirmation on Monday, I suggest if you haven't heard by Monday afternoon give showmasters a call on 01234 752485 between 12-7pm (you may have to keep trying) and check they have processed your tickets. Try calling 3 times in a row it seems to prompt them to answeras they are really busy but so helpful. However i spoke to them on Tuesday anyway to confirm how many tickets they had left and they still had half the gold passes and loads of standard and i was told they process them in order of arrival so if you did it before Tuesday you should have no problems (just call to confirm anyway to be sure). Good Luck Anybody else unbelievably excited???????? Edited September 8, 2007 by faythe Link to comment Share on other sites More sharing options...
Starbuck73 Posted September 8, 2007 Share Posted September 8, 2007 I am still waiting for a reply to my email about alternative methods of payment... if they don't hurry up & get back to me, all the tickets will be gone! Link to comment Share on other sites More sharing options...
faythe Posted September 8, 2007 Share Posted September 8, 2007 I am still waiting for a reply to my email about alternative methods of payment... if they don't hurry up & get back to me, all the tickets will be gone! Call them direct on the number i just supplied and they will tell you. x Link to comment Share on other sites More sharing options...
Psychosis Posted September 8, 2007 Share Posted September 8, 2007 I don't think it's the best idea to encourage everyone to call. Sure if there's a problem, call, but calling to demand an answer to why theyhaven't processed the order yet is just wasting their time. Like you said, they are busy. Link to comment Share on other sites More sharing options...
Lenatalia Posted September 8, 2007 Share Posted September 8, 2007 I'll see if I've been confirmed by Monday before contacting further. And yep, I'm too excited! Link to comment Share on other sites More sharing options...
Charisma Posted September 8, 2007 Share Posted September 8, 2007 (edited) i should be booking later this month or maybe next month i think i want to book for the lost con 1st. Edited September 8, 2007 by Charisma Link to comment Share on other sites More sharing options...
faythe Posted September 9, 2007 Share Posted September 9, 2007 I don't think it's the best idea to encourage everyone to call. Sure if there's a problem, call, but calling to demand an answer to why theyhaven't processed the order yet is just wasting their time. Like you said, they are busy. My apologies was not attempting to overload them with calls, they advised me to call if we had heard nothing within a week of purchase to confirm. x Link to comment Share on other sites More sharing options...
Starbuck73 Posted September 9, 2007 Share Posted September 9, 2007 Well, as mine was a general enquiry, I think I might give them a phone tomorrow anyway. :) Link to comment Share on other sites More sharing options...
Jola Posted September 9, 2007 Author Share Posted September 9, 2007 When you book online you receive an email confirming your order. That *IS* your confirmation that you have booked. If there is a problem with processing the payments, then we will get in touch with you. There is a slight delay in processing orders at present, as we've been busy with Glasgow and LFACC but should start getting back on track this week. You really don't need to phone into the office. If you have any queries, email info@collectormania.com which is for shop enquiries. Link to comment Share on other sites More sharing options...
leana Posted September 12, 2007 Share Posted September 12, 2007 yessss: that's done So it's good to know for the others that the money was taken out from my account almost 3 weeks after i have booked the tickets. So, as Jola said, don't panic.. Link to comment Share on other sites More sharing options...
Eclipse Posted September 20, 2007 Share Posted September 20, 2007 There possibllity to make a banking transfer , please ? Thanks to reply me Link to comment Share on other sites More sharing options...
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