swan Posted January 26, 2011 Share Posted January 26, 2011 Just contacted the Park Inn, because my credit card statement shows nothing has been taken out despite giving them my details last week. They confirmed it hasn't been actioned, but they still had my credit card details on thier screen, which is a bit disconcerting. Remains to be seen if it gets taken this time. Link to comment Share on other sites More sharing options...
QueenVee Posted January 26, 2011 Share Posted January 26, 2011 Just contacted the Park Inn, because my credit card statement shows nothing has been taken out despite giving them my details last week. They confirmed it hasn't been actioned, but they still had my credit card details on thier screen, which is a bit disconcerting. Remains to be seen if it gets taken this time. It took me two attempts for them to actually reserve my room. The first time they took all my credit card details & then I rang up and they had no evidence of me ringing before... oh well. I'll see what Friday brings when I pay my balance. Link to comment Share on other sites More sharing options...
fanggirl Posted January 27, 2011 Share Posted January 27, 2011 I called them again today to pay for the room (5th attempt!!) and the friendly gentleman told me that they will automatically take out the payment at the end of the month and it should show on my statement around the 31st. All he took was my name and he knew the room was for Bitten 2! This is the 4th lot of different information I have been given and I really hope this friendly guy was right, because I don't want to get angry with him!!! Is it weird to hope that I'm £116 down in my account very soon?!? that's what they told me would happen when I booked my room in August last year! Link to comment Share on other sites More sharing options...
EdwardDiggory Posted January 27, 2011 Share Posted January 27, 2011 I called them again today to pay for the room (5th attempt!!) and the friendly gentleman told me that they will automatically take out the payment at the end of the month and it should show on my statement around the 31st. All he took was my name and he knew the room was for Bitten 2! This is the 4th lot of different information I have been given and I really hope this friendly guy was right, because I don't want to get angry with him!!! Is it weird to hope that I'm £116 down in my account very soon?!? that's what they told me would happen when I booked my room in August last year! I wasn't sure whether I had to make the payment by the end of January, or if they will take the payment out automatically. The last thing I want was to lose the room. Link to comment Share on other sites More sharing options...
ericsdonor Posted January 28, 2011 Share Posted January 28, 2011 Ok so the payment transaction has appeared on my credit card statement but still no confirmation email, has anyone else had the same or should I chase up the email??!! Cheers Link to comment Share on other sites More sharing options...
Nixster Posted January 28, 2011 Share Posted January 28, 2011 My money's not come out yet and still no e-mail. Link to comment Share on other sites More sharing options...
jcangel Posted January 29, 2011 Share Posted January 29, 2011 I don't think their email system is working. I phoned to check about my room because I had not received conformation and the guy I spoke to said that it was showing up on their system as the email was delivered. I had asked for the email to be sent to me (as i paid) and to my friend as the booking is in her name. Neither email arrived. I asked for them to be sent again, after checking my booking was ok, and once again neither of us has had the message. Link to comment Share on other sites More sharing options...
QueenVee Posted January 31, 2011 Share Posted January 31, 2011 I rang the other day to pay the final balance & got told all the payments were being worked through today so i'll give it a few days for it to appear... dont want to lose my room. Link to comment Share on other sites More sharing options...
EdwardDiggory Posted February 1, 2011 Share Posted February 1, 2011 Called them again just (attempt 6) and the lady said she just took the payment. I was on hold for a minute! She said it went through and will be posting my receipt! We shall see in a few days!!! I think next time I'm making a journey to the hotel to pay in person with cash..... Hehe! Link to comment Share on other sites More sharing options...
QueenVee Posted February 1, 2011 Share Posted February 1, 2011 Has anyone else been told that the payment was coming out automatically on Monday ? Mine hasn't shown up on my bank yet. Link to comment Share on other sites More sharing options...
jcangel Posted February 2, 2011 Share Posted February 2, 2011 I just got my confirmation email from the Park Inn. To be fair I did have to email them to ask where it was, but I did finally get one. Link to comment Share on other sites More sharing options...
EdwardDiggory Posted February 2, 2011 Share Posted February 2, 2011 They finally took the payment out today. My sister and I were soooo pleased we did a silly dance!!! Link to comment Share on other sites More sharing options...
QueenVee Posted February 2, 2011 Share Posted February 2, 2011 Nothing for me yet :/ Link to comment Share on other sites More sharing options...
Nixster Posted February 2, 2011 Share Posted February 2, 2011 Nothing for me either - will ring tomorrow night if it's still not here. Link to comment Share on other sites More sharing options...
QueenVee Posted February 3, 2011 Share Posted February 3, 2011 Nothing gone out of my bank either & im guessing it wouldn't take nearly 5 days to come out. Going to give them a ring now... Link to comment Share on other sites More sharing options...
jcangel Posted February 3, 2011 Share Posted February 3, 2011 I should add that the charge has not appeared on my statement yet either, but I do have an email confirmation telling me it's all OK. Link to comment Share on other sites More sharing options...
tazmac25 Posted February 3, 2011 Share Posted February 3, 2011 Spoke to Park Inn today Whoever was dealing with it has been away and is now back !!! Payments are being taken today Still some rooms available See you all there xx Taz Link to comment Share on other sites More sharing options...
QueenVee Posted February 3, 2011 Share Posted February 3, 2011 (edited) I got told that payments are being taken out alphabetically & that is why it's taking so long. They also said I would me mailed a receipt so we shall see... Edited February 5, 2011 by Queen Vee Link to comment Share on other sites More sharing options...
QueenVee Posted February 7, 2011 Share Posted February 7, 2011 Still nothing been taken out yet Link to comment Share on other sites More sharing options...
Nixster Posted February 7, 2011 Share Posted February 7, 2011 Money came out 2 weeks after contacting them, still no e-mail or receipt, will contact them in the week Link to comment Share on other sites More sharing options...
jcangel Posted February 7, 2011 Share Posted February 7, 2011 The money has now been taken out of my account. I guess they must be processing them now. Link to comment Share on other sites More sharing options...
QueenVee Posted February 7, 2011 Share Posted February 7, 2011 Ive rang twice since Friday 31st now & got told it will definitely be coming out but im just worried that I might loose my room ! Link to comment Share on other sites More sharing options...
ericsdonor Posted February 8, 2011 Share Posted February 8, 2011 I emailed them Saturday lunchtime and the confirmation email was in my inbox on Monday morning when I got to work!!!!! Link to comment Share on other sites More sharing options...
Nixster Posted February 9, 2011 Share Posted February 9, 2011 Oh My God! Apparently my confirmation letter went out on the post on the 3rd Feb - I asked for an e-mail confirmation not letter to start with. And apparently this bloke that I spoke too has not had anyone from here ringing to enquire about any issues. I've now asked AGAIN for another confirmation e-mail he said he would send it right out. Just checked - nothing yet. Link to comment Share on other sites More sharing options...
jcangel Posted February 9, 2011 Share Posted February 9, 2011 if it's any help I finally got my confirmation by emailing them (as the phone calls didn't help). I used the following address: reservations.northampton@rezidorparkinn.com Hopefully you won't need it though. Link to comment Share on other sites More sharing options...
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