JohnT Posted May 27, 2016 Share Posted May 27, 2016 I'm trying to book tickets for the parties, as i see they are on sale now. But all links leed me to evenbrite website, which states i already have these tickets. I did buy the weekend pass tickets. Is the party included now? Or is this a fault? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 27, 2016 Share Posted May 27, 2016 (edited) Not that I am aware of. I am forwarding this for clarification. EDIT: Weekend tickets do not include the parties. I have reached someone and have been told it sounds like a cache problem, but she can't really see how it happened - me neither. Unfortunately our store software specialists are either at the Sportsmania venue already or travelling there, but she will speak to them tomorrow. Have you ordered your weekend tickets from the e-mail you registered with on the forum? That way I can get your original order checked if everything went right. That's what we can still do tonight. EDIT 2: I took the liberty to get the orders from the e-mail address you used for forum registration checked. You definitely only have weekend tickets on that. I thought maybe a party ticket order slipped in somehow. For now all we can recommend is clear cache and cookies and try again. The problem will be checked out tomorrow. Edited May 27, 2016 by Queen_Sindel Link to comment Share on other sites More sharing options...
JohnT Posted May 28, 2016 Author Share Posted May 28, 2016 Okay, sorry for delay, i just seen your reply. I'll wait until after the bank holiday and try again. Cheers Link to comment Share on other sites More sharing options...
JohnT Posted June 2, 2016 Author Share Posted June 2, 2016 Okay, I've tried a few times and I still cannot buy tickets for any party nights. Evenbrite links state I already have tickets for these events! Is it only me with this problem?? Any help? Other ways to buy them? Cheers Link to comment Share on other sites More sharing options...
Raylenth Posted June 2, 2016 Share Posted June 2, 2016 You might need to contact Eventbrite. they have a contact form https://www.eventbrite.co.uk/contact-us/ if you want to try filling it in and sending it to them. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 2, 2016 Share Posted June 2, 2016 It's still being worked on, sorry. The bank Holiday has pushed everything behind a bit. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 2, 2016 Share Posted June 2, 2016 I've been asked to Forward this: If you could go through the process of clicking "Buy Tickets" on the website, and then scrolling to add to basket, and then tell me at it isn't allowing you to purchase please. Ideally screengrabs would help. This really needs to go to Eventbrite, but they need some more detailed info. Link to comment Share on other sites More sharing options...
JohnT Posted June 2, 2016 Author Share Posted June 2, 2016 Thanks for your help, i'll give it a try. Can tell me, is Eventbrite the only retailer? Is anyone else having this problem? Link to comment Share on other sites More sharing options...
Raylenth Posted June 2, 2016 Share Posted June 2, 2016 Eventbrite is the only official ticket seller for DST. Link to comment Share on other sites More sharing options...
JohnT Posted June 3, 2016 Author Share Posted June 3, 2016 Okay, I have the tickets now. What was happening is: Once the link opens to the Eventbrite site. Its states I already have tickets for this event, no matter which tickets i tried to buy. But when i push the Back button on my phone, it removes that notice, and i can now choose any other tickets i want. Whereas usually, the back button would take me to the previous page or website i was looking at. Problem solved for me. Thanks for help everyone Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 3, 2016 Share Posted June 3, 2016 I will pass this on, thank you. You were the first one to report this problem so far. Link to comment Share on other sites More sharing options...
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