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So Jason G promised he will refund on Sat 5th Feb 2022 and send back the send-in LP cover at least. We agreed to wave the cost of the lost posters if done....but 5 days later and the promise has been forgotten. Sadly 10 months since we originally paid we are now forced to take further action. We have today reported this to Met Police Anti-Fraud. Crime reference number: NFRC220205013795 And sadly will have to look at small claims court next. Just so dissapointing they would treat us like this. If they lost the postes you would think they would offer us replacement signed photos for those who did attend at the very least rather than just keep our money and the LP cover they found...but no such luck. Much easier to block us on Facebook and ignore our emails hoping we would go away I guess. PS. After sharing the police report with Showmasters they have now refunded everything . So 10 months after the purchase and 3 months of constant email chasing led to a refund... But most of the sent in items are gone for good.

Fair point. However why would sellers they have at events be weirdly considered competitors and not partners? Also if you purchase from these sellers at Showmasters events surely they carry some liability as a sale platform (much like eBay or Amazon would) and therefore discussion should be allowed...or at the very least a list of those they work with provided. If their mods are anything like their FB ones than they really need to update policies as "punishment" for complaints for example when custumers are unhappy just leads to mistrust and less custum. It's just sad that fans can't help eachother find reliable sources of autographs because of outdated rules is all I'm saying.

Well done. We are still fighting. They are now suddenly claiming they never received 4 items when we have tracking and proof of receipt. It has just taken 10 months and more than 20 emails for them to come back with this. We will persevere. :) Shame we are all reduced to chasing and having to fight for our money back. Would have prefered to be able to trust this company.

Well that is unfortunate. Shomasters have failed to deliver again and again on both pre- orders and items from previous events with no refunds but we can't even talk about sellers they work with that might actually provide a better service and deliver as per contractual obligation... Pretty sure that breaches UK competition laws. But then this is a company that will block custumers on Facebook if they complain so why not here too. Very dissapointing. PS. Actually I find this very bizzare. I was told no one from Showmasters reads these forums when I wrote about missing pre- orders and refunds...but now they do if we list companies they work with and can recommend? So which one is it please- they read the forum or not? Rather confusing.

Hi all, I searched but could not find a list of verified autograph sellers that visit these events or who have legit online businesses? Buying blind to pay Beckett and discover its a fake is not great so any avalible 2021- 2022 list or recommendations (outside Showmasters' own shop who have been quite difficult to deal with as of late with no refunds and missing items) would be very appreciated. Cheers all!

If you do ...get a photo and don't send in anything you will miss. We are still waIting on items from the last two dates send in last May. Very hard to get a refund too so if you end up using PayPal make sure you open a case withing 3 months of purchase. If you complain on Facebook they will block you.

I have a similar problem. I bought two signed photos last summer but not directly from the website, I used their EBay shop instead so could open a case. Chased them publicly on Facebook and got the items a month late...as a result however they blocked me on Facebook! According to Trustpilot this is a standard if extremly unethical practice with Showmasters. Stupidly at the same time I bought these I put in pre- orders for July that then got moved to November. It did not occur to me that I should open a PayPal case as you can only do so 3 months from the purchase date so ...now that we never got our 5 sent-in items back or 3 of the autographs and Showmasters are not responding...well we are thinking police anti- fraud and small claims court as no other choise after more than half of year of problems. Has anyone reversed a debit card charge successfully with the bank when PayPal was used please?

Update: we still have 5 items and 3 signitures missing although we did get another 3 refunded after multiple emails. However were extremely sad to discover that Shomasters have some very unethical practices: 1. As you can only open a PayPal case within 3 months they will keep you waiting so as to avoid this. 2. If you complain on Facebook they will block you from commenting and sending messages. Looking at Trustpilot this seems to be a standard practice with them. It is however extremly unethical and silencing complaints is not good buisness at all. What next? Block my partner, my family and my friends too? As we will keep chasing for our items and money back. Guess they are focusing on the Feb 2022 event and dont want to deal with the issues from 2021. Its just extremely dissapointing to see a company we have spent thousands of pounds with over many years behave in this horrible way. PS. We are now told 10 months after we have had proof of delivery that 4 of our items supposedly never arrived. One wonders then how were they going to roll over one of them as they were offering a month ago? Too late to raise a request with Royal Mail of course (80 days from posting) plus their tracking shows proof of delivery.... So the £45 we paid for the actual items is just gone. We also sadly have reason to believe that they might delete this topic to silence the complaint here as well.

Cheers natedammit. We still have not received neither items nor money back. We keep chasing as you suggested but no responce. If nothing by the end of Jan will just have to report to the police and go to small claims court. What a horrible shame they have decided to treat loyal custumers like this. I would advice everyone against sending in items based on our experience.

So it has been about a month since the show.... And we are regreting spending the equivalent to a half a month's salary on what we thought was a proffesional and courteous company. We' ve really enjoyed Showmasters' previous events so we thought it's safe to purchase in May for a Nov event despite the pandemic. So we send in multiple items on pre- order, stupidly some were original posters, vintage comic and an original LP cover. From 4 orders the two small ones for Jo Martin from Sep have indeed arrived. Thank you for these! Signed for mind and not special delivery as paid in our order. Everything else( Alice Cooper, Ben Browder, Veronica Cartwright, Tom Skerritt, Robbie Coltrane, Nick Frost, Ernie Hudson- orders 1716 and 1795 )...missing. One item (Ben Browder vintage comic, meant to be a Christmas gift for a Covid ward doctor friend who has had a very tough couple of years) was actually sent out and has now been stuck in the post for 9 days with no update. Now I understand you work with volunteers and the post is experiencing difficulties because of covid....but you are a business at the end of the day and you have our money. We have followed your instructions and send the no roll over email asking for refunds as we certainly do not plan on purchasing any pre- orders again. And since Alice Cooper cancelled as early as October then why no refund still in December please? To top this we just discovered PayPal no longer allows us to open cases for the orders you have not sent out wich is very disconcerting. If you do not return our items, they get lost or you don't refund our only option is to report to the bank and met anti-fraud, which we really don't want to do as you have given us some great moments in the past. So please don't tells us off when we ask for information in emails but refund our money and send us our items back. We think this is only fair. Thank you. PS. Funny enough we had a problem posting on here with the word refund in the topic. Once that was removed the topic went trough.

So it has been about a month since the show.... And we are regreting spending the equivalent to a half a month's salary on what we thought was a proffesional and courteous company. We' ve really enjoyed Showmasters' previous events so we thought it's safe to purchase in May for a Nov event despite the pandemic. So we send in multiple items on pre- order, stupidly some were original posters, vintage comic and an original LP cover. From 4 orders the two small ones for Jo Martin from Sep have indeed arrived. Thank you for these! Signed for mind and not special delivery as paid in our order. Everything else( Alice Cooper, Ben Browder, Veronica Cartwright, Tom Skerritt, Robbie Coltrane, Nick Frost, Ernie Hudson)...missing. One item (Ben Browder vintage comic, meant to be a Christmas gift for a Covid ward doctor friend who has had a very tough couple of years) was actually sent out and has now been stuck in the post for 9 days with no update. Now I understand you work with volunteers and the post is experiencing difficulties because of covid....but you are a business at the end of the day and you have our money. We have followed your instructions and send the no roll over email asking for refunds as we certainly do not plan on purchasing any pre- orders again. And since Alice Cooper cancelled as early as October then why no refund still in December please? To top this we just discovered PayPal no longer allows us to open cases for the orders you have not sent out wich is very disconcerting. If you do not return our items, they get lost or you don't refund our only option is to report to the bank and met anti-fraud, which we really don't want to do as you have given us some great moments in the past. So please don't tells us off when we ask for information in emails but refund our money and send us our items back. We think this is only fair. Thank you.

Honestly I have my doubts there will be refunds. It's a lot of money for us so we really don't want a voucher. If Showmasters do not honour refunds who can we report to? I'm assuming the Retail Ombudsman does not cover events....

Thanks again all, I've been checking but still no Nick Frost, Robbie Coltrane, Ernie Hudson or Ben Browder sadly...

Ta all. Any idea when do they usually upload the rest of the guests please? Again aware it's not usual circumstances but hate to miss it..

Hi all, With some of us with asthma and on immunosurpressants it would be great if the pre-orders can feature more stars this year please. I'd love to be able to send an item/ select a photo for the following people to sign without having to risk attending this year: Nick Frost, Robbie Coltrane, Ernie Hudson and Ben Browder. Cheers for considering this request!