My experience was mixed. Every single one of the Photoshoot pit bosses I spoke to over the weekend were incredibly nice, helpful and accommodating, I cannot fault them, and in the Carrie Ann Moss photoshoot, one crew member even found me a chair when it was clear she was going to be late to the shoot (Carrie Ann was incredibly nice when she did arrive however). All of them eased the stress of the day, and made us feel welcome and respected.
There are some negatives however. On Saturday, the Extra Help queue and the Main Queue were released together, when extra help are supposed to go five minutes before. If nothing else this allows us to get clear of the crazy runners for VQTs that seem to have become a feature of LFCC in recent years sadly, even if it doesn't allow us enough time to get upstairs for VQTs ourselves (I'm okay with that, I took the decision to stick to photos and enjoy the con without standing in the longest lines this year anyway, and I have waited downstairs whilst my carer went for them in previous years). The result was we had Extra Help coming from the left, crossing a throng of running con-goers from the right. I pointed this out to security that it was incredibly dangerous and could result in life-changing injury, and received an offensive gesture behind my back which I did not see, but which my Carer did as we moved off. I have 3 separate spine conditions, the only visible evidence of which is a stick and a limp. Someone knocks me off my feet at full tilt, I won't be getting up without a paramedic. We wisely went up the middle aisle towards the back as the runners went for the stairs.
In one photo queue we had a DP holder that very pointedly moved to sit cross-legged in front of the Extra Help queue that he had clearly seen the Pit Boss organise, and then acted like a petulant child when told to go stand behind us. I get he's paid a premium, but he was being asked to let a grand total of half a dozen people go first and clear the area before it got crazy. Sadly, there will always be a few ignorant people who believe money can excuse them from having manners. Even with extra help, I have invested in DPs in the past as well, but even then, there have been people with greater need than I (in my opinion) whom I have happily said "after you" to.
Seating, sadly, is a problem at most conventions, and what seating there is on fold up plastic chairs with no support, which is presumably what the venue can provide. There isn't an easy way round it, mostly for H&S reasons, but yes, it would be very nice to be able to have even just a normal conference chair with a full back to sit on every once in a while (we are considering bringing our own next year). We had to beg, borrow, and steal seats where we could, and once this met with some very terse words from a crewmember.
All that said, as above, I had lots of positive experiences with crew this weekend, I do believe the good very much outweighs the bad.
I had a great time overall, but the security needs training properly, the VQT system definitely needs an overhaul, and pit bosses need the authority to deal with anyone being offensive in their line.