Hotel
I must say that the only problem I had with the Hotel Staff was in the Bar area, where even when the bar was 2 thirds empty it took 30 minutes to get served and another 30 minutes to get my food, I then had to accost someone to pay so I could leave! The cleaning staff and reception were fine with me and very polite.
My main issue was food, as one of a minority (although I was talking to someone else with the same issue) I have a wheat intolerance so the cheap food was not much use to me as I can't eat bread or pasta. I ended up eating either junk, or the very expensive hotel food. I also think that the hotel parking is extortionate!
The Hub
I have to thank the crew, they were very helpful and polite, I had a nice relaxed weekend, got all my photos and autographs with no stress (much better than other cons I have been to). The only issue I had was that during the Gold drinks party, I managed to meet no one, despite standing in a group in the same place the whole time. I think too tall has a very good idea, I have been to previous events when there were tables to sit around, and 1 seat was left empty for the guest, it was then guaranteed that you would meet everyone.
I think next time I will be getting a Silver Ticket.