Moderators Showmasters Pre Orders Posted October 30, 2019 Moderators Share Posted October 30, 2019 Hi All pre ordered autographs ordered from last weekends event have no all been packed and will be dropped to the post office tomorrow, they may take 2 days to process them all. Uk orders should be with you by the weekend and outside the UK allow 7 to 10 days for delivery depending on where you are based. Jason G Link to comment Share on other sites More sharing options...
Horus101 Posted December 4, 2019 Share Posted December 4, 2019 (edited) Hi Jason. I contacted you a few times via email and once by Facebook, regarding one of my autographs not being signed in the correct colour as ordered, and it being smudged. Please can you get into contact with me, so we can sort this out. It has now been a month. I honestly do appreciate you are a busy man and it being a busy few weeks. But I really do need this sorted before I think about using this cool service again. - Any help from the moderators will be gratefully accepted! Edited December 4, 2019 by Horus101 Link to comment Share on other sites More sharing options...
Queen_Sindel Posted December 4, 2019 Share Posted December 4, 2019 With this little info there is not much I can do. I need at the very least the e-mail you have been writing from, the number of the order in question and in case multiple autographs were ordered I need info which autograph the issue is with. Link to comment Share on other sites More sharing options...
Horus101 Posted December 4, 2019 Share Posted December 4, 2019 Thank you for replying. I would be happy to send you as much information that I can. I am not able to send PM to you. I get a pop up saying I can only send 0 messages a day. I would prefer not to put my details on a forum anyone can see. Can you send me a message and see if I can reply to it? Or maybe an email? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted December 4, 2019 Share Posted December 4, 2019 We do not have PMs enabled on the forum. I am a volunteer and do not have a SM e-mail. I am not e-mailing from my private e-mail anymore, there have been too many issues in the past. Did you register with the same e-mail address that you used for the correspondence with the store? Link to comment Share on other sites More sharing options...
Horus101 Posted December 4, 2019 Share Posted December 4, 2019 Yes! same email addy! thanks Link to comment Share on other sites More sharing options...
Horus101 Posted December 4, 2019 Share Posted December 4, 2019 Sorry I forget to add the autograph I have an issue with is of Brent Spiner order number 17751893 Link to comment Share on other sites More sharing options...
Queen_Sindel Posted December 6, 2019 Share Posted December 6, 2019 I've let Jason know. However, I am Pretty sure he's at Empire Con in Los Angeles this Weekend. So it may be a few days before he replies. Link to comment Share on other sites More sharing options...
homerj Posted December 28, 2019 Share Posted December 28, 2019 Hi My Bro had an email off Jason saying all outstanding orders would be sent before Christmas. He is still 1 personal item missing and the auto sent from DST is the wrong one. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted December 28, 2019 Share Posted December 28, 2019 Has he tried messaging Jason directly about this? The office is closed until January 6, and I kind of doubt Jason is in. It is way more likely that he sees a direct message from a customer. Link to comment Share on other sites More sharing options...
homerj Posted December 29, 2019 Share Posted December 29, 2019 Yes he has. I'll tell him to wait until after New Year and get back in touch. Link to comment Share on other sites More sharing options...
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