robmoriarty Posted August 24, 2018 Share Posted August 24, 2018 (edited) 11 minutes ago, Raylenth said: There's enquiries@destinationstartrek.com Seems to be a bit of confusion on FB. Some are emailing and being offered a refund if they upgrade to a group photo from two individuals, others are being told they can't - seems to slightly differ depending on whether they are emailing shop@ or the one you suggest @Raylenth. Is it possible to get clarification from someone on exactly which address to use and what the policy is regarding such upgrades - too much inconsistency it seems from what many are saying. Edited August 24, 2018 by robmoriarty Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 25, 2018 Share Posted August 25, 2018 All upgrade questions need to go to the shop and the shop address only. They have the final say on any ticket questions. That's all the mods have been advised of, sorry. I have no information that the address has been discontinued. Link to comment Share on other sites More sharing options...
BenUK1989 Posted August 25, 2018 Share Posted August 25, 2018 12 hours ago, Queen_Sindel said: All upgrade questions need to go to the shop and the shop address only. They have the final say on any ticket questions. That's all the mods have been advised of, sorry. I have no information that the address has been discontinued. Received an email an hour ago from the shop address telling me to email the enquiries@destinationstartrek.com instead regarding this matter Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 26, 2018 Share Posted August 26, 2018 17 hours ago, BenUK1989 said: Received an email an hour ago from the shop address telling me to email the enquiries@destinationstartrek.com instead regarding this matter Unfortunately that is the first thing I hear - I will try to get clarification. I was specifically told all upgrade questions need to go through the shop. Link to comment Share on other sites More sharing options...
brooketessmacherfan Posted September 11, 2018 Share Posted September 11, 2018 Photo booked! My dad is very jealous Link to comment Share on other sites More sharing options...
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