I'm sorry to say it but in some ways JCB does a great job such as, from what I saw, at the Harvest, she did do alot to help BUT I personally work in a very difficult environment where I am quite often given a lot of grief, I've been threatened and assaulted more than once and have had more than one death threat BUT I have never ever been rude to a person, these people are not paying me in any way, shape or form but I believe that everyone deserves to be respected, you can have all the money in the world but manners are far more important.
She may have a difficult and stressful job and she may bring all these actors to us but if public relations are not her strong point maybe she should take a back seat and stick to what she's best at.