Order Problems

[cookies41]

I'm not sure if this is the right place but thought i'd see if i could get some advice. I ordered my ticket last week and the money still hasn't gone out of my account. I've gone back on the order and it just says that it's been viewed. I emailed the email address on the bottom of my order confirmation email but haven't got a reply - any advice?

 

Thanks

[Queen_Sindel]

Wait a little longer please. All orders are processed manually, sometimes it takes a little while for an order to be processed.

[Fozziefuzz]

My order is the same - was viewed nearly 2 weeks ago but no action has been taken since. Was starting to get worried there was a problem with it, so glad it's not the only one LOL :)

[cookies41]

Yeah FozzieFuzz mine's exactly the same. Placed the order on the 08/09, was viewed on the 13/09 but still no action's been taken. I just dont want there to be any problems that's all, so best to be prepared lol

[Queen_Sindel]

You will be notified if there are problems. The update to "paid" is done manually in addition. Best keep an eye on the account to see if the money comes off.

[Yvie]

Sorry about any confusion - it was down to a printer issue. I couldn't print the orders and process them normally because my printer finally gave in the ghost after 3 years of ME printing (not bad considering it was a cheapo one intended for home use, lol). Anyway, I couldn't update the order status until I'd had a chance to print off the summary sheet, otherwise I'd have to find them all again individually and that's a drag. So the knackered hardware has now been replaced and the online shop has been brought back up to date as of Sept 26 and again today.

 

If you check your order status now it'll say "paid" if it's complete.