Jonjon

Why would there need to be separate rules? It's quite simple really...……………. a guest cancels, you are therefore entitled to a refund. I think that's more than reasonable if you ask me, but they cant do that can they?

I don't see how that would solve the problem quite frankly. Hotels sell out, choices become very limited and can get VERY expensive, especially at this time of year, travel isn't as discounted at short notice as advanced fares. Shoots and packages sell out with very popular guests, so don't see how this solves the problem. Great plan btw. Each to their own I suppose. LOL

I totally get that and don't need you to explain the policy to me thankyou, as I do understand it. The point I was making is I think it's unfair for showmasters to deny refunds when guests cancel and I feel you should be entitled to a full refund (including you entrance fee) under these circumstances. Lets say you book a shoot for 3 guests and 2 cancel...………………. At this point in time, many I would imagine would possibly consider not to make the trip (especially if its a long way) so this is the point I am making...…………….why should they deny a refund, because I think that's wrong and just a way of getting money out of you? I just think it could have been handled slightly more fairly, don't you?

Noticed some of you have said your refund has come through automatically, nothing in my inbox yet. Any idea when the cancellation was announced? Would you e-mail them on e-mail listed above to be on safe side, or just wait?

Personally, I think if a guest cancels, then you should be entitled to your refund AND your entrance fee as well. Not being funny, but I would imagine there are a lot of people like me who have planned their trip SPECIFICALLY to meet certain guests, then they cancel, so why should we have to pay out over £50 for an entrance fee for guests that are no longer going to be there? I think that's totally wrong and will be taking this up with showmasters personally.