thefreckles Posted August 18, 2007 Share Posted August 18, 2007 Hi! Do you take Mastercard as it is not on the options when you click through to 'credit cards' whilst trying to buy a ticket? There are just a few Visa options and Switch. I really, really want to buy a ticket for this! Thanks. Link to comment Share on other sites More sharing options...
thanatos Posted August 18, 2007 Share Posted August 18, 2007 They should do, as they take Mastercard for the other events they do. If you don't get a reply from Massive events on this either email them at eclipse@massiveevents.co.uk or ring them on 01234 752485. Link to comment Share on other sites More sharing options...
thefreckles Posted August 19, 2007 Author Share Posted August 19, 2007 Thanks! Would it be worth trying to phone them on a Sunday do you think? I've already e-mailed but just want to book my ticket right now! Link to comment Share on other sites More sharing options...
King Steve Posted August 19, 2007 Share Posted August 19, 2007 (edited) There seems to be quite a few problems with customers buying from the shop. I feel that the shop payment system needs updating or they should find a different shopping system. Edited August 19, 2007 by King Steve Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted August 19, 2007 Showmasters Admin Share Posted August 19, 2007 Hi! Do you take Mastercard as it is not on the options when you click through to 'credit cards' whilst trying to buy a ticket? There are just a few Visa options and Switch. I really, really want to buy a ticket for this! Thanks. Hi there, Sorry about the problem you are having! :-( I will have a look at updating some of the information on the shop in the next few days and see if we can get some of these problems ironed out. In the meantime, if you just put down that your card is a VISA, even though it is not, that will not matter since we manually process the orders and the card machine will recognise what type of card you have without us needing to tell it. Just add your phone number somewhere on the order and if there are any problems then I can give you a call. Anyway, that should solve your probelm for now and enable you to book! Mark Link to comment Share on other sites More sharing options...
thefreckles Posted August 19, 2007 Author Share Posted August 19, 2007 (edited) Thank you! All booked now (and the hotel too). Yay! I think I forgot to add my surname on the billing address (only entered the first initial of it) but it's the same as the one on the card I used to pay for it. Am really excited about this already! Thanks! Hi there, Sorry about the problem you are having! :-( I will have a look at updating some of the information on the shop in the next few days and see if we can get some of these problems ironed out. In the meantime, if you just put down that your card is a VISA, even though it is not, that will not matter since we manually process the orders and the card machine will recognise what type of card you have without us needing to tell it. Just add your phone number somewhere on the order and if there are any problems then I can give you a call. Anyway, that should solve your probelm for now and enable you to book! Mark Edited August 19, 2007 by thefreckles Link to comment Share on other sites More sharing options...
King Steve Posted August 19, 2007 Share Posted August 19, 2007 Got to say that even though a few of us are having problems with the shop, that Showmasters have responded in a professional manner unlike a few other major event organisers I won't mention on here. Glad to see they are listening to constructive criticism, even if it isn't always good, to try and make everything easier and better for everyone involved. Well done! Link to comment Share on other sites More sharing options...
lynn35 Posted August 19, 2007 Share Posted August 19, 2007 Got to say that even though a few of us are having problems with the shop, that Showmasters have responded in a professional manner unlike a few other major event organisers I won't mention on here. Glad to see they are listening to constructive criticism, even if it isn't always good, to try and make everything easier and better for everyone involved. Well done! i have to agree. i was worried about my order going through so i phoned up showmasters to explain the problem i'd had ordering. they were very friendly trying to put my mind at ease, assuring me that if there were any problems it will be sorted out ... so thanx for that. really not the service im used to Link to comment Share on other sites More sharing options...
babygurl1853 Posted August 31, 2007 Share Posted August 31, 2007 I'm trying to pay on my Maestro card....But it doesnt have a start date. Link to comment Share on other sites More sharing options...
Jola Posted August 31, 2007 Share Posted August 31, 2007 I'm trying to pay on my Maestro card....But it doesnt have a start date. Then on the shop select another type of card - eg Visa, and it may help get the order through. As it's been said in other threads, the shop doesn't process your order, we have to do it manually. The shop only holds your order so to speak, so if there are any problems we will contact you. Link to comment Share on other sites More sharing options...
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