Bing250 Posted August 2, 2016 Share Posted August 2, 2016 (edited) Hi..i had a photo with John booked on saturday pm but sadly he had to cancel. Understandable given what I heard. I just wanted to check that the refund will be automatic? I did go to the desk on Saturday but she did seem a bit hesitant then said it would be automatix. I know might nit hear for a bit as staff nit back in office but just checking that it will be automatic once staff recover and get back to office lol Edited August 3, 2016 by Queen_Sindel title edit to prevent confusion Link to comment Share on other sites More sharing options...
ChrisW Posted August 2, 2016 Share Posted August 2, 2016 I had a Friday one booked with him that I intended to use on Sunday but that got cancelled too. Will all unused photos with him automatically be refunded. Link to comment Share on other sites More sharing options...
homerj Posted August 2, 2016 Share Posted August 2, 2016 Saturdays was not cancelled, I had my photo with him on Saturday. Link to comment Share on other sites More sharing options...
XxXStephXxX Posted August 2, 2016 Share Posted August 2, 2016 Not sure what you mean by Saturday Photoshoot cancelled as John attended his Photoshoot on Saturday and the Beverly Hills shoot. Friday and Sunday were the only cancellations but Sunday Photoshoot tickets could be switched for an autograph. Link to comment Share on other sites More sharing options...
Bing250 Posted August 2, 2016 Author Share Posted August 2, 2016 (edited) Sorry meant Sunday..been a long weekend days are merging lol ohhhh i didnt get told about switching for auto!!! Edited August 2, 2016 by Bing250 Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 3, 2016 Share Posted August 3, 2016 Let me check on this. I was going to say it will be automatic - if there is a General cancellation it normally is - but if changes to autographs were allowed it may be a bit different. Link to comment Share on other sites More sharing options...
Bing250 Posted August 3, 2016 Author Share Posted August 3, 2016 Let me check on this. I was going to say it will be automatic - if there is a General cancellation it normally is - but if changes to autographs were allowed it may be a bit different. Thanks QS but if it chamged to auto myself and my husband were not told. We were kist told he cancelled and to go in queue for Judge as we had tickets for him too. I will wait and see what you find out. Thanks again. Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted August 3, 2016 Showmasters Admin Share Posted August 3, 2016 Hi Anyone who came to the sales desk and enquired about the refund was told they could swap it for vouchers for an autograph, or to email after the event with their name and order number to shop@showmastersevents.com in order to have a refund. This applied to the Friday and Sunday photo shoot tickets, as we offered customers autograph vouchers or to use it on another day (in Sunday's case just vouchers). We apologise for any confusion. Link to comment Share on other sites More sharing options...
Bing250 Posted August 3, 2016 Author Share Posted August 3, 2016 Hi Anyone who came to the sales desk and enquired about the refund was told they could swap it for vouchers for an autograph, or to email after the event with their name and order number to shop@showmastersevents.com in order to have a refund. This applied to the Friday and Sunday photo shoot tickets, as we offered customers autograph vouchers or to use it on another day (in Sunday's case just vouchers). We apologise for any confusion. Hi i wasnt told either. I was told it was going to be automatic. So if I e-mail the shop requesting a refund that will be ok? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 3, 2016 Share Posted August 3, 2016 Hi Anyone who came to the sales desk and enquired about the refund was told they could swap it for vouchers for an autograph, or to email after the event with their name and order number to shop@showmastersevents.com in order to have a refund. This applied to the Friday and Sunday photo shoot tickets, as we offered customers autograph vouchers or to use it on another day (in Sunday's case just vouchers). We apologise for any confusion. Hi i wasnt told either. I was told it was going to be automatic. So if I e-mail the shop requesting a refund that will be ok? Yes, as posted above please E-Mail the store with the Details requested above. Link to comment Share on other sites More sharing options...
Bing250 Posted August 3, 2016 Author Share Posted August 3, 2016 Thanks all 😀 will do Link to comment Share on other sites More sharing options...
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