indio Posted October 11, 2014 Share Posted October 11, 2014 hello, ive not attended a showmasters event since october 2011, however, since then i have used the pre-order shop many times. i would just like to say a big thankyou to the wonderful 5 star service that joyce gives me everytime when using the pre-order shop. much appreciated. 2 Link to comment Share on other sites More sharing options...
Sebulba Posted October 11, 2014 Share Posted October 11, 2014 Totally agree, thank you Joyce! Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted October 11, 2014 Moderators Share Posted October 11, 2014 Completely agree, as always thanks Joyce!!! Link to comment Share on other sites More sharing options...
dodef Posted October 20, 2014 Share Posted October 20, 2014 Agreed, Joyce is most helpful! Would be great to get notification when the items from a show have been dispatched somewhere on the forum though. Not an individual one just something simple like all items from winter lfcc have been shipped or something along those lines. Link to comment Share on other sites More sharing options...
Tolkienerd Posted October 21, 2014 Share Posted October 21, 2014 Has anyone used the send-in service before? I've tried e-mailing them on a couple of occasions but never got a response. How was your item handled? Was the autograph placement where you wanted it? Did they reuse your packing materials to return it? How long after the event did it take to return your item? How long did it take for your item to be returned in the event of the guest cancelling? How long for a refund in the same circumstance? I'm very fond of my items and am nervous of them somehow getting damaged in the process. Link to comment Share on other sites More sharing options...
dodef Posted October 21, 2014 Share Posted October 21, 2014 I sent my poster to the winter London show for carrie fisher to sign. Got a card through the door today and I think it must be for the poster will update this thread tomorrow mate :) 1 Link to comment Share on other sites More sharing options...
dodef Posted October 22, 2014 Share Posted October 22, 2014 As promised Collected my poster today, shipped back in the same tube with the bit of plastic pipe that I had the poster inside. Top tip there as it protects the poster if any damage occurs in the post. Both sigs on the poster exactly where I has requested and in the colour I requested. Poster is in the exact same condition as when posted. Great service and amazingly quick return!!! Thank you Joyce!!!! One very happy customer here :) 1 Link to comment Share on other sites More sharing options...
Tolkienerd Posted October 22, 2014 Share Posted October 22, 2014 Thanks for the report... it does help alleviate my concerns :) Link to comment Share on other sites More sharing options...
dodef Posted October 22, 2014 Share Posted October 22, 2014 Not a prob mate, I was the exact same lol Link to comment Share on other sites More sharing options...
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