Marky242 Posted June 10, 2011 Share Posted June 10, 2011 I've tried to order 3 weekend tickets online but when I get to the final screen it has a button to say I've read and accepted the terms & conditions but it wont let me tick it?? I then just tried clicking place order and it started processing and then the screen just hung. My tickets are still sitting in my cart but I dont want to go through it all again in case I end up getting 6 tickets!!! If anyone can help it would be much appreciated - I don't recall having this difficulty when I ordered my tickets last year. Cheers! Link to comment Share on other sites More sharing options...
adriangill Posted June 10, 2011 Share Posted June 10, 2011 Try re-entering the County details of your address. Link to comment Share on other sites More sharing options...
Rockstar6662 Posted June 10, 2011 Share Posted June 10, 2011 Only issue I had was with the issue number box which has been covered elsewhere. Didn't have a problem with ticking the terms and conditions box. Sometimes I think you can have problems with a form if the page hasnt fully loaded, don't know if that's something to check but can't suggest anything else assuming you've filled in all fields correctly. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 10, 2011 Share Posted June 10, 2011 That does definitely sound like the county problem. That field wasn't there last year, and if you just ordered now after a year that makes sense. Link to comment Share on other sites More sharing options...
Marky242 Posted June 10, 2011 Author Share Posted June 10, 2011 I went back to the store and logged in to check and the county (Fife) is already included. I tried editing my billing address but there is no county included (even though when you look at the billing address Fife is listed???) I even added in a new delivery address and filled all the fields out and its exactly the same as my billing address? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 10, 2011 Share Posted June 10, 2011 When you are on step 2 click on "change address" for your billing address. Is the county field then filed in for the new screen? There should be a county field on this screen and this needs to be filed in. You have marked "use billing address as shipping address"? I've just tried a mock order and everything is fine for me. But when I click on change address I do have the county field already filed in. Link to comment Share on other sites More sharing options...
Marky242 Posted June 10, 2011 Author Share Posted June 10, 2011 When I click on the check out button it goes from step 1 to step 3 add credit card details. I've went in and checked my address and Fife is included (as I said I even went and entered a new shipping address and it comes out EXACTLY the same as my billing address) I have also just tried it without logging in so that it would force me to put all my details in again - I get to the terms and conditions bit and it wont let me click the box same as before??? I buy loads online and have never had this difficulty before!! Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 10, 2011 Share Posted June 10, 2011 Okay, I just re-checked... I had step 2 active because I had two shipping addresses, sorry. I've tried again and still I am getting to the last screen fine (with jumping over step 2), I can tick the box. The last idea I have is delete cookies and cache or maybe try another browser. Link to comment Share on other sites More sharing options...
Marky242 Posted June 10, 2011 Author Share Posted June 10, 2011 I'm going to leave it until I get home and see if thats any better. Thanks for your help! Link to comment Share on other sites More sharing options...
adriangill Posted June 10, 2011 Share Posted June 10, 2011 I'm going to leave it until I get home and see if thats any better. Thanks for your help! If you are able to (and willing to), feel free to e-mail (address in profile) me a few screenshots so that I can have a look. Just in case you are missing something obvious, as in a can't see the wood for the trees type thing - a condition that I frequently suffer from The screen that shows the billing address info, the screen where you edit the billing address, and the screen where you add a new shipping address. Link to comment Share on other sites More sharing options...
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