Legolassie Malfoy Posted July 31, 2019 Share Posted July 31, 2019 Hi. I couldn't find a topic suitable so setting this up. I was wondering if anyone could help me. I had a shoot with Tom Felton on the Sunday of LFCC. Because of the crowds and the heat and rush to get my coach and I didn't check the photo properly until I got home. I then spotted a large darker coloured line running down the centre of the photograph. I might be able to fix it digitally but was wondering is there any way of fixing the original print or getting another print. Thank you. (The line looks more noticeable in person). Link to comment Share on other sites More sharing options...
Wrong Name Posted July 31, 2019 Share Posted July 31, 2019 As long as it's not on the original pic, and just on the print (I imagine it will be just the print), you should be able to buy the digital version when they go up (could be a few weeks) and order another print yourself. https://showmasters.photoshelter.com 1 Link to comment Share on other sites More sharing options...
Legolassie Malfoy Posted July 31, 2019 Author Share Posted July 31, 2019 9 minutes ago, Wrong Name said: As long as it's not on the original pic, and just on the print (I imagine it will be just the print), you should be able to buy the digital version when they go up (could be a few weeks) and order another print yourself. https://showmasters.photoshelter.com Thank you. I'm not 100% sure if it was on the original raw photo on the camera. Hopefully not so I can get another. Just can't believe I didn't check it there and then. Link to comment Share on other sites More sharing options...
kings1 Posted July 31, 2019 Share Posted July 31, 2019 Pretty sure it’ll just be the print, but if it’s the actual raw file it looks pretty photoshopable. Link to comment Share on other sites More sharing options...
Chris1970 Posted July 31, 2019 Share Posted July 31, 2019 (edited) Yes, I agree. I am pretty sure it is the print. I had something similar at a photo on the Friday with Karen David. It turned out to be that they had to change the colour cartridge thingy in the machine. Had to take the photo again and that fixed it. Edited July 31, 2019 by Chris1970 Link to comment Share on other sites More sharing options...
CelticRob Posted August 1, 2019 Share Posted August 1, 2019 (edited) :) Edited November 15, 2022 by CelticRob Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 1, 2019 Share Posted August 1, 2019 And this is exactly why Crew asks you to check your photo, just like your Change when buying Autographs. Of Course in a rush something may be overlooked, that goes both for the attendee having to run for a Coach and the Crew working a busy session. I very much doubt SM would send out another print though. It's not like they have that set of Printers in use in the Office daily. You can try asking for the digital file, but that will likely mean a few weeks' wait until they uploaded everything. 1 Link to comment Share on other sites More sharing options...
extremeladders Posted August 1, 2019 Share Posted August 1, 2019 I had a line like that on my photo with Jason Isaacs, I showed it to a crew member straight away and was allowed to retake the photo. I was told at the time it was the printer that caused it Link to comment Share on other sites More sharing options...
Legolassie Malfoy Posted August 12, 2019 Author Share Posted August 12, 2019 Thank you all for your feedback. Really appreciate it. Thankfully the digital version on the online gallery is fine so I'll email to request that as the printed copy is unsatisfactory. Link to comment Share on other sites More sharing options...
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