CelticRob Posted July 12, 2009 Share Posted July 12, 2009 Jason said "all photo ops will be refunded as soon as posable" when Ray cancelled, but Jessalyn's been cancelled for 2.5 weeks and there's no mention of when refunds will be given for her... Could have done with that money in the bank for next week ya know Link to comment Share on other sites More sharing options...
Kyle Beech Posted July 12, 2009 Share Posted July 12, 2009 My Jessalyn wasnt even taken for when my order went through so i would check your statement Link to comment Share on other sites More sharing options...
Jola Posted July 12, 2009 Share Posted July 12, 2009 Kirstie has been away on holiday for the past week and has only just returned. I'm sure once she's caught up with everything as posted in other threads, she'll do the refunds asap Link to comment Share on other sites More sharing options...
CelticRob Posted July 23, 2009 Author Share Posted July 23, 2009 Hopefully now that LFCC is over Kirstie will now do the refunds for jessalyn and ray Link to comment Share on other sites More sharing options...
Lenatalia Posted July 23, 2009 Share Posted July 23, 2009 Well I know my Ray Park order was processed as I received the tickets days before he cancelled. Can't wait for those needed pennies back. =P Link to comment Share on other sites More sharing options...
Lenatalia Posted August 5, 2009 Share Posted August 5, 2009 Has anyone got their refund yet? Link to comment Share on other sites More sharing options...
Jola Posted August 5, 2009 Share Posted August 5, 2009 If you haven't had your refund, you'll need to email Showmasters on info@showmastersonline.com with the order number of your purchase. They'll have the paperwork now so will be able to deal with it. Link to comment Share on other sites More sharing options...
CelticRob Posted August 6, 2009 Author Share Posted August 6, 2009 Has anyone got their refund yet? Maybe rather than having their customers wonder or chase up refunds, showmasters should have checked the orders for jessalyn/ray (there weren't many) and phoned people up to get their card details so a refund could be issued? That would be an example of good customer relations...proactively dealing with the situation! Link to comment Share on other sites More sharing options...
Jola Posted August 7, 2009 Share Posted August 7, 2009 Has anyone got their refund yet? Maybe rather than having their customers wonder or chase up refunds, showmasters should have checked the orders for jessalyn/ray (there weren't many) and phoned people up to get their card details so a refund could be issued? That would be an example of good customer relations...proactively dealing with the situation! Yes, granted that's the way the refunds are usually done. However, Showmasters have to go through the paperwork manually which is extremely time consuming (trust me, I know - done enough of them myself in the past to pull out the ones that were needed!). Couple that with a change over in staff for the online shop and things have been delayed. Hence, it's easier for those that may not have had their refund to email them directly so it can be looked into. Link to comment Share on other sites More sharing options...
CelticRob Posted August 11, 2009 Author Share Posted August 11, 2009 Has anyone got their refund yet? Maybe rather than having their customers wonder or chase up refunds, showmasters should have checked the orders for jessalyn/ray (there weren't many) and phoned people up to get their card details so a refund could be issued? That would be an example of good customer relations...proactively dealing with the situation! Yes, granted that's the way the refunds are usually done. However, Showmasters have to go through the paperwork manually which is extremely time consuming (trust me, I know - done enough of them myself in the past to pull out the ones that were needed!). Couple that with a change over in staff for the online shop and things have been delayed. Hence, it's easier for those that may not have had their refund to email them directly so it can be looked into. I know Jola when I had contact with you in the past that you processed refunds pretty quick. I did email on the 28th of July. Phoned up on 29th of July and provided order # and card details. Come 4th August I check with my bank and no refund was done. Ok fair enough, so I phoned up again on the 4th and gave the same details. It's now the 11th of August and the refund still isn't there. Should I give it another week and see if showmasters will remember to do it and if not maybe phone up a 3rd time? 3rd time lucky eh Link to comment Share on other sites More sharing options...
CelticRob Posted August 13, 2009 Author Share Posted August 13, 2009 My jessalyn refund is now done! I can now spend it on 2 brian krause tickets. Link to comment Share on other sites More sharing options...
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