mckee74

It's a poster for Prometheus. Signed by just about everyone now apart from Kate Dickie so I sent it in for her. Ironically during those three years I've been to a couple of events where she attended so I could have done it myself! I won't be sending Showmasters anything again. They're without honour.

I've made a few posts over the last couple of years regards the struggle in getting Showmasters to return a poster I sent them. I say "years", as it literally took three years of lies, broken promises and ignored emails. My shock then that I received a poster tube, without any kind of announcement from Showmasters. I wondered if it was too good to be true, and I wasn't disappointed. Three years waiting for its return. And it's not been signed. You couldn't make it up. Looks like the poster has been thrown around a bit as it was mint when it left me and now it's wrecked around the edges. So basically, I paid out money to have Showmasters hold onto my poster for three years. Smack it about, and not even bother to get it signed. Brilliant. I have emailed them about it, but surprise surprise no reply.

I haven't had a reply since September.

It's bizarre. (And no, not surprised to say I haven't heard anything from them)

The phrase, "good luck" springs to mind. Customer service and Showmasters are not words that work well together in a sentence. Unless you also add the word, horrendous.

Another month on. No replies.

Jason doesn't reply anymore, I now have had a couple of emails from Luke. Been told twice it was being posted, with tracking details to follow. Nothing received, and back to no reply to emails again. Hurrah.

Six more ignored emails later... I get a reply stating it was being posted yesterday and that I'd get the tracking details today. Of course, no further email.

I'd certainly agree with that. In the past though, you kinda expected it and knew that in the end they'd sort it. These days, not so much. Two years and dozens of ignored emails later, this is new (in a two year old way).

Thanks for that. I can't decide whether to take that as a good thing or a bad thing though! Part of me hoped it was just me. As I say, the odd thing is that a couple of years ago I would have called the service flawless. It was then like a click, and boom it went to the wall. My experiences all relate to the send in service - I don't do photos - so it's just weird.

Honestly curious, but am I the only finding that Showmasters customer service has just died? Can't call them, they don't reply to emails. Just bizarre. Sent in items for signings. The ones which have been returned hadn't been signed. It took over a year to get a refund. Another poster, I've been waiting two years for it to be returned. Two years. Constant lies from Jason - on to the very, very rare occasion that he does reply. Hell, they've even sent me a poster which isn't mine and they couldn't care less. It's just bizarre. I'd like to think, and indeed hope, that I'm the only one having problems. Hell I'm annoyed that I have to put this on here but I think I've been plenty patient. Part of me wonders if they'll lock or delete this thread which in a way of course would prove my point.

I bet they would if we started talking about other cons...

Haven't been on here a while. Sadly, the "other" poster isn't better. Far less signatures, and oddly some signatures done twice! Again showing the real care. Alas, still waiting. Still had nothing further from Showmasters. It's weird as my trust was 100%, they'd help me with several multi signed posters over the years - including (with hindsight now) a rather priceless Star Wars poster - but now, having waited since Summer 2019, I find my trust is rather dead. Just bizarre. The fact that SM hasn't even replied on this thread to acknowledge the issues (let alone defend themselves) is somewhat telling.

And no reply. Bad enough that they don't bother about sending me my items, but it's even worse that they clearly don't bother about the other persons item. Trust Showmasters with your items?

In case anyone is curious, it continues. Started to get replies again after a few chases. My tube is posted. I pick it up from the delivery office, open it with excitement to see two posters inside. The first is my Game of Thrones poster. Huzzah. The second, another Game of Thrones poster which doesn't belong to me. You couldn't make this up. I've messaged again asking where my poster is, and hoping to find out who is seemingly missing a poster.