Avengers7 Posted May 22, 2015 Share Posted May 22, 2015 I'm sure I'm not the only one waiting for refunds - for me, I cannot order other photoshoots unless I have a refund first - catch 22. It says ASAP but still waiting for one after a week. 1 Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 22, 2015 Share Posted May 22, 2015 Unfortunately sometimes the bank will cause an additional delay when refunds are done. Plus this is the old store we are talking about, so sometimes refunds take a little longer because of the different processing. If anyone is still waiting please post who you are waiting on and I will try to get a status update. Link to comment Share on other sites More sharing options...
Avengers7 Posted May 22, 2015 Author Share Posted May 22, 2015 Robert Emms Carice Link to comment Share on other sites More sharing options...
Spacecadet is here Posted May 22, 2015 Share Posted May 22, 2015 Carice, Old Shop. Thanks QS Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 22, 2015 Share Posted May 22, 2015 Well Carice only was rescheduled yesterday, so that's probably a little fast to get worried. But I'll see what I can find out. Link to comment Share on other sites More sharing options...
Avengers7 Posted May 22, 2015 Author Share Posted May 22, 2015 Robert Emms was last week I think. Thanks QS Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 22, 2015 Share Posted May 22, 2015 It's 4 days for Robert. Even if the refund was processed immediately - which it likely wasn't because old system - chances would be your bank may still be sitting on it. Link to comment Share on other sites More sharing options...
Faerie Tanith Posted May 23, 2015 Share Posted May 23, 2015 I received an email regarding my Natalia Tena refund (for LFCC, but since the refund thread appears to be here...) but nothing yet in my account. I figured it would maybe take a little time to process. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 23, 2015 Share Posted May 23, 2015 I am not familiar with UK banks, but the record for my former bank for a processed refund to show up is six working days. Needless the say there's a reason why it is my former bank now. Link to comment Share on other sites More sharing options...
Faerie Tanith Posted May 23, 2015 Share Posted May 23, 2015 I'm with Nationwide and have no clue how that works because this is the first time I've had something refunded. Link to comment Share on other sites More sharing options...
Avengers7 Posted May 29, 2015 Author Share Posted May 29, 2015 QS could you check on refunds for Robert Emms please. Carice refunds are done but am still waiting for Robert. Thanks Link to comment Share on other sites More sharing options...
samjane84 Posted May 30, 2015 Share Posted May 30, 2015 Is it possible to check if the refunds for Jimmy greaves have gone through yet please cheers :) Link to comment Share on other sites More sharing options...
Loxias Posted May 31, 2015 Share Posted May 31, 2015 I haven't had my Robert Emms refund yet either. It's funny how taking your money is instant, but refunding it seems to take forever..... 1 Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 1, 2015 Share Posted June 1, 2015 Guys, everyone was in Manchester and I was away over the weekend too. I will try to find out, but not from my mobile in a train station in the Paris suburbs. Link to comment Share on other sites More sharing options...
Loxias Posted June 1, 2015 Share Posted June 1, 2015 Thanks - it does just seem like everyone has to keep asking before these get processed. It's a shame it is not automatic. Hopefully they will also send out my tickets that I ordered weeks ago soon too - would kinda like my entry tickets and other photo shoot tickets before the event! Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 1, 2015 Share Posted June 1, 2015 It is automatic. Just in some cases people tend to get a bit impatient and start asking after a couple of days only - see above post with Robert Emms and 4 days. I had banks take longer than that alone. Tickets are continously being sent out, you can receive them right up to the event. Link to comment Share on other sites More sharing options...
Avengers7 Posted June 1, 2015 Author Share Posted June 1, 2015 It is automatic. Just in some cases people tend to get a bit impatient and start asking after a couple of days only - see above post with Robert Emms and 4 days. I had banks take longer than that alone. Tickets are continously being sent out, you can receive them right up to the event. Thanks QS. Just need the refund in order to catch the shop before it shuts. I asked because Carice refunds have been done and she cancelled after Robert. Thanks for finding out. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 1, 2015 Share Posted June 1, 2015 I have no idea why Carice was done first. I am guessing that was due to her being rescheduled right away - the thinking may have been attendees would want to have that money back soon to buy new right away. Link to comment Share on other sites More sharing options...
samjane84 Posted June 2, 2015 Share Posted June 2, 2015 Got my refund notification for Jimmy greaves just through :) Link to comment Share on other sites More sharing options...
Avengers7 Posted June 2, 2015 Author Share Posted June 2, 2015 (edited) Refund just arrived. Edited June 2, 2015 by Avengers7 Link to comment Share on other sites More sharing options...
Loxias Posted June 3, 2015 Share Posted June 3, 2015 I have had my email about the refund today, so will now wait a few more days for it to appear. With regards to the tickets, it says on my order page it was sent out on 23 May by recorded delivery. if that was the case they should have been delivered long before now. I emailed asking for the tracking number, but have had no reply.... It is automatic. Just in some cases people tend to get a bit impatient and start asking after a couple of days only - see above post with Robert Emms and 4 days. I had banks take longer than that alone. Tickets are continously being sent out, you can receive them right up to the event. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 3, 2015 Share Posted June 3, 2015 Unfortunately some recorded delivery orders just disappear - mail service can be spectacularly unreliable. I am still waiting for the German one to provide me with the signature for my photo tickets that I supposedly signed for when Ben Browder appeared last time. *sighs* The shop will get back to you before the show. If anything happened to your tickets you haven't lost the money. You'll have to bring your order printout. They'll advise you of the exact way how to proceed. Link to comment Share on other sites More sharing options...
Knitty Fred Posted June 4, 2015 Share Posted June 4, 2015 Unfortunately some recorded delivery orders just disappear - mail service can be spectacularly unreliable. I am still waiting for the German one to provide me with the signature for my photo tickets that I supposedly signed for when Ben Browder appeared last time. *sighs* The shop will get back to you before the show. If anything happened to your tickets you haven't lost the money. You'll have to bring your order printout. They'll advise you of the exact way how to proceed. I can attest to that. Via work I sent four special delivery items out last year two of which were going to the self-same address just to different people. Only one of the four arrived and the other three disappeared into the ether. If anyone was hopeful of bountiful contents they'd have been very disappointed as they were Court papers lol Link to comment Share on other sites More sharing options...
Loxias Posted June 5, 2015 Share Posted June 5, 2015 Well, I guess I will take along my order because no one has replied to my emails yet...I just wish replies were quicker, if I waited over a week before replying to customers in my job I would probably lose my customers and my job! It should also be a matter of course to add the tracking number to the order - if Royal Mail are regularly losing the mail then you should be registering all the tracking numbers to claim the postage back from them. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 5, 2015 Share Posted June 5, 2015 Well, I guess I will take along my order because no one has replied to my emails yet...I just wish replies were quicker, if I waited over a week before replying to customers in my job I would probably lose my customers and my job! It should also be a matter of course to add the tracking number to the order - if Royal Mail are regularly losing the mail then you should be registering all the tracking numbers to claim the postage back from them. The lady who is doing it is doing this in the event besides her regular job, she is not a full time Showmasters employee. Did you try e-mailing from the address you are registered with? If so please forward your e-mail to the address in my profile. Before we changed some things Hotmail e-mails sometimes disappeared. We thought that problem was settled, but if you want I'll be happy to make sure we play safe. Link to comment Share on other sites More sharing options...
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