Got there 8ish and queued, twice I saw someone push in further down the queue, slightly p*ssed at that but let it go.
When we got in we were sent to another queue for the virtual tickets, this was a shambles of a queue as people did not know where the end was as they were mixing with people from another queue from the other door. Settled into new queue and collected ticket 250something.
Got to see him just after 11. got a 30 second chat with him and a lovely signed in blood signature (red marker pen I provided).
I think all the people who were luck enough like me to get something have nothing to complain about, OK so I have no photo, dedication or get to spent a large amount of time talking to him, but at least I got a autograph.
As a suggestion that maybe SM could try next year, put a sign out for one queuing area, lock it down so people cannot push in. Also they could try and be giving tickets out early as people arrive and join the queue outside. First come first served.