Louisemarie80

Terrible today. None of the helpers knew where to pick up diamond passes apart from saying by a big inflatable shark in which it wasn't. Came through two entrances to be escorted to another and then the diamond pass was by the west entrance we went through first. To pay £231 for dolphs diamond pass and to be treated like this is disgusting!!

As for saying to use a voucher for him to sign at another venue is not acceptable for us as we have to pay to travel again as you don't have a venue by me so we would be out of pocket again by paying to travel there which isn't our fault.

My boyfriend has just called to tell me this as I brought him the pass as a gift. He can't use the voucher as I prepaid for all of the autographs. As I paid £135 in cash it's only fair to reimburse us £25 in cash. This is very disappointing to the fans who paid and have only found that out today.

Hi. I have a diamond pass for Robert England and photo with mjf. I only have e-tickets but saw some have a nice pass for Roberts diamond how come I havnt been sent one??

Ralph Macchio photo shoot on Saturday is way too late. We have brought early entry tickets but this now means hanging about until 4.00pm. Really not good when we've got to wait for the photo after and then a long travel home. Disappointing!!