lucykemp21 Posted July 30, 2018 Share Posted July 30, 2018 Has anyone had their Edward James Olmos refunds yet? I didn't even get a cancellation email like I have had for other guests. however, my friend got his Val kilmer refund already and he cancelled after Edward.... Should I email them? Link to comment Share on other sites More sharing options...
Knitty Fred Posted July 30, 2018 Share Posted July 30, 2018 9 minutes ago, lucykemp21 said: Has anyone had their Edward James Olmos refunds yet? I didn't even get a cancellation email like I have had for other guests. however, my friend got his Val kilmer refund already and he cancelled after Edward.... Should I email them? I would give it a bit longer as it depends on the banking system as well. It does also need to be borne in mind that everyone has been at the venue for the greater part of the past week and there will still be the breaking down/emptying of the venue going on today and possibly tomorrow so staff may not necessarily be back in until Wednesday (or possibly tomorrow) to handle everything. Link to comment Share on other sites More sharing options...
lucykemp21 Posted July 30, 2018 Author Share Posted July 30, 2018 Thanks for the reply. I just assumed it was EventBrite that did it. I have had all the other BSG guests refunds within 3-5 days. It's just a bit weird I never even got a cancellation email this time but like I said, the Val Kilmer cancellation was last minute and he's been refunded already. I'll give it a day or two, then I'll email. Link to comment Share on other sites More sharing options...
Raylenth Posted July 30, 2018 Share Posted July 30, 2018 1 minute ago, lucykemp21 said: Thanks for the reply. I just assumed it was EventBrite that did it. I have had all the other BSG guests refunds within 3-5 days. It's just a bit weird I never even got a cancellation email this time but like I said, the Val Kilmer cancellation was last minute and he's been refunded already. I'll give it a day or two, then I'll email. there have been issues with Eventibrite, a few people never got emails 1 Link to comment Share on other sites More sharing options...
scifisteve Posted July 30, 2018 Share Posted July 30, 2018 Probably get done when they get back, they will also have to do the James Callis cancelled Sunday shoot as well Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 30, 2018 Share Posted July 30, 2018 The way it goes is as follows - sorry, quick rundown: SM instruct Eventbrite to refund. Eventbrite issue refund. Attendee gets e-mail. Money is in account a few days later. I can confirm that minus Peter Mayhew (because of the option to have tickets carry over to the Spring show) and James Callis because that happened at the show (I think Paige Turco Sunday was cancelled too) refunds have been instructed. However, during the Megan Fox refunds an issue with the refund amount turned up for several people. Due to that Eventbrite have had to slightly change their refund procedures, making them more time consuming as expected. 1 Link to comment Share on other sites More sharing options...
robmoriarty Posted July 30, 2018 Share Posted July 30, 2018 To be fair to SM/EB, my refunds have been pretty swift even with the late cancellations/reported refund errors. This is the last one I'm waiting for. Link to comment Share on other sites More sharing options...
Kirstie stark Posted July 30, 2018 Share Posted July 30, 2018 2 hours ago, Queen_Sindel said: The way it goes is as follows - sorry, quick rundown: SM instruct Eventbrite to refund. Eventbrite issue refund. Attendee gets e-mail. Money is in account a few days later. I can confirm that minus Peter Mayhew (because of the option to have tickets carry over to the Spring show) and James Callis because that happened at the show (I think Paige Turco Sunday was cancelled too) refunds have been instructed. However, during the Megan Fox refunds an issue with the refund amount turned up for several people. Due to that Eventbrite have had to slightly change their refund procedures, making them more time consuming as expected. If we have not received a cancellation email what should we do. I am also waiting for a refund for this and have not heard but others are saying they have had refunds already. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 30, 2018 Share Posted July 30, 2018 2 minutes ago, Kirstie stark said: If we have not received a cancellation email what should we do. I am also waiting for a refund for this and have not heard but others are saying they have had refunds already. What refund are you waiting on please? A lot of the recent cancellations are still being worked on. The only completed ones I can definitely confirm are Megan Fox and Mary McDonnell. Link to comment Share on other sites More sharing options...
Kirstie stark Posted July 30, 2018 Share Posted July 30, 2018 1 minute ago, Queen_Sindel said: What refund are you waiting on please? A lot of the recent cancellations are still being worked on. The only completed ones I can definitely confirm are Megan Fox and Mary McDonnell. Edward James Olmos Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 30, 2018 Share Posted July 30, 2018 Then just wait please. There is no indication his refunds have all been completed. I will try to get an update when the office people are back in. Link to comment Share on other sites More sharing options...
johnhuk Posted July 30, 2018 Share Posted July 30, 2018 Who do I contact as I've not had anything back for my Mary McDonnell photo shoot yet? Thanks Link to comment Share on other sites More sharing options...
Raylenth Posted July 30, 2018 Share Posted July 30, 2018 1 hour ago, johnhuk said: Who do I contact as I've not had anything back for my Mary McDonnell photo shoot yet? Thanks Email shop@showmastersevents.com with your order number but remember as Queen said they aren't going to be back in the office for a couple days as they will be clearing down. Link to comment Share on other sites More sharing options...
johnhuk Posted July 30, 2018 Share Posted July 30, 2018 Yup, got that, thanks for the email address. Link to comment Share on other sites More sharing options...
john1980 Posted July 30, 2018 Share Posted July 30, 2018 I got my Val refund but not EJO yet and I'm pretty sure they cancelled the same day Link to comment Share on other sites More sharing options...
gascon95 Posted July 30, 2018 Share Posted July 30, 2018 Also waiting for my Edward James Olmos refund, no cancellation email received either. I also have to send you an email for the Peter Mayhew refund :) Link to comment Share on other sites More sharing options...
XIII Posted July 31, 2018 Share Posted July 31, 2018 Just had the refund email about EJO, shouldnt be much longer for everyone i guess Link to comment Share on other sites More sharing options...
robmoriarty Posted July 31, 2018 Share Posted July 31, 2018 Just now, XIII said: Just had the refund email about EJO, shouldnt be much longer for everyone i guess me too. Link to comment Share on other sites More sharing options...
Khalessi Kate Posted July 31, 2018 Share Posted July 31, 2018 Not even had an email for Val refund anyone else waiting for that? Link to comment Share on other sites More sharing options...
Ravogd Posted July 31, 2018 Share Posted July 31, 2018 12 minutes ago, Khalessi Kate said: Not even had an email for Val refund anyone else waiting for that? I got my email yesterday. I’m sure it’s just time. It can take a while. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 31, 2018 Share Posted July 31, 2018 Do not e-mail the shop please. All refunds but Peter Mayhew, Paige and Sunday James Callis are with Eventbrite. If you have not geard about Megan Fox or Mary refunds - and only then please - e-mail assistance @ eventbrite.com (without spaces). All other refunds are still being processed. Link to comment Share on other sites More sharing options...
gascon95 Posted July 31, 2018 Share Posted July 31, 2018 Yup, I just received today the email for the refund. Now it's just a matter of time for both Eventbrite and my bank to make the transaction effective. Link to comment Share on other sites More sharing options...
andrewrolar Posted August 1, 2018 Share Posted August 1, 2018 i got my Megan refund the day after my email arrived , and as my Edward email arrived yesterday , I'm hopeful of receiving it today or tomorrow Just my Sam Neil green screen and Paige Turco (sun) to go , after that Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 1, 2018 Share Posted August 1, 2018 All refunds but Fred Ottman and Sam Neill Green Screen have been processed now, and these 2 are being worked on. If you had not had an e-mail I'd give it til Friday and then please contact the e-mail address I provided. Link to comment Share on other sites More sharing options...
amandajane7775 Posted August 2, 2018 Share Posted August 2, 2018 20 hours ago, Queen_Sindel said: All refunds but Fred Ottman and Sam Neill Green Screen have been processed now, and these 2 are being worked on. If you had not had an e-mail I'd give it til Friday and then please contact the e-mail address I provided. I email the address you posted above about my Megan refund and they have responded saying: "Hello Amanda, I'm sorry for any confusion here, but hopefully I can clarify. Eventbrite is an online software tool that organisers all over the world can use to sell tickets to their events. We are a self-service tool, meaning the organiser sets up their entire event page and executes all of the event management through our service. This means we can't provide additional details about your refund, but you can reach out to the organiser directly by following the directions in this Help Centre article." Please can anyone advise me of what to do now? Link to comment Share on other sites More sharing options...
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