I'll add my two pennies worth in. I've been coming to these for about 7 years now and for me I think this was the smoothest the event has been:
The venue was great, plenty of room to sit and wander stalls, plenty of toilets, plenty of staircases that never seemed to get too cramped.
The crew were again brilliant, don't think I interacted with anyone that wasn't polite, smiley and cheery.
The guests were just gems. I didn't know what to expect with Jeremy Renner but he was so sweet, and genuinely looked like he wanted to be there, so worth every penny of the Diamond Pass. Mads, Michael Emerson, Harold Perrineau Michele Gomez, Jonny Yong Bosch, Jason David Frank, Edge, Sean Maher and Elden Henson were all lovely, engaging and a pleasure to meet. I did catch Elden at a slightly awkward time as he was trying to direct his brother to where he was so before he got to me was on his phone for a little bit. It was slightly awkward but he apologised a couple of times and I completely understood and was just a case of bad timing. Still was happy with my experience.
The queuing to get into the venue was seamless. Loved the bag search and ticket scanning to then be pre-loaded into a queue system. Thought it worked so much easier than people being outside, and all 3 days I was there I got low VT numbers.
The photoshoots again were completely seamless, and crew were extremely helpful in getting the queue moving etc.
Spacing of guests was a little haphazard. It does happen every year that a couple of guests are much more popular than anticipated and it ends up creating a scrum/bottleneck. Perhaps more polls on social media can be done for the medium sized guests to try and work out appropriate levels of space? The back wall of guests was also ridiculous at times, particularly on the Saturday. I knew from seeing it on the Friday it would turn into a scrum and it did. Think it would have been an idea to move the Star Wars guests that were across from Famke, Mads etc. to a different area so that entire space could be used for queues and maneuvering. Every show, guaranteed, you have attendees refusing to move along and come back even if their VT ticket is 450 and the guest is calling up to 250. So, that little bit of extra space would have been helpful.
Paid for Talks - I only had one of these for Renner included in the Diamond Pass but I do think there should be a seperate area, closed off if you are going to offer paid talks. Yes, people get a seat if you pay, but it still doesn't stop people from loitering and listening for free.
Overall though, brilliant event. I didnt attend last year, but from conversations I had with several people this year was a massive improvement