Spill Posted September 17, 2012 Share Posted September 17, 2012 (17 September) Prices still disagree - Standard (£78/88) and Silver (£135/155) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 17, 2012 Share Posted September 17, 2012 Sorry Spill, this is handled by the office. All I can do is forward the info and request a correction. Link to comment Share on other sites More sharing options...
Heavenly Posted September 27, 2012 Share Posted September 27, 2012 Any news? Link to comment Share on other sites More sharing options...
SHIFU10101 Posted October 29, 2012 Share Posted October 29, 2012 (edited) Look, I am extremely unhappy with the managing of this event and the dealing of its organisers with me. The original two guests who were scheduled to attend when I booked have cancelled and the event has been moved and rescheduled twice, causing a lot of bother on my part. For some time now, since the last event change, I have been trying to get in contact to get a refund on my ticket. Attempting to get in touch by sending multiple emails to both the addresses given for general and store enquires but have not yet received any replies at all. I have also attempted to get in contact through the phone number provided but have been unable to get anything other than a recorded message of ‘sorry we are unavailable’. I understand that the moving, rescheduling and guest changes have not been anyone’s fault but this level of customer service is appalling and I expected better from a company that I have been dealing with for some time. I am unhappy and very disappointed that it has come to this but if I am able to make any contact or get any reply soon then I will be forced to make a legal claim. Edited October 29, 2012 by SHIFU10101 Link to comment Share on other sites More sharing options...
timelord81r Posted October 29, 2012 Share Posted October 29, 2012 although I agree with some points about this con, threatening legal action in your 1st post on the forum considering you have been dealing with SM for some time I find strange, esp after all the watchdog shinanigans from some unhappy punters at DSTL. have SM ignored all your emails and not answered the phone? perhaps a mod could help point your post out to them. Link to comment Share on other sites More sharing options...
SHIFU10101 Posted October 29, 2012 Share Posted October 29, 2012 (edited) I would appreciate that. I only threaten such action reluctantly now having exhausted all my other options and having been completely ignored, and because it is better to inform the company that I will feel that I have no choice if this continues. I do however hope that it has been an honest mistake and can be resolved soon without such action. If it does come to legal action then I do not see how years of relatively good dealing with showmasters should make me hesitate too greatly to deal with the poor dealings I have been experiencing recently and the cost of taking my claim to a small claims court would be small given the cost of the tickets, yet I would naturally rather avoid doing so given that this is my first really bad experience with showmasters. I do not mean to cause trouble but this is where I am now. Edited October 29, 2012 by SHIFU10101 Link to comment Share on other sites More sharing options...
jael001 Posted October 29, 2012 Share Posted October 29, 2012 Showmasters are still working on this event, it has not been cancelled. They did offer a refund to people who couldn't make the new date but that was back in March, I very much doubt that offer is still applicable since we're a month away from the event now.. And unless you have been calling on a weekend or on days when they were at other events and the office was closed, I find it odd that you wouldn't have gotten an answer to your phonecalls. Did you leave a message? Is your email address a gmail or hotmail one? Both of those email providers have issues with emails getting to Showmasters, they usually end up in the junk mail or never arrive from what I understand. That may be why you've not had any response. They would never purposely ignore a paying customer. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 29, 2012 Share Posted October 29, 2012 I'm very sorry, but there is absolutely nothing the mods can do here besides asking you to do what you've tried: contact the office. If you call tomorrow someone should be around as it is between events. Are you sure you were trying the right number? It's 01908 671138. Unless you've been calling outside of office hours I honestly have no idea what might have happened. Regarding e-mails jael may be correct. The server still goes wonky a bit with those types of e-mail addresses. If you want you can direct your enquiry to the e-mail address in my profile and I will be happy to forward it. SM will ask you to e-mail or call with your details anyway, pointing out this post isn't going to do much good unfortunately. Link to comment Share on other sites More sharing options...
SHIFU10101 Posted October 29, 2012 Share Posted October 29, 2012 Thank you I would appreciate the forwarding of my email. I have however been sending them using Microsoft Office email which I have never had problems with contacting showmasters before. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 29, 2012 Share Posted October 29, 2012 I'll forward, that's easiest. I don't know what gremlins are living in the server, but unfortunately sometimes they make very bad appearances completely out of the blue. *sighs* Link to comment Share on other sites More sharing options...
SHIFU10101 Posted October 29, 2012 Share Posted October 29, 2012 I have sent the email to the yahoo adress on your profile page. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 29, 2012 Share Posted October 29, 2012 Has arrived and I've forwarded as promised. Link to comment Share on other sites More sharing options...
misswoowar Posted October 30, 2012 Share Posted October 30, 2012 I really really want to go! but none of my friends are into lotr and I dont want to go on my own :-( Link to comment Share on other sites More sharing options...
Mithrandir93 Posted October 30, 2012 Share Posted October 30, 2012 I really really want to go! but none of my friends are into lotr and I dont want to go on my own :-( I'll be in the same position. The one friend I have who loves LOTR can't make it. It should be fun regardless. Link to comment Share on other sites More sharing options...
laurab1 Posted October 30, 2012 Share Posted October 30, 2012 I really really want to go! but none of my friends are into lotr and I dont want to go on my own :-( I'm not going to this event (weekend off, after 3 consecutive Saturdays/Sundays in London for other things), but I always go to SM/ME shows on my own. You're all there for the same reasons, and you'll soon find people to talk to :) Link to comment Share on other sites More sharing options...
jael001 Posted October 30, 2012 Share Posted October 30, 2012 I usually go to conventions on my own, but I'm never alone when I get there. I've made so many fantastic friends through going to conventions, I always go away with at least half a dozen new facebooks to friend and I even met my best friend at a convention a few years ago. At least you know that everyone there has the same interests as you, it's the perfect way to meet new people. 1 Link to comment Share on other sites More sharing options...
misswoowar Posted October 31, 2012 Share Posted October 31, 2012 Thank you everyone. Right I think I might do it :-) Do people dress up etc at this convention? Link to comment Share on other sites More sharing options...
SHIFU10101 Posted October 31, 2012 Share Posted October 31, 2012 Still have not gotten an email reply. Tried calling several times AGAIN and all I got was a busy tone or a recorded message and I was definitley calling in the office hours. Link to comment Share on other sites More sharing options...
bagpuss111 Posted October 31, 2012 Share Posted October 31, 2012 (edited) Hi all, I rang the hotel about 30mins ago to book rooms and was told that as of yesterday the event was no longer being held there, they were unable to tell me whether it was going to another hotel or even if it was still going ahead!!! Having only booked tickets today i'm a bit concerned, has anyone heard anything from massive events on this topic. many thanks concerned parent with a potentially very upset hobbit Edited October 31, 2012 by bagpuss111 1 Link to comment Share on other sites More sharing options...
adriangill Posted October 31, 2012 Share Posted October 31, 2012 The mods have requested an update. If there has been a change then it will be posted when confirmed. If not then that will be posted as well. Sorry that's not much help.... Link to comment Share on other sites More sharing options...
matagi Posted November 1, 2012 Share Posted November 1, 2012 I guess there are a bit busy due the to next event Chevron 7.9, maybe they will focus more on our event after the 4th November Link to comment Share on other sites More sharing options...
SHIFU10101 Posted November 1, 2012 Share Posted November 1, 2012 Okay what the hell is going on, I still havn't gotten an email reply or an awnser on the phone and now whenever I ring the showmasters contact number I'm told that the number doesn't exist and there is NO WAY that I am dialing the wrong number. Link to comment Share on other sites More sharing options...
bagpuss111 Posted November 1, 2012 Share Posted November 1, 2012 Hi All. I have had the response below to my email enquiry to massive events, doesn't really confirm either way what is happening, I'll keep you posted of any further news fingers crossed bagpuss Hello, I have not been informed of any cancellations, but I will speak to the organisers at our Chevron event this weekend and advise them about what the venue has said. Please keep an eye on our forums for any new announcements regarding this or other info. Regards Yvie Massive Events Online Shop Link to comment Share on other sites More sharing options...
pols4tre Posted November 3, 2012 Share Posted November 3, 2012 I also emailed to enquire about the event - still don't have a reply after 4 days. I'm guessing that they've been a little inundated with emails and also focusing on the other event that's this weekend. Still, we need clarification, given that the con isn't long away. I'm hoping nothing gets changed, as I've spent a lot of money on my Gold pass and my hotel room, as well as booking the time off work. We can only wait and see. Link to comment Share on other sites More sharing options...
matagi Posted November 3, 2012 Share Posted November 3, 2012 I asked about my tickets since i haveent received them and they have sent back Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now