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Using refund voucher in eventbrite


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Hi, I'm trying to use a DST refund voucher which is valid until 12 November 2023 for £15 to offset the cost of my entry ticket for LFCC for next month. But when I put the code in on the eventbrite promo code field it says "Sorry that code is invalid". Am I doing something wrong?

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I'd say to enter the code here to check the balance, if it's still saying it's not valid and won't let you put it into the shop you need to email Showmasters to have it reissued

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25 minutes ago, Raylenth said:

I'd say to enter the code here to check the balance, if it's still saying it's not valid and won't let you put it into the shop you need to email Showmasters to have it reissued

By here you mean on the forum?

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30 minutes ago, robmoriarty said:

No gift card found. Well that's silly, is less than a year old!

Definitely email them.  I have seen other people say before that their vouchers didn't work and SM reissued them.

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Having the same trouble, I have a DST Voucher tried to use it in the shop and it says Invalid, Emailed SM but as usual Nothing heard and guess what.. with the Cancelations I am getting Vouchers.... I use to Back SM, But Sadly No more. They have become greedy and don't give a T... to their loyal customers. I can see this could be my last year supporting them. Very P*** Poor, 

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26 minutes ago, kittkarr said:

Also my £55 dst entry voucher says invalid, I’ve emailed and no reply either :( 

They usually do get back to people but not necessarily quickly.  I'd say leave it a few days and email again.

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