Gold Pass problems

[goldmister]

Hi guys

So Friday they were saying pickup passes until 8pm
I managed to get there at 7.45 and was turned away by security saying “they’ve packed up already. Come back in the morning”

Came back in the morning. Security said “you’re too late. Gold passes should go in earlier”
One guy said “I’ll check” at which point one of the show masters crew said yes come through and get them here.

This afternoon. About 2.30 security said they’re closing that entrance for gold members and we’d have to walk round with everybody else and “join the queue” 

Complained to Alasdair at the pick up point who said “I don’t think that’s right. I’ll look into it but if it’s the same tomorrow complain by email”

It’s not a great weekend so far. Never had this issue before but genuinely nobody seems to know what’s going on and it looks like the entrance benefits for Gold are worthless. Yes I’m grumpy so having a whinge, but can’t say I’m happy.

anyone else had a similar experience?