Jangojohnny

Do you think they'll take notice of us?. Do they read this section?

Actually I could do with with Captain happy again...good idea You've got Kenny Baker. Who else could you want from that film?

No worries, at least she got replaced with Kenny Baker!!! Good one!

He's mocking you!!!!!!!!!!!!!

What does he now do for a living?

Who?

And now she's in Screamers 2. MMMMMMMMMMMM Gina

I kinda get the feeling he's never going to come...

We're trying so hard to get this guest idea noticed!

You're meeting Tim? Cool Did Tim turn up?

It wasn't all awful. In fact I thought most of the show was excellent - apart from the cheesy bit at the end. and that bit at the begining and the middle......I like the bit when it was OVER

Is there a party?

Next Christmas?

The Jenna photo looks like she's on the loo.

Good call

Yes, A woo from me too

I can't believe he's cancelled G Mex

Dolph!

I have met Dolph and although he didnt say much he seems a nice chap! Would be a good addition but prising him away from Marbella may be harder than you think. You sound like good friends.....Do ask him to pop along next time.

Yeah CRICKETS!!!!......?

I'm there tomorrow so I expect he'll finally be there as a surprise

She's very nice Met her at a previous CM and she was very happy to chat about anything and everything (had some choice words to say about the director of the Star Trek:Nemesis film for one thing), no rush and more than happy to have a photo taken - in fact she asked me if I wanted one before I'd got round to asking if it was ok :) Very down to earth (probably from being from London) and a lovely lady (even if, according to IMDB, she's a Spurs fan). She's been to a few SM events now so I don't think she'll be too busy but well worth your time if you have any interest in what she's done. She didn't want to do them last week!!!

Why would they have to prioritise, how many people does it take to sort photos out 50? 100? Surley 1 maybe even 2 or 3 is enough to sort this out, so there was no way any future Collectormania events would be effected? Actually, having dealt with this sort of thing elsewhere, albeit in a different format (i.e. basically, all the crappy, gnarly, end-of-project things that get left, often because they are tedious and time-consuming to deal with), I am more than willing to believe that this is the sort of job which could take several days to deal with. And I thought that Stuart's answer was up to his usual high standard of clear, comprehensible, logical and polite responses. (I would say that from a customer service point of view, Stuart's replies are usually very good to excellent). The simple fact is that given the timetables of multiple shows, and the conflicting demands of different tasks, and the immediately escalating financial or logistical pressures of some tasks (booking flights etc), compared to the "flat" pressure of others (e.g. dispatching photos), the logic was impeccable. And given the current level of resources and conflicting demands, a sincere apology and a promise to get back to tasks such as sending out photos, as soon as time/other demands allowed, was as good as you were going to get, and was well expressed. What wasn't touched upon, by anybody (I don't think) was that given the increased number of SM's commitments, and a number of recent customer service failings - some relatively new (sending out photoshoots, the whole LFCC gold pass goody bags issue), some more historic (complaints about lack of response to phones and e-mail are hardly new this season), some resulting to an extent from extraordinary (and in some areas, tragic) circumstances (another show, in general) - perhaps they are under-resourced to deal with all these additional commitments. I know that by expanding into new areas (geographically and thematically), SM's may not be immediately achieving profitability with all their new ventures, but to expand so significantly without taking on additional resource might be viewed as somewhere between naive and irresponsible, unless of course they were sufficiently over-resourced before. I'm not going to speculate further, as I don't know the whole ins and outs of the situation (plus my employer usually charges handsomely for such advice ), but certainly the impression I have is that SM have expanded ambitiously (which is admirable) but are perhaps currently overstretched and unable to meet their commitments as effectively as they would like. (Which at least is admitted by Stuart, and they say that admitting you have a problem is the biggest step to remedying it ) Oh, and my sympathies and the unfortunate realities of the underlying situation aside, I'd have to say that the retort to "They are aware of your case, and that's the most important thing." of "I'm aware that my bathroom needs a good clean, but that doesn't mean I'm doing anything about it." made me laugh like a drain. Clancy Brown for C13!!.............+ Tim Thomerson

He's getting too old to visit!

Yay Dolph!