Queen_Sindel Posted October 4, 2017 Author Share Posted October 4, 2017 I have dropped Jason a line again. odonkovm your request was added. Count, what exactly are you missing? But can I ask you to stop this discussion now? Those of you who have been around longer know that the mods have to close threads if the discussion reaches this level. And I really want to keep this one open. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 4, 2017 Author Share Posted October 4, 2017 Okay, from Jason. Can anyone who reads this today please e-mail in again? If you e-mail in before tomorrow morning Jason will get back to you tomorrow with an e-mail and/or refund. Link to comment Share on other sites More sharing options...
Count Fooku Posted October 4, 2017 Share Posted October 4, 2017 Thanks for the update, I have sent an email as requested. I have to say I've been on this forum as long as most people and have seen pretty pretty out of line discussions on here, but I don't feel this was one of them. I'm afraid the sums of money involved with things like this are too much to be able to take the relaxed view I might have done at one time. I do appreciate this is a forum run and paid for by Showmasters and you have a difficult course to steer here, but when people have paid large sums of money out and have received no product in return and aren't receiving an appropriate level of service, I think it's right they should be able to voice that. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 5, 2017 Author Share Posted October 5, 2017 Of course I understand people want what they paid for. So would I. But once someone threatens legal proceedings a certain path of communication has to be followed. Posting on a message board is not one of the acceptable paths. It's the same in a lot of companies. A soon as the words "lawyer" or "legal action" are mentioned you have to drop everything and direct them to the legal department/otherwise responsible person. Link to comment Share on other sites More sharing options...
Count Fooku Posted October 5, 2017 Share Posted October 5, 2017 To be fair I didn’t threaten legal proceedings I said that was ultimately option that could be pursued, but that hopefully common sense would prevail. In this case that is exactly what has happened, I recieved a response from Jason and have advised him of my preferred option so from my perspective, assuming that is acted upon, I consider the matter closed. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 5, 2017 Author Share Posted October 5, 2017 This topic has over 20 hidden replies already, and it has actually passed the point where it normally would be closed. So a warning was needed. You've been on here long enough that you know I let the sensible posts stand and take care of the rants only as long as I can. Link to comment Share on other sites More sharing options...
Guild_Navigator Posted October 8, 2017 Share Posted October 8, 2017 I am also still waiting for a pre-order autograph and have emailed twice and received no reply. I am not really bothered by the wait, just want to know if it has been sent out yet or not. Any help would be appreciated. Thanks. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 8, 2017 Author Share Posted October 8, 2017 As stated above, I need the confirmation your e-mail address on the forum is the one the order was placed from. Also please let me know what is missing. I do not have any access to the ordering systems and can't look this up myself. Link to comment Share on other sites More sharing options...
Spacecadet is here Posted October 8, 2017 Share Posted October 8, 2017 I sent Showmasters an Email on Saturday Regarding my 12 orders.. Jason got back to me in the Afternoon saying he had sent a lot of orders Today (Sat) and we should get them within the next few days... Hope this Helps Link to comment Share on other sites More sharing options...
Guild_Navigator Posted October 8, 2017 Share Posted October 8, 2017 Yes, my email is the one used for the forum and it was one autograph from Terence Stamp. Hopefully it has been posted yesterday. Thanks. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 9, 2017 Author Share Posted October 9, 2017 19 hours ago, Guild_Navigator said: Yes, my email is the one used for the forum and it was one autograph from Terence Stamp. Hopefully it has been posted yesterday. Thanks. I'm afraid I have been told there is no order in the system with the e-mail you used on the forum, or under the name which is part of the e-mail you registered with. Can you please double check? Link to comment Share on other sites More sharing options...
Guild_Navigator Posted October 10, 2017 Share Posted October 10, 2017 I have the order confirmation email. From the same address that I registered here with. I can forward it, if you can give me an address to forward it to please. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 10, 2017 Author Share Posted October 10, 2017 This is seriously weird. Give me a minute, I'll drop you a line. Please reply to this e-mail. Link to comment Share on other sites More sharing options...
Dle1877 Posted October 10, 2017 Share Posted October 10, 2017 Still no reply to my emails. So frustrating as it has gone on for so long. Why can't anyone help? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 10, 2017 Author Share Posted October 10, 2017 26 minutes ago, Dle1877 said: Still no reply to my emails. So frustrating as it has gone on for so long. Why can't anyone help? Okay, for everyone. I am a volunteer. I am not in the SM office. I'm not even in the same country. I do not have access to the store system. I have been chasing this up for weeks for everyone who has posted. Are statements like "why can't anyone help?" really necessary? This is pretty rude considering what I've been doing so far! 1 Link to comment Share on other sites More sharing options...
Guild_Navigator Posted October 11, 2017 Share Posted October 11, 2017 I have now received an email from Jason. Thank you QS for your help. It is certainly appreciated. Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted October 11, 2017 Share Posted October 11, 2017 Hi guys come on QS has been very helpful so far. Appreciate the effort you have put in especially regarding my orders I received Bournemouth yesterday and Glasgow today. I'm now only 2 outstanding orders from LFCC left. Link to comment Share on other sites More sharing options...
natedammit Posted October 12, 2017 Share Posted October 12, 2017 1 Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted October 21, 2017 Share Posted October 21, 2017 Hi QS, I have tried to send you an e-mail with regards to my outstanding orders from LFCC did you receive it??? I still have two items to be delivered and have spoken to Jason around 3 weeks ago. is there any chance you can give him a nudge when you possibly can??? I have sent emails to follow up and had no reply afterwards. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 21, 2017 Author Share Posted October 21, 2017 Yes I have and yes I did. Seems my reply to you is in limbo somewhere. Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted October 21, 2017 Share Posted October 21, 2017 I will re-check my emails but don't remember seeing your reply. I'll double check now. :-) Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted October 21, 2017 Share Posted October 21, 2017 Hi QS, no luck in seeing your reply unfortunately, my last email was from Jason confirming he had found my orders in September. Link to comment Share on other sites More sharing options...
wjbleming Posted October 21, 2017 Share Posted October 21, 2017 Gonna ask a stupid question here, Captain, but I take it QS's reply isn't in your junk mail, is it? Link to comment Share on other sites More sharing options...
Captainwwe2017 Posted October 21, 2017 Share Posted October 21, 2017 Hi Bleming, no I've been through them all. The spam folder and that I go through and delete as soon as one comes in so I've checked the trash folder too as a precaution and nothing from QS unfortunately. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 21, 2017 Author Share Posted October 21, 2017 *throws hands in the air* Our internet at home has been more dead than alive for almost a month now and they can't find the error. If this stupid provider now starts eating e-mails too maybe we can finally get out of the contract. *rubs temples* It was only a "I forwarded your question to Jason" anyway. Because as I said before, I am not in the office and have no access to the system. That is the only thing I can do. Link to comment Share on other sites More sharing options...
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