PancakeMonkey Posted September 10, 2011 Share Posted September 10, 2011 Sorry just a quick question. I have ordered tickets last night, but the money has not gone out from my account yet. When should I expect that? I hope it's gone through okay, I'm pretty sure my details were correct. I did doublecheck. I just am worrying a little as I don't want not be able to get the tickets I want. Should I email info@collectormania.com? Sorry I worry a lot guys. Link to comment Share on other sites More sharing options...
Moderators DavidB Posted September 10, 2011 Moderators Share Posted September 10, 2011 The orders are processed manually so you can just wait and check again in a few days You'll be contacted if there's any issues. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 10, 2011 Share Posted September 10, 2011 It's like David has said. All ticket orders are processed manually, and you may have noticed that a certain announcement has created quite a lot of interest. So there is a lot of orders to process. If there is a problem you will be contacted and given some time to reply before your order is being cancelled. You will not lose your tickets without warning. Link to comment Share on other sites More sharing options...
PancakeMonkey Posted September 10, 2011 Author Share Posted September 10, 2011 (edited) It's like David has said. All ticket orders are processed manually, and you may have noticed that a certain announcement has created quite a lot of interest. So there is a lot of orders to process. If there is a problem you will be contacted and given some time to reply before your order is being cancelled. You will not lose your tickets without warning. Thanks for letting me know! :) Just worried as the website said that you may not be notified if your payment details are wrong. Hopefully it'll be updated in the next day or so. And yes I agree, I am one of those people who bought tickets last night due to a certain announcement. <3 Edited September 10, 2011 by PancakeMonkey Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 10, 2011 Share Posted September 10, 2011 The fine print on the website is a precautionary meassure in case the contact attempt should be missed for someone one day, don't worry. I'm not 100 percent sure about UK laws, but not putting this in fine print could probably mean all kind of trouble should it happen one day. Link to comment Share on other sites More sharing options...
red8886 Posted September 10, 2011 Share Posted September 10, 2011 Can i ask a quick question as well. i placed two seperate orders yesterday a couple of hours apart. i recieved a confirmation email for the first one but nothing for the second. Is there likely just a delay due to the volume that were probably sent yesterday? Just asking in case i need to resend the order Link to comment Share on other sites More sharing options...
adriangill Posted September 10, 2011 Share Posted September 10, 2011 Can i ask a quick question as well. i placed two seperate orders yesterday a couple of hours apart. i recieved a confirmation email for the first one but nothing for the second. Is there likely just a delay due to the volume that were probably sent yesterday? Just asking in case i need to resend the order It's possible there is a delay, there was one when I placed my order the other night. Did you order using a online shop account? If so then you can check to see if the order is there - log in, select 'My Account' and then 'My Orders'. Every order you have placed for that account is listed, and viewable. Link to comment Share on other sites More sharing options...
red8886 Posted September 10, 2011 Share Posted September 10, 2011 (edited) Thanks for that - must have had brain freeze that i didn't think to do that. Must have been a glitch in my end they are all still sitting in my basket. putting it through now thanks again Ahh i think i maybe didn't ticket terms and conditions with my excitement lol Edited September 10, 2011 by red8886 Link to comment Share on other sites More sharing options...
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