bonniesrg Posted July 25, 2014 Share Posted July 25, 2014 (edited) all refunds with the exception of Peter Mayhew and Sherilyn have been processed. these two refunds are still being worked on and will hopefully be completed tonight. please give it a couple of days for the money to show up on your card to be on the safe side.Does this include Diana Muldaur. This was bought on the old system so refund would be manual processing. I was told Peter and Sherilyn are the only exceptions. so yes, it would included Diana. as it's manual processing I'd definitely give it some day though before the refunds show up. Checked after work & my refund is through. Thanks for checking on the refund status & to those actioning the refunds. Edited July 25, 2014 by bonniesrg Link to comment Share on other sites More sharing options...
Holyfrell Posted July 25, 2014 Share Posted July 25, 2014 I emailed about a refund on the 13th of July, but still no reply. Should I keep waiting or try emailing again? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 25, 2014 Share Posted July 25, 2014 I emailed about a refund on the 13th of July, but still no reply. Should I keep waiting or try emailing again? Please keep waiting. The emails are still backed up a lot because the priority was refund processing. Link to comment Share on other sites More sharing options...
a2k Posted July 26, 2014 Share Posted July 26, 2014 Any updates on general complaints etc that are not just refunds? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 26, 2014 Share Posted July 26, 2014 Any updates on general complaints etc that are not just refunds? I'm currently not helping as much because I have horrible problems typing due to an injury. the last email that was forwarded to me was from LFACC friday night. so anything after that is still in the pile most likely. Link to comment Share on other sites More sharing options...
a2k Posted July 26, 2014 Share Posted July 26, 2014 Hope your ok ( and really not meaning to be negative etc ) just like to be kept updated is alla thanks for the update Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted July 26, 2014 Showmasters Admin Share Posted July 26, 2014 hi everyone i have talked to Mara and she has just gotten up to date with all the refunds and it took her till not to get on top of it so thank you for all being patient with us on this, we want to get anything we owe you back to you asap it just takes a bit of time to go thought some go the ones that were taken before the new order system was in place but they should all be with you now. what we do ask you all to do if you do not see you refund on your account PLEASE do take the time to look properly as they have all been refunded and 99% of the time when people contact us they have just not see it properly so please do have a good look so it saves your time and ours thank you so much for that. on behalf of all of us here thank you for understanding that these things take a little time and i would also like to publicly thank Mara and Joe for all there help up to the event and afterwards in looking after all your ticketing needs and inquiries you do such a great job thank you so much . jason Link to comment Share on other sites More sharing options...
shawlax Posted July 27, 2014 Share Posted July 27, 2014 im missing my Rupert Vansittart photoshoot still... Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 27, 2014 Share Posted July 27, 2014 the last refunds were just processed as Jason said. give it until Tuesday or Wednesday, sometimes it will take a day or two to show up on your card. Link to comment Share on other sites More sharing options...
Holyfrell Posted July 28, 2014 Share Posted July 28, 2014 the last refunds were just processed as Jason said. give it until Tuesday or Wednesday, sometimes it will take a day or two to show up on your card. Still no reply to my email and no refunds. Should I email again? Link to comment Share on other sites More sharing options...
adriangill Posted July 28, 2014 Share Posted July 28, 2014 Not yet. It can take up to five working days for the banks to process a transaction. As posted above they have just been completed. It is in the hands of the banks now. Link to comment Share on other sites More sharing options...
Oneiroi17 Posted July 28, 2014 Share Posted July 28, 2014 the last refunds were just processed as Jason said. give it until Tuesday or Wednesday, sometimes it will take a day or two to show up on your card. Is that just the automatic refunds for cancellations, etc. or does that include for those of us with photo ops but no entry tickets who didn't get in? I have no idea exactly how they do them, but I haven't given a reference number or anything yet. Just so I know! Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 28, 2014 Share Posted July 28, 2014 the last refunds were just processed as Jason said. give it until Tuesday or Wednesday, sometimes it will take a day or two to show up on your card. Is that just the automatic refunds for cancellations, etc. or does that include for those of us with photo ops but no entry tickets who didn't get in? I have no idea exactly how they do them, but I haven't given a reference number or anything yet. Just so I know! this is for the cancelled guest refunds. I don't know anything more about the others than what was posted here. as Jason has said another statement was coming this will probably be addressed then. Link to comment Share on other sites More sharing options...
Oneiroi17 Posted July 28, 2014 Share Posted July 28, 2014 the last refunds were just processed as Jason said. give it until Tuesday or Wednesday, sometimes it will take a day or two to show up on your card. Is that just the automatic refunds for cancellations, etc. or does that include for those of us with photo ops but no entry tickets who didn't get in? I have no idea exactly how they do them, but I haven't given a reference number or anything yet. Just so I know! this is for the cancelled guest refunds. I don't know anything more about the others than what was posted here. as Jason has said another statement was coming this will probably be addressed then. Cheers, just wanted to check! I'll keep an eye out then. Link to comment Share on other sites More sharing options...
Holyfrell Posted July 28, 2014 Share Posted July 28, 2014 Not yet. It can take up to five working days for the banks to process a transaction. As posted above they have just been completed. It is in the hands of the banks now. Mine isn't an automatic refund though. I'm requesting a refund for two missed photoshoots due to not being able to get into the convention and being stuck in the queue outside for pay on the door entry for four hours instead. Link to comment Share on other sites More sharing options...
Holyfrell Posted July 28, 2014 Share Posted July 28, 2014 the last refunds were just processed as Jason said. give it until Tuesday or Wednesday, sometimes it will take a day or two to show up on your card. Is that just the automatic refunds for cancellations, etc. or does that include for those of us with photo ops but no entry tickets who didn't get in? I have no idea exactly how they do them, but I haven't given a reference number or anything yet. Just so I know! I'm requesting the same thing. I sent an email with my proof of payment and a photo of my unused tickets and receipt. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 28, 2014 Share Posted July 28, 2014 as I said before, emails are very backed up at the moment because the priority was getting the refunds done that could get done right away - means cancelled guests etc. Link to comment Share on other sites More sharing options...
Holyfrell Posted July 29, 2014 Share Posted July 29, 2014 Got an email today with confirmation of my refund. Thank you very much Showmasters :) Restored my faith in conventions Link to comment Share on other sites More sharing options...
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