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InsO

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Grip (2/23)

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  1. Cheers natedammit. We still have not received neither items nor money back. We keep chasing as you suggested but no responce. If nothing by the end of Jan will just have to report to the police and go to small claims court. What a horrible shame they have decided to treat loyal custumers like this. I would advice everyone against sending in items based on our experience.
  2. So it has been about a month since the show.... And we are regreting spending the equivalent to a half a month's salary on what we thought was a proffesional and courteous company. We' ve really enjoyed Showmasters' previous events so we thought it's safe to purchase in May for a Nov event despite the pandemic. So we send in multiple items on pre- order, stupidly some were original posters, vintage comic and an original LP cover. From 4 orders the two small ones for Jo Martin from Sep have indeed arrived. Thank you for these! Signed for mind and not special delivery as paid in our order. Everything else( Alice Cooper, Ben Browder, Veronica Cartwright, Tom Skerritt, Robbie Coltrane, Nick Frost, Ernie Hudson- orders 1716 and 1795 )...missing. One item (Ben Browder vintage comic, meant to be a Christmas gift for a Covid ward doctor friend who has had a very tough couple of years) was actually sent out and has now been stuck in the post for 9 days with no update. Now I understand you work with volunteers and the post is experiencing difficulties because of covid....but you are a business at the end of the day and you have our money. We have followed your instructions and send the no roll over email asking for refunds as we certainly do not plan on purchasing any pre- orders again. And since Alice Cooper cancelled as early as October then why no refund still in December please? To top this we just discovered PayPal no longer allows us to open cases for the orders you have not sent out wich is very disconcerting. If you do not return our items, they get lost or you don't refund our only option is to report to the bank and met anti-fraud, which we really don't want to do as you have given us some great moments in the past. So please don't tells us off when we ask for information in emails but refund our money and send us our items back. We think this is only fair. Thank you. PS. Funny enough we had a problem posting on here with the word refund in the topic. Once that was removed the topic went trough.
  3. So it has been about a month since the show.... And we are regreting spending the equivalent to a half a month's salary on what we thought was a proffesional and courteous company. We' ve really enjoyed Showmasters' previous events so we thought it's safe to purchase in May for a Nov event despite the pandemic. So we send in multiple items on pre- order, stupidly some were original posters, vintage comic and an original LP cover. From 4 orders the two small ones for Jo Martin from Sep have indeed arrived. Thank you for these! Signed for mind and not special delivery as paid in our order. Everything else( Alice Cooper, Ben Browder, Veronica Cartwright, Tom Skerritt, Robbie Coltrane, Nick Frost, Ernie Hudson)...missing. One item (Ben Browder vintage comic, meant to be a Christmas gift for a Covid ward doctor friend who has had a very tough couple of years) was actually sent out and has now been stuck in the post for 9 days with no update. Now I understand you work with volunteers and the post is experiencing difficulties because of covid....but you are a business at the end of the day and you have our money. We have followed your instructions and send the no roll over email asking for refunds as we certainly do not plan on purchasing any pre- orders again. And since Alice Cooper cancelled as early as October then why no refund still in December please? To top this we just discovered PayPal no longer allows us to open cases for the orders you have not sent out wich is very disconcerting. If you do not return our items, they get lost or you don't refund our only option is to report to the bank and met anti-fraud, which we really don't want to do as you have given us some great moments in the past. So please don't tells us off when we ask for information in emails but refund our money and send us our items back. We think this is only fair. Thank you.
  4. Honestly I have my doubts there will be refunds. It's a lot of money for us so we really don't want a voucher. If Showmasters do not honour refunds who can we report to? I'm assuming the Retail Ombudsman does not cover events....
  5. Thanks again all, I've been checking but still no Nick Frost, Robbie Coltrane, Ernie Hudson or Ben Browder sadly...
  6. Ta all. Any idea when do they usually upload the rest of the guests please? Again aware it's not usual circumstances but hate to miss it..
  7. Hi all, With some of us with asthma and on immunosurpressants it would be great if the pre-orders can feature more stars this year please. I'd love to be able to send an item/ select a photo for the following people to sign without having to risk attending this year: Nick Frost, Robbie Coltrane, Ernie Hudson and Ben Browder. Cheers for considering this request!
  8. I'm writing this under the rain from the queue outside. And no not my first queue of the day either. You stay for 20 min for dimond passes only to be told ...no you need to go outside and sit in the rain. Not ok...especially when there is an empty dry hall on entry.
  9. Guess now its a bit too late but Jodie Whittaker and Peter Capaldi please.
  10. Oh yes Simon Pegg, Billie Piper and Catherine Tate would be amazing! Now stick Peter Capaldi, Michelle Gomez and Jodie Whittaker on there and I'd be chuffed. Any chance Capaldi n Whittaker can be invited for the new winter one at least pretty please?
  11. Thank you all. Yes something shorthand :)
  12. Hi all, When will the dimond passes be avaliabile to collect this week? Also my partner walks with a cane, will he be able to go through without waiting in line please? Do we need to apply for smth beforehand? Thank you.
  13. So what are the genuine chances Capaldi willl actually come two years in a row?
  14. Awh too bad...but Capaldi/Tenant would at least be amazing with emphasis on the Capaldi :) And of course my original suggestion - Michelle Gomez and Jodie Whittaker. Bill Nighy, Bill Murray and Diana Rigg would be pretty awesome if they do cons at all too.
  15. Gillian Andreson and Peter Capaldi/David Tenant(as lots of us didn't manage to get to them last year please)
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