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LFACC Pre-Orders have started shipping!

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4 hours ago, Bullseye33 said:

Can someone please confirm that I am emailing the correct address regarding my outstanding 2017 LF&CC order? - not sure whether it would have changed in recent months.

I have been emailing preorders@showmastersevents.com on a regular basis, but haven't received a reply since May...

 

 

If you don't end up getting a reply through E-Mail then why not just ring them up? You might get a better response.

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6 hours ago, Sassy1988 said:

 

If you don't end up getting a reply through E-Mail then why not just ring them up? You might get a better response.

The office does not deal with pre-orders, it's a separate team. They will only tell him to e-mail in.

I've been told his e-mail has now been replied to.

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Well I did indeed receive an email reply from Jason on the 13th September regarding the outstanding 2017 LF&CC items, in which he said the issue would be resolved in around 10 days time.

Needless to say this date came and went with no further email correspondence and nothing received through the mail either.

To give him the benefit of the doubt, I waited for four weeks until the 11th October before chasing him by email yet again. No reply as of yet and still nothing through the mail.

And so the saga continues...

 

 

 

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I'm a bit shocked by this! I have used the pre order system in the past and continue to do so - my biggest issue with them is the lack of answers to emails. I have been trying since beginning of October - not nearly as long as you have. Hope you get your items soon and it all gets sorted.

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Completely agree with you regarding the lack of replies to most emails - one is perfectly entitled to chase when a pre-order is months overdue...

Believe it or not I have emailed about the outstanding 2017 LF&CC pre-order on the 5th October, 16th October, 18th October, 31st October, 13th November, 29th November and 13th December (all 2017).

In 2018 I have emailed on 24th January, 13th February, 22nd February, 12th March, 24th April, 9th May, 29th May, 15th June, 9th July, 20th August, 13th September and 11th October.

I have continued to use the Showmasters pre-order service for other events (mainly because the guest list includes names you don't see elsewhere). All other orders were received promptly - my 2018 LF&CC in under a month.

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Another four months have gone by since my previous post in this forum, so I thought I would post again regarding my long overdue 2017 LF&CC pre-order...

Despite several encouraging emails from Jason in the run-up to Christmas and the weeks that followed, all has gone quiet again, and a promised delivery has still yet to make it to my front door.

And so the saga continues...Anybody else out there still waiting for anything from the 2017 or 2018 LF&CC events?

 

 

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Messages don't seem to be being answered unfortunately : (

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Another couple of months have gone by since my last post in this forum, and needless to say I am still awaiting my last 2 items from 2017 LF&CC pre-order, including one send in item that I haven't seen since July 2017. Jason occasionally replies to say that he has it in a "safe place" but I am still awaiting its return.

This has to be the worst standard of customer service that I have ever experienced. Months and months go by without anything happening. Anybody else out there still awaiting the return or fulfilment of an outstanding order? We are probably well past the point at which some kind of legal action should have been considered...

 

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I am genuinely not sure what is going on. I will try to chase this up. Really sorry. Unfortunately I am not in the UK, so I can't even say I'd go and bug him in Person.

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