Pre-order Refunds and Lost items

[InsO]

So it has been about a month since the show.... And we are regreting spending the equivalent to a half a month's salary on what we thought was a proffesional and courteous company. We' ve really enjoyed Showmasters' previous events so we thought it's safe to purchase in May for a Nov event despite the pandemic.

So we send in multiple items on pre- order, stupidly some were original posters, vintage comic and an original LP cover.

From 4 orders the two small ones for Jo Martin from Sep have indeed arrived. Thank you for these! Signed for mind and not special delivery as paid in our order.

Everything else( Alice Cooper, Ben Browder, Veronica Cartwright, Tom Skerritt, Robbie Coltrane, Nick Frost, Ernie Hudson)...missing. One item (Ben Browder vintage comic, meant to be a Christmas gift for a Covid ward doctor friend who has had a very tough couple of years) was actually sent out and has now been stuck in the post for 9 days with no update.

Now I understand you work with volunteers and the post is experiencing difficulties because of covid....but you are a business at the end of the day and you have our money. We have followed your instructions and send the no roll over email asking for refunds as we certainly do not plan on purchasing any pre- orders again. And since Alice Cooper cancelled as early as October then why no refund still in December please?

To top this we just discovered PayPal no longer allows us to open cases for the orders you have not sent out wich is very disconcerting. If you do not return our items, they get lost or you don't refund our only option is to report to the bank and met anti-fraud, which we really don't want to do as you have given us some great moments in the past.

So please don't tells us off when we ask for information in emails but refund our money and send us our items back. We think this is only fair. Thank you.