Captainwwe2017 Posted August 14, 2018 Share Posted August 14, 2018 Hi guys, I have still not recieved my refund for the Fred Ottman autograph purchased via shop. Contacted them numerous times with all the details and have not had the refund or much contact back from the shop. I am attending the Sheffield event this weekend is there anybody there i could talk to or just exchange the money for like a photoshoot or something?? Link to comment Share on other sites More sharing options...
Knitty Fred Posted August 14, 2018 Share Posted August 14, 2018 4 minutes ago, Captainwwe2017 said: Hi guys, I have still not recieved my refund for the Fred Ottman autograph purchased via shop. Contacted them numerous times with all the details and have not had the refund or much contact back from the shop. I am attending the Sheffield event this weekend is there anybody there i could talk to or just exchange the money for like a photoshoot or something?? Do you mean you used the preorder service for your autograph? Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted August 14, 2018 Author Share Posted August 14, 2018 Yes , apologies should of been a little clearer with that. Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted August 14, 2018 Author Share Posted August 14, 2018 I even directly messaged to the forum section and I didn't recieve anything about it back so I have tried various avenues. Just thinking if it was possible to use the refund amount at the sales desk on Saturday would that not be easier as a solution?? :-) Link to comment Share on other sites More sharing options...
Raylenth Posted August 14, 2018 Share Posted August 14, 2018 (edited) The pre order service is not run by Showmasters directly so the people at the event can't help you or swap it I'm afraid, as they don't handle the orders/money for the pre order auto's. Jason G will get back to you but he's been busy sending the LFCC orders out and dealing with the next 2 events. Edited August 14, 2018 by Raylenth Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted August 14, 2018 Author Share Posted August 14, 2018 Ok, thanks Raylenth appreciate the answer. Will await a response from Jason. Link to comment Share on other sites More sharing options...
Knitty Fred Posted August 14, 2018 Share Posted August 14, 2018 3 minutes ago, Captainwwe2017 said: Ok, thanks Raylenth appreciate the answer. Will await a response from Jason. What Raylenth said as beat me to it :-) 1 Link to comment Share on other sites More sharing options...
Raylenth Posted August 14, 2018 Share Posted August 14, 2018 1 minute ago, Captainwwe2017 said: Ok, thanks Raylenth appreciate the answer. Will await a response from Jason. Unfortunately the pre orders refunds have to be manually done so aren't as quick as the Showmasters refunds. I'd suggest letting this weekends event get out of the way first then chasing him again maybe a week after - that should give him time to get back in the office after the event. 1 Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted August 14, 2018 Author Share Posted August 14, 2018 Yeah no worries, I will do. Thanks to you both :-) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 15, 2018 Share Posted August 15, 2018 12 hours ago, Captainwwe2017 said: I even directly messaged to the forum section and I didn't recieve anything about it back so I have tried various avenues. Just thinking if it was possible to use the refund amount at the sales desk on Saturday would that not be easier as a solution?? :-) Translation please? Direct Messages are turned off on the Forum. Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted August 15, 2018 Author Share Posted August 15, 2018 No worries Queen Sindel, I meant DM's to Showmasters under the Contact us option I sent perhaps 2 messages. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 15, 2018 Share Posted August 15, 2018 Okay, that is not generally called DM. Hence my confusion. They would only have told you to contact the preoders People directly anyway. 1 Link to comment Share on other sites More sharing options...
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