lazydazy

I had a great day on Saturday only ruined by one thing-standing in the queue at the enquiry desk for an hour (with a bad knee I might add) to try & get a refund on a Benedict talk ticket. I was told by 2 crew members "yes no problem you`ll get a refund" so queued for an hour only to be told no absolutely not! Its not like you couldn`t have resold the ticket I`m sure. PLEASE ensure that your crew know the rules in future-a cross guest with a very sore knee could have been avoided.