Endless Fighter Posted September 16, 2009 Share Posted September 16, 2009 Hey Jola, or whoever else is here... I have a big fat problem! I was just packing my carry-on stuff, since I'm leaving for London in the morning and now I can't find m registration letter... the one for ET2 is there but the TwiProm is gone. The thing is that I'm renovating my rooms of the house and if the letter is not downstair where it is supposed to be, there is a big chance it's in my room... but everthing in my room is put in boxes... I've been searching for hours *cries* Help? Link to comment Share on other sites More sharing options...
kegan5 Posted September 16, 2009 Share Posted September 16, 2009 (edited) Just so your not left guessing I would assume the process is still the same as a previous similar problem: Hi,. Its now May 22nd and we still havent recieved our registration ticket letter for Better than life, Who do I contact if its not here in the next week?. We are a Gold Ticket customer and it would be very dissapointing if our ticket letter doesn't arrive, because we won't get in without it. A lot of people seem to have had theres very quickly according to the forum, will now await your reply. Thank You. Julie-T Please contact Jola on - info@collectormania.com She'll be able to sort this out for you. If the worst happens and you do not get the letter, please just bring the confirmation email you got when you ordered the tickets from the onilne shop. We are not some evil company that will not let you in because you don't have the exact right piece of paper. There will be a record of your purchase and we will sort it out for you. Do not panic I could be wrong and perhaps things are run differently now, but it might be an idea to print off your email confirmation anyway :) Edited September 16, 2009 by kegan5 Link to comment Share on other sites More sharing options...
CharmedOne Posted September 16, 2009 Share Posted September 16, 2009 I'd say if you can't find it - print off your email confirmation and make sure you have ID and explain the situation when you get there. I'm sure they'll be able to sort it all out - it might just take a little longer without the letter. But someone official on here might be able to tell you more...if anyone is around. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 17, 2009 Share Posted September 17, 2009 Sorry guys, I was out last night and didn't check the forum before falling asleep. What has been posted is correct. If you really can't find the letter anymore print off the e-mail and bring some form of ID. Don't panic, this is not the first registration letter that got lost and I have doubts it will be the last. Link to comment Share on other sites More sharing options...
Jola Posted September 17, 2009 Share Posted September 17, 2009 What QS said.... Having your Reg Ticket Letter just makes dealing with queries easier as everything is filed under your ticket number etc... The Reg Desk Crew will be able to deal with queries, but it may take them a little longer to do so without it. Link to comment Share on other sites More sharing options...
loz007 Posted September 17, 2009 Share Posted September 17, 2009 Hi, dont worry I havn't even recieved my tickets in the post (damn royal mail) so Jola told me aslong as I bring my confirmation email it would be ok! lauren Link to comment Share on other sites More sharing options...
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