i'm sorry to hear that Krystal Skull had some problems at the event.
as far as i'm aware we did inform everyone who was wearing an autographica badge or wristband that after 1 they could get in free, obviously this i cannot guarantee as i was not the only one on the desk but i'm pretty sure we did.
as there were two events running together there were a few people who came back to us with queries, mostly those who paid to get into the wrong event and again as far as i'm aware everyones problems were sorted out.
we try our best to give out all the information available to us but unfortunatly we are unaware when the guests go for their lunch or breaks. but please, in the future come back and talk to us as we're there to help with any problems that you have and if we don't have the answer we generally know a person who does.